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The Works Gourmet Burger Bistro

5717 Victoria Ave, Niagara Falls, Ontario L2G 3L5, Canada
+1 905-357-9675
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  • Excellent67%
  • Very good23%
  • Average6%
  • Poor2%
  • Terrible2%
Travellers talk about
“burger” (341 reviews)
“fries” (72 reviews)
“ground turkey” (5 reviews)
Closed Now
Barbecue, Grill, Vegetarian Friendly, Gluten Free Options, Vegan Options
$$ - $$$
5717 Victoria Ave, Niagara Falls, Ontario L2G 3L5, Canada
All Details
Write a ReviewReviews (610)
Traveller rating
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1 - 10 of 538 reviews

Reviewed 6 days ago

There was a wait to get a table but it was worth it. The portabella burger was delicious. There are so many menu options and they are all cleverly named. We took a menu home just so we could share it with friends.

Thank Alexandra T
Reviewed 1 week ago via mobile

Would love to give a great review as the food is amazing but the service unfortunately is not. We waited almost an hour for 2 burgers, a salad and an order of Poutine. Ordered a Pepsi twice and it took 45 minutes. I also ordered...More

Thank Calval27
Mario C, Owner at The Works Gourmet Burger Bistro, responded to this reviewResponded 1 week ago

Hi Calval...I'm sorry for the poor service you received. There is no excuse to have bad service especially at the WORKS in Niagara Falls. Cal can I ask you which day and time you dined with us and was a manager involved? If you can,...More

Reviewed 1 week ago via mobile

There were so many options the food was perfect! Staff were so kind and helpful and great to have a laugh with. Would defiantly go again if I come here again. server was yiani. Food came out quick too and loved the drinks in jugs.

Thank Emily R
Reviewed 2 weeks ago

Great atmosphere and vibe. Surprisingly vegetarian friendly, including poutine! Very creative combinations.

Thank toryhunz
Reviewed 3 weeks ago

It was the 2nd last night in Niagara Falls. As we planned to watch the Fireworks, we decided to dine nearby our hotel so we decided to try The Works as we read quite a number of good comments. My experience and conclusion are: Looking...More

Thank Timothy C
Reviewed 4 weeks ago via mobile

Stumbled across this burger joint the first night of my trip but had to wait 3 whole days before I was finally able to enjoy their offerings. I am a gluten- free vegetarian so I do not get many opportunities to really indulge I always...More

Thank Desiree P
Reviewed 4 weeks ago

We chose this place based on TA reviews and the fact we just wanted a cheaper meal so we figured burgers would do! They were definitely busy and I had to find the hostess but we were seated after about 10min so not bad yet....More

Thank Kim449
Mario C, Owner at The Works Gourmet Burger Bistro, responded to this reviewResponded 4 weeks ago

Hi Kim...thank you for your review. The night you visited was one of those nights that the stars all aligned against us. As you can see from our reviews and rating this is not who we are but we were that evening. Yes we had...More

Reviewed September 16, 2018

We had the peanut butter burger- NOT a typo! Sounds weird but was actually fantastic! Would definitely have it again. Great service too! We went back a second time while we were in town

Thank CuriousGypsies
Reviewed September 15, 2018 via mobile

Quiet little burger joint right in the midst of the Clifton Hill madness. It takes a while to read the menu, there are so many different delicious burgers to choose from! French fries are home cut and tasty, Onion rings are crispy and delicious with...More

Thank dikaba
Reviewed September 14, 2018 via mobile

Very good food, very kind staff, but the restrooms... The restrooms are not recommended, you guys should clean it during the day.

Thank Satc0
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Ask a question
Questions & Answers
June 13, 2017|
AnswerShow all 3 answers
Response from Mario C | Property representative |
I'm sorry for the inconvenience....we had trouble with our trip advisor hours of operation. We are opened every day Sunday to Thursday 11:30am -10:00 pm summer hours. Hope this clarifies things....thank you and hope to see... More
January 17, 2017|
Response from Mario C | Property representative |
Hi Huckster....yes we do have a liquor license and yes we can accommodate 8-10 woman. If you know for sure if and when your coming could you reply to me so I can get it down as a reso... Thanks for question and have a... More
May 2, 2016|
AnswerShow all 8 answers
Response from Mario C | Property representative |
Hi Trop....sorry this took so long. Some great advice from our past guests and others who have a peanut allergy. We take this very seriously and have practises in place to ensure your safety. We do not cross contaminate and... More
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$9 - US$14
Restaurant features
Delivery, Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Free Wifi, Free Off-Street Parking, Accepts Discover, Accepts Credit Cards
Good for
Kids, Local cuisine, Groups
Open Hours
11:30 a.m. - 10:00 p.m.
11:30 a.m. - 10:00 p.m.
11:30 a.m. - 10:00 p.m.
11:30 a.m. - 10:00 p.m.
11:30 a.m. - 10:00 p.m.
11:30 a.m. - 11:00 a.m.
11:30 a.m. - 11:00 a.m.
Location and Contact Information
  • Address: 5717 Victoria Ave, Niagara Falls, Ontario L2G 3L5, Canada
  • Location: Canada  >  Ontario  >  Niagara Falls
  • Phone Number: +1 905-357-9675
  • E-mail
The WORKS has been providing Fresh Gourmet Burgers and Fresh Cut Fries Fries to happy Guests since 2001. The WORKS has been winning many awards for everything from Top Casual Restaurant to of course The Best Tasting Burger 9 Years running. Fresh never frozen hormone free, grain and grass fed 100% Canadian Angus Beef and absolutely NO additives. We are also Vegan and Veggie friendly with a number of Gluten free products. 50 of the Worlds Best Gourmet Hamburgers…Milkshakes made with real ice cream…Cold Premium Beers and Craft beers…Classic Rock Music..It can only be THE WORKS.
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