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Ratings and reviews

#30 of 38 Diner in Ottawa
#835 of 1,501 Restaurants in Ottawa
RATINGS
Food
Service
Value

Details

PRICE RANGE
C$5 - C$15
CUISINES
Pub, Diner, Bar, Grill
Meals
Brunch, Drinks, Breakfast, Lunch, Dinner
Reviews (70)
Filter reviews
70 results
Traveller rating
27
11
11
7
14
Traveller type
Time of year
LanguageEnglish
Traveller rating
27
11
11
7
14
See what travellers are saying:
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Reviewed 3 weeks ago

Ignored for 20 mins, no coffee nothing. Flagged down a server who was carrying clean cups and a carafe of coffee. Said excuse me we've not been offered coffee or seen a server and ve've been here for over 20 mins. She relpys, looking annoyed..."would you like coffee?" We said yes please and we can order as well we know what we want. She replied that she wasn't our server and she'd try to find her. Left carrying the coffee and cups. Served 3 other tables and never tried to find anyone. We were dumbfounded....got up and left.More

Date of visit: November 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 28, 2023

french toast over cooked black on bread , waitress slow , servers keep bothering me coffee enough stomach problems, then toilet doesn't flush and every week the mens washroom stall -latch doesn't latch , sausages overcooked and tasteless , person picking up plates hovering around...me , tvs loud tooMore

Date of visit: October 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 9, 2023

Terrible new waitress long waits breakfast she can do coffee well Breakfast long waits busy Saturdays

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 1, 2023

This is by far one of the best spots to watch UFC Saturday nights in the Nepean area. Friendly staff, amazing food, and lots of TVs! I highly recommend their Mexican foods, as well as their pizzas.

Date of visit: August 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed June 19, 2023

I get so tired on some new waitress attitudes passive ignore me when I am solo come for food treat myself support thier business -I got up and left after around 15-20 minutes being ignored

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 22, 2023

well new waitress trying to handle busiest of a saturday morning terrible long waits over a 1 hour just to have breakfast - attitude too - no personality at all -the regular waitresses are great -

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 25, 2023

its ok sometimes for food costs to go up $4 plus tip on top of that $15 average to almost $20 breakfast for what I had many times think this is too high make it at home !

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed December 28, 2022

why their a reason to put a wet floor sign mop beside me when I am eating breakfast ? I asked the server to remove wet floor sign beside the table and refused as being in the winter time -boots from outside snow -however I...am the only one singled outMore

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 15, 2022

The $9.60 Apple caramel cheesecake dessert was nothing special except for the price and the fact that it was cold and was a very small sliver piece of cake - server response 'I don't set the prices'

Date of visit: November 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 22, 2022

I'm sorry to report there was absolutely no single positive thing to say about my experience. We went out on a Friday night. Thinking back, this was a mistake. The place was busy. When we sat down, we warned food might take 30 minutes. We...took a chance. We ordered appetizers and mains. The appetizers came back 30 minutes later. They were underwhelming. Finally, more than one hour after we ordered we finally got the main course, chicken brochettes for myself and ribs and chicken for my partner. The chicken was nearly inedible, it was dry and tasteless, even with the tzatziki sauce. My partner's plate wasn't better. It cost us 130$ for sub-par food after more than an hour's wait, where we had to watch crappy football and wrestling. Is this the reality of post-pandemic dining?More

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2022 via mobile

The server that seemed to be the only one there didnt seem to care about serving me . I went monday september 26th at 4pm and she just asked me if i wanted to drink ,she didnt ask me if i wanted something to eat,...she never checked up , i left many queues that i wanted to order food and she just kept walking by . The guy beside me ordered food she never brought him utensils , he had to get them himself . Very poor service and serverMore

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed May 23, 2022

victoria day weekend I am by myself and have to wait 1 hour table plus I am a regular customer does this restaurant always treat people this way

Date of visit: May 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 21, 2021 via mobile

Well we arrived at 5:50 and were immediately seated. By 6:20 we had not had any contact with an employee, no drinks, no “we’ll be with you in a minute, NOTHING. I walked over to the hostess and asked her if someone had forgotten us....I also mentioned that we had to be out of the restaurant by 7:45 as we had somewhere else to go. She said she saw no reason why we couldn’t be out by 7:45 and she came and took our orders immediately. Our drinks came fairly quickly. Then we waited, and waited, and waited. By 7:15 I was getting a bit nervous so I went to see the hostess again. I told her it might be best if we pay for our drinks and hit up a fast food joint as at that point we had 30mins left. She agreed and we went and got our jackets. But then she came back out and said there was only 4 minutes left on our order. So we took off our jackets and sat back down. Honestly at this point we were very hungry and just wanted to eat and get out of there. So we waited, and waited. 4 minutes turned into 15mins. By 7:30 we still hadn’t received our food. We only had 15 mins left at this point so we made the call to leave. I explained to the hostess that we were out of time and she apologized and got us the drink bill. She did offer to have the food bagged for us once ready but eating ribs and nachos with my family of 5 in my 5 seater while driving across town really wasn’t an option for us. Plus honestly I was done waiting. So I paid the bill (no discount for our troubles) and we left. My husband’s birthday and our first time out as a family in over a year. Was stuck with 3 crabby teenagers at an escape room as everyone was hungry. Too bad cause back in the day we used to love going to the local heroes on St-Laurent but I don’t think I’ll be going back anytime soon. I do want to mention I understand there is a shortage of workers right now. That’s why I asked and mentioned that we had to be out by a certain time. I also want to point out the hostess/waitress was extremely polite, apologetic and she was working extremely hard. At the end of the day we were there 1 hour and 50 minutes and didn’t eat one thing. If you are that short staffed please limit your capacity.More

Date of visit: November 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 17, 2021

For the 3rd time I order potato skins and for the 3rd time they were burnt..as a cook its insulting that the cooks in this establishment dont give a crap about the food they put our...3 strikes you are out and everyone I know will...agree and not go here for good foodMore

Date of visit: October 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 16, 2021 via mobile

food and staff were good but the pop should have been free refills , no excuse to do that when you get free coffee refills at breakfast. The pop is only a couple cents per glass

Date of visit: October 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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Al C
February 13, 2019|
Answer
Response from SeaKayak25 | Reviewed this property |
They are smaller nowadays
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LOCAL HEROES BAR & GRILL, Ottawa - Updated 2023 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about Local Heroes Bar & Grill

Yes, Local Heroes Bar & Grill offers takeaway services.

Local Heroes Bar & Grill is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3.5
  • Service: 3.5
  • Value: 3.5