Am expensive treat. I love afternoon tea and have enjoyed it in some pretty prime location in the UK, some of the best in private homes. Zoe’s has great service, and interesting menu items. A little too much emphasis on the sweet for me. I...personally love afternoon tea sandwiches. It’s a nice treat for a special occasion. I really wish people wouldn’t call afternoon tea ‘high tea’. That is something different which is not usually served in restaurants. Google it. The Royal Albert Hall in London serves a great afternoon tea as do many old established institutions throughout the UK.More

Four women on an afternoon out for tea. The high tea at Zoe's was a huge disappointment. The tea was good, however the drinks we ridiculously overpriced. The radish sandwich was a joke..no taste whatsoever. The shortbread was totally tasteless. One has to wonder after...all the negative reviews why they are still serving the same food and drinks still overpriced. Bad reviews but no changes whatsoever. Won't go again. With tip and a drink was $100. Had high tea at Royal Albert Hall in London. No comparison and prices comparable. Plus, no cucumber sandwich and the egg salad had no currie taste. Everyone should read these reviews before they book..tells me they don't listen to their clientele.More

Afternoon tea is my most favorite meal and a trip to the Chateau Laurier's Zoe's has been a family favorite for 20 years. We have seen the tea change over the years...fancier sandwiches, new decor and ever increasing price for the tea but always a...treat to go. Today's visit was such a disappointment. The teapots are perfect. When you pour they dont leak and the tea selection is reduced from a few years ago but still good selection. The tiered stands came quickly but at that point it was not the same presentation of glorious looking sandwiches and cakes like our previous visits. Egg curry sandwich had no flavor of curry and the bread was dried out at edges, roast beef sandwich was dry and the radish sandwich looked and tasted like it had been sitting out all day. salmon sandwich was the best. We never had the server come asking if things were ok or did we need anything, a first in our visits. Staff has always been so attentive in previous visits. Scones were delicious but again the cream had a dry layer on the top like it had sat out for a long time. The price goes up for sittings after 1 o'clock so it was expensive ($62 a person) for what we had. also note that while the parking lot is open again there is no access to enter the building from it. The first door was locked on Sussex and said to go to the front. Elderly people should be dropped off at front door.More

We were staying at the hotel and came to the bar for a late night drink. Bad, untrained service and overpriced, watery drinks. The food was really not what one would expect for the price. The service was friendly diner or truck stop casual and...the presentation was just not up to the space.More

I hate to give such a negative review based on one visit, but there was nothing redeeming about this place whatsoever based on our experience. Of the several items we ordered, some we are pretty sure were frozen or ready-to-serve product, and just tasteless. It...was extremely dim (to the point of having to use smartphone flashlights to read the menus), the music was too loud, and ambiance non-existent. Food was terrible, waiter was jaded and abrupt. The menu prices are beyond ridiculously high for very below par food. This is pretty well the worst restaurant experience I have had, and is a real disservice to the beautiful old grand hotel it is located in. If you are going to charge those high prices, you better bring your A game to the table.More

Sigh. Like everything else in this great nation’s capital, this was such a disappointing and overwhelmingly mediocre experience punctuated only by the terrible service. From the rude and clueless receptionist answering the phone to the rude waitress taking forever to come to our table, to...the menu that advertised one price which was much lower than the price on the bill. When questioned, the waitress said very defensively, “It’s Winterlude so the prices are higher this month and we’re not going to reprint all the menus.” Hahahaha ummm WHAT? First of all, shouldn’t you be encouraging tourists to visit with lower prices, not penalizing them with higher ones than what you normally charge?? Second of all, isn’t it illegal to advertise one price but charge a different one? I’m pretty sure it is and beyond shocked the Fairmont is engaging in this type of behaviour. I’m also shocked by: the low food quality for the high prices paid, the lack of knowledge of ingredients the servers have, the loud nightclub music piped through the common areas, the fact that the washroom is ALWAYS filthy and doesn’t have automatic doors for users with accessibility issues, and that in general, this hotel doesn’t hold a candle to any of the other Fairmont hotels I have ever had a chance to visit. A staff shakeup is in order, starting from the kitchen staff to the servers and everyone in between, with solid training on what customer service really means.More

It is inside Fairmont Hotel and Place seems quite nice and food is great. But I had a really bad experience. We ordered juice for the kids and once the color was not usual, we questioned if it was right. Server was rude and promptly...answered: “You ordered apple juice, so it is apple juice”. If we were not short on time, we would have left.More