family went out for dinner ordered the pasta when it came it was stone cold everybodys was cold sent it back to reheat then when it came back it was still half cold portions very small never go back
family went out for dinner ordered the pasta when it came it was stone cold everybodys was cold sent it back to reheat then when it came back it was still half cold portions very small never go back
My family went to the Sarnia location for a birthday dinner. Service was great. As for the price? I added chicken to my pasta. I had 5 bites. My daughter added chicken to hers, she found 3 bites. What a rip off. Do not pay...the $$$$ to added it to your meal.More
I am shocked and so upset by my experience this evening. My mom and I went for dinner…I started with a glass of wine, ordered and enjoyed appetizers and after receiving my main course, I requested a second glass. Then, with my dessert and 2.5...hours after arriving I ordered a 3rd glass of wine and the waitress refused to serve me! My mom made it clear she was driving, not me. I was not rude or belligerent in any way. The waitress stated it was her right to refuse, and the manger supported her. I have never felt so insulted, so wrongly judged! NEVER EVER going back!! Thank you Susie (the waitress) for a horrible end to an otherwise lovely evening…More
We used to go to East Side Marios when we would go out of town as my kids really enjoyed food and atmosphere. My husband and I visited the Sarnia restaurant this past weekend. I can say I will definitely not ever be going back...to one. I realize that Covid has not been good for business, I do get it. However the place was dirty and just looked tired. The bread and soup, always good. That's where it stopped. I ordered the Calzone, tasted frozen, equivalent to hot pockets. My husband had spaghetti and meatballs, the sauce looked and tasted like it came from a jar. It seemed as though they are trying to cut corners to make up for Covid, unfortunately you are going to lose customers by doing so. Very disappointed from Chatham, OnMore
Tried to order my mom her favourite meal for mother’s day, I got there at the time they told me to and then sat in my car and waited for an hour and a half until they told me to come back in an hour,...so I did then after an hour I got there and they told me it’s still not ready. I ended up having to cancel my order. Very disappointingMore
Take out during this Covid time was excellent. Call in center wasn't working , happens a lot , but just dial #2 instead of #1 and you could talk to the restaurant. Folks at the restaurant did a great job getting the order put to...gether.More
We catered our Work lunch, everything was great! Food was hot, salad was fresh. Everything was delicious!
We're thrilled to hear that you enjoyed!
Every meal comes with the loaf of bread and side. The Family Deals are a steal, and super yummy! Will continue to order through the lockdown and after!
We're pleased to hear that you enjoyed! We look forward to serving you again soon!
We had the veal for lunch and it was very good! Throw in the all you can eat bread and soup and salad and it is almost impossible to not to overeat. The take a meal home (promotion included with lunch/dinner) was very good also!...Very clean and well managed restaurant, Kaeli our server did everything right! Will definitely eat here again when we visit Sarnia next time!More
my experience was Great! food was awesome defiantly recommend it. i ordered the spaghetti it was very good and the salad that they gave us was amazing!
Thank you Sean, we are happy to hear you enjoyed your meal with us!
The pasta was cold. Asked for it to be warmed up but it was the same. Tasted ok. Not a lot of flavour. Salad was good. th bread was great. IT was warm. Service Bread was good. Server great. All in all. Not going back....It’s turned into a good place if you are taking little kids out.More
Hi there! We're so sorry about this and we want to hear more about your experience so we can do better for next time! Please fill out this form - reviews.esmfeedback.com with your reference number #86150211-GR8
We stop in for lunch. The service was great and the food was very generous and hot.The staff were wonderful polite and helpful. Such is hard to find theses days. Thanks
Hi there, thank you so much for the wonderful review. We hope that you can come in again for lunch or even dinner!
When for lunch with my husband today and placed in a corner booth that was very cold and drafty with no heat in our area. We each ordered the Hamburgs and after placing the order another server came and told us they have only one...hamburg. I changed my order to something I didn't want. When our meals my arrived my food was cold and the server asked if we wanted mayonnaise I said yes. The server walked away and forgot all about us and the mayonnaise. I paid $45.00 for a very unsatisfying meal and will not be back again. Overall rating "0"More
We are sorry you had such a negative experience with us and we would like to address this. Please complete our form at reviews.esmfeedback.com with reference #86151124-1234S.
we came on a relatively slow day during the long weekend the food was ok but the service was very slow
HI Pamela! We apologize for the speed of service on your visit with us. We want to look into this, can you please fill out this form reviews.esmfeedback.com with your reference # 86150918-PM
We ordered a special online that feeds a family of 4. 2 types of pasta including salad and bread for an excellent price. The food was delicious and we had more than enough for all 4 adults. I would definitely go back.
Hi Suzy, thank you for sharing your feedback. We sincerely appreciate you taking the time to inform us of your experience and we look forward to having you dine with us again in the near future!