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Boston Pizza

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#1,877 of 2,263 Restaurants in Ottawa
$$ - $$$Pizza, , American
1055 St. Laurent Blvd, Ottawa, Ontario K1K 3B1, Canada
+1 613-746-1039
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Overview
  • Excellent5%
  • Very good28%
  • Average25%
  • Poor15%
  • Terrible27%
23 Dec 2017
“Worst Boston Pizza Restaurant in Ottawa”
30 Aug 2017
“Great Lunch Club Sandwich”
Restaurant Hours
CUISINES
Pizza, Canadian, American, Bar, Pub
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
1055 St. Laurent Blvd, Ottawa, Ontario K1K 3B1, Canada
All Details
Write a ReviewReviews (92)
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1 - 10 of 89 reviews

Reviewed 28 February 2018

Went here Monday night for the advertised “Appy Hour” (I won’t talk about the grammatical errors or lack of explanation in the apps on this thrown together menu) the poor waitress who was an absolute sweetheart had the bar to manage which consisted of 10...More

Thank KMac0211
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 3 March 2018

Hi, there! Sorry to see that you were not satisfied with your recent experience. Please share the details at https://bostonpizza.com/contact-us.html so we can try to make it right. Thank you!

Reviewed 27 January 2018

Ordered pepperoni pizza and boneless wings online. They called to confirm and say it would be 1 hour. 1.5hrs later I got bone-in wings and sausage olive pizza. was so hungry I just kept it.

Thank JKM007JKM
Garry_BP, - at Boston Pizza, responded to this reviewResponded 10 February 2018

Sorry to see that you were not satisfied with your recent delivery experience. Please share the details at https://bostonpizza.com/contact-us.html so we can try to make it right. Thank you!

Reviewed 23 December 2017

Went to Boston Pizza on St. Laurent. What could go wrong? Usually Boston Pizza is a pretty safe bet when you have several people with varying tastes and you don't want to spend a ton of money. The one in Brockville is Great! Well this...More

Thank Susan N
Garry_BP, Guest Relations Manager at Boston Pizza, responded to this reviewResponded 25 January 2018

Susan, sorry to see that you were not satisfied with your recent experience. Please share the details at https://bostonpizza.com/contact-us.html so we can try to make it right. Thank you!

Reviewed 27 November 2017

For a service industry, they lack the service. I waited for 25 minutes and was not acknowledged. The waiter passed by several times without a hello. I went to management to express my concerns and all I got was "I will speak to the server"....More

Thank TraceyCol55
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 1 December 2017

Hi TraceyCol55, we are truly sorry about that. We take this feedback very seriously and would like to follow up with the team involved. Please share the details info at https://bostonpizza.com/contact-us.html so that we can make it better! Thanks.

Reviewed 7 November 2017

Our son wanted to take a few friends to dinner at Boston Pizza to celebrate his 10th birthday, so I called the St. Laurent location to make a reservation, as it was close to the laser tag place he talked me into... The person answering...More

Thank ZandBMom
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 9 November 2017

Hi ZandBMom. Sorry to hear that you were not satisfied with your experience. We take this feedback very seriously and would like to follow up with team involved. Please share the details info at https://bostonpizza.com/contact-us.html so that we can make it better! Thanks.

Reviewed 6 September 2017 via mobile

We don't frequent many chain restaurants, but we really enjoyed our experience here. The kids loved the kids menu, and our meals were good as well. The staff was friendly, and service was quick.

Thank Jenn B
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 22 September 2017

Thank you for your visit, Jenn! We're glad you and your family had a great time!

Reviewed 30 August 2017

Not busy at 12:15 on a Tuesday, service was just OK, had to ask three times for my drink, finally got it as I was finishing up my sandwich.

Thank JKM007JKM
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 18 December 2017

Hi JKM007JKM, we're sorry to hear about the service and we would like the chance to look into this for you. If you could please provide your details at https://bostonpizza.com/contact-us.html we will be able to follow up. Thank you!

Reviewed 26 August 2017 via mobile

Limited selection for vegetarians. Had pizza of the day....BBQ chicken, didn't like the sauce. It wasn't quite BBQ and not quite pizza sauce. I thought my meal came with a side, but it didn't as I was charged for my side. Most likely my bad...More

Thank CJ M
Reviewed 30 July 2017 via mobile

Went for a late supper with my kids. There was a 10 minute wait which is fine. Got sat at 10pm, didn't see a server for 15 minutes, it was actually the hostess who took our drink order, we were advised that server was busy...More

Thank bosshog222
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 23 August 2017

We're sorry to hear about the service you received and we'd like to look into your experience. Please send us the details via https://bostonpizza.com/contact/. Thank you.

Reviewed 11 July 2017

I love the personalized pizza! I usually have pepperoni and I had hot chili peppers to it. The staff is friendly and the service is quick. The place is always clean which I like very much. Even the bathrooms! I highly recommend this location and...More

Thank Deborah L
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 2 November 2017

Thanks a lot, Deborah! See you soon!

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Pizza, Canadian, American, Bar, Pub
Meals
Lunch, Dinner
Restaurant features
Delivery, Takeout, Reservations, Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Groups, Kids
Location and Contact Information
  • Address: 1055 St. Laurent Blvd, Ottawa, Ontario K1K 3B1, Canada
  • Location: Canada  >  Ontario  >  Ottawa
  • Phone Number: +1 613-746-1039
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