The first time could have been a fluke. But twice?
About a year ago I tried sitting in the bar part instead of the restaurant area and we were thrilled with the whole experience. But the last 2 times we've come in to Caseys and...tried to recapture that same experience, I can't stress enough how terrible it's been.
It was the same bartender/waitress both times(whom, if I'm not mistaken, has waited on me many years ago in the restaurant). She was both impatient and contrite. With tables around us as well! We even overheard her complaining to a table about other customers and her coworkers! I'm just so shocked as I've never heard someone in customer service be this vocal about how much she dislikes her job WHILE doing that job. Is this acceptable now?
Yes, the food was taking a long time.
And no, it wasn't nearly as good as it normally is. But we were so uncomfortable by the end of it, we really just wanted to pay and leave!
I HATE giving this place andything but a gpowing review, but this is completely unprofessional. As I said, the first time I had a bad experience with this waitress in the bar, I wrote it off as a bad day.
But this time around I have to chalk it up to seriously bad business.
I won't stop coming to Casey's. But if this is the level of service I can expect, I'll be sitting in the restaurant from now on.More