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Napoli Ristorante & Pizzeria

5485 Ferry St | corner of Stanley Ave. & Ferry St., Niagara Falls, Ontario L2G 1S3, Canada
+1 905-356-3345
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Overview
  • Excellent70%
  • Very good21%
  • Average5%
  • Poor2%
  • Terrible2%
Travellers talk about
“gnocchi” (123 reviews)
“pizza” (255 reviews)
“cannoli” (23 reviews)
Closed Now
Hours
CUISINES
Italian, Pizza, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Food
Service
Value
Atmosphere
LOCATION
5485 Ferry St | corner of Stanley Ave. & Ferry St., Niagara Falls, Ontario L2G 1S3, Canada
All Details
Write a ReviewReviews (1,007)
Traveller rating
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1 - 10 of 929 reviews

Reviewed 4 days ago via mobile

Went to Napoli on Saturday evening , we had 7:30 reservations and arrived a little early. Anthony greeted us at the door and we sat at the bar for a drink while we waited for our table which was ready at our reservation time. The...More

Date of visit: January 2019
Thank LazyLove7733
Reviewed 2 weeks ago

Visited Napoli Ristorante on New Years day and was welcomed by Anthony with a great greeting , We were with a party of 13 and can't say anything negative about this place. Anthony treated us to comlimentary bruscetta while the party decided on drinks ,...More

Date of visit: January 2019
Thank leafsToronto
Reviewed 3 weeks ago

In November 2018 I made reservations to celebrate a family milestone at this restaurant. I am from Niagara Falls and it had been a few years since visiting this restaurant. I did some on line research and thought it was a safe bet. Upon arrival...More

Date of visit: November 2018
Thank purple456
NapoliRistorante, General Manager at Napoli Ristorante & Pizzeria, responded to this reviewResponded 2 weeks ago

Hello, It is clear you where not happy with your visit to Napoli and we clearly did not meet your expectations. I would like to take this opportunity to respond to a few of your complaints as I do feel they are unfair, especially since...More

Reviewed December 10, 2018

Napoli has always been the go to choice for italian food in Niagara. We have been here numerous times over the years and never have had a bad experience. We went there this past week-end and realized that they had had renovations done to their...More

Date of visit: December 2018
Thank BigdogOntario
Reviewed December 7, 2018

After reading good reviews online, I decided to try this place for the first time, in a long time. I ordered a large canadese pizza to go , which , according to their website was 17.25 and was charged just over 22.00 total. I should...More

Date of visit: December 2018
Thank mix0lydian
NapoliRistorante, General Manager at Napoli Ristorante & Pizzeria, responded to this reviewResponded December 8, 2018

Hello, Thank you for taking the time to share about your experience on TripAdvisor. Not sure why you did not call us to let us know you where disappointed with your pizza and discuss the pricing. Also, you seem to know me however you are...More

Reviewed November 29, 2018 via mobile

We went to Napoli after seeing the reviews online. We ordered a bottle of wine, grilled calamari (simply amazing), pumpkin soup and mushroom pasta. The food was amazing but our server, Jorge, was awesome. He was friendly, attentive and took great care of us. Great...More

Date of visit: November 2018
Thank Peebi
Reviewed November 16, 2018

Great service but very average food. Had a bit of a trek to this restaurant and as highly rated on tripadvisor our expectations were raised yet food was disappointing.

Date of visit: October 2018
Thank Annabel B
Reviewed November 7, 2018

My friend recently wrote a review but unfortunately it as attacked by the restaurant manager as being ".Inaccurate". So let's begin. Firstly, in no way was the review inaccurate. It was perfectly accurate, indeed. The restaurant manager has lost 20 customers in the near and...More

Date of visit: October 2018
2  Thank AlisaTraveler1
Reviewed November 7, 2018 via mobile

Everytime we dine at Napoli boh the food and service have been awesome!! We've had the same server serve us whenever we go. Sal, I believe, is very professional, prompt and so polite!! My boyfriend doesn't really enjoy gnocchi thay much but after having the...More

Date of visit: November 2018
Thank breezee22
NapoliRistorante, General Manager at Napoli Ristorante & Pizzeria, responded to this reviewResponded November 8, 2018

Hi, Thank you for the 5Star Review and the great write up about Napoli - we appreciate it! I also appreciate the compliment about Sal - he is a valuable member of our team and has been with us for close to ten years. Grazie,...More

Reviewed November 6, 2018

I came here recently with a large group for a birthday celebration (the reservation was made six weeks in advance.) Firstly, it seems that most of the negative reviews are about the manager. And I will confirm them by saying that the reviews stand true....More

Date of visit: October 2018
2  Thank Passport58278522590
NapoliRistorante, General Manager at Napoli Ristorante & Pizzeria, responded to this reviewResponded November 7, 2018

Hello, I cannot address this review properly as you feel it necessary to write an inaccurate review and not even do us the courtesy of putting your name to it. I do know which reservation this was and I do know you where not the...More

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Ask a question
Questions & Answers
joceblack
September 20, 2018|
AnswerShow all 5 answers
Response from NapoliRistorante | Property representative |
I apologize as I did not realize I received a message via TripAdvisor. Please do call us at 905.356.3345 and ask for Anthony. Also, thanks to everyone who offered their support and positive comments about Napoli - very much... More
0
Votes
TaylorMcartney
April 11, 2018|
AnswerShow all 6 answers
Response from plantpusher | Reviewed this property |
Ask when you book the reservation—I’ve never had a problem. Menus are seasonal and delicious!
0
Votes
Kim W
May 30, 2017|
AnswerShow all 3 answers
Response from LensTraveler | Reviewed this property |
The gluten free pizza is very small.. Like 6x6 square. Its basically a slice.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$20 - US$25
Meals
Dinner, After-hours
Restaurant features
Takeout, Reservations, Private Dining, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Groups, Romantic, Kids, Business meetings, Local cuisine, Special Occasion Dining, Child-friendly
Open Hours
Sunday
4:30 p.m. - 10:00 p.m.
Monday
4:30 p.m. - 10:00 p.m.
Tuesday
4:30 p.m. - 10:00 p.m.
Wednesday
4:30 p.m. - 10:00 p.m.
Thursday
4:30 p.m. - 10:00 p.m.
Friday
4:30 p.m. - 10:00 p.m.
Saturday
4:30 p.m. - 10:00 p.m.
Location and Contact Information
  • Address: 5485 Ferry St | corner of Stanley Ave. & Ferry St., Niagara Falls, Ontario L2G 1S3, Canada
  • Location: Canada  >  Ontario  >  Niagara Falls
  • Phone Number: +1 905-356-3345
  • E-mail
Description
Established in 1962, we are one of the oldest restaurants in the Niagara Region. Quality food and a team of dedicated professionals is our key to continued success.
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