First of all, this place is misleading. Pleasant and very friendly until you sit and order. We visited this restaurant before a show at the Stratford festival with another couple. The server was great. We arrived at 5 pm. We were told during our meal...we needed to be out before 7 pm. Giving us a 2 hr window. Plenty of time right. Well, we had waited forever for the food. The server stated the kitchen is backed up. Not our problem. This is where the problem originated. Yet the manager and owner operator failed to acknowledge their faults. Mind you one member of our party was loud and vocal, and wasn’t offered any apologies and walked away from the table. It wasn’t a pleasant atmosphere to say the least. A rude couple next to us interrupted our conversation with the server and then the manager. There was a mixed conversation between the server and manager that wasn’t relayed to us, hence why it took the manager 30 minutes and 3 asks to speak with him. Yet when he arrived he stood in a posture only a charging bull would attempt to defeat with his hands clasped and ready to battle. I said nothing and paid the bill for the entire table. Tipped the server well. As we were leaving the neighbouring rude table was instructed by the server Todd to email the owner operator about the incident and to give Fosters sone backup. This was so unprofessional of them as they all know they were in a pickle because we were still eating and another party had reserved this table. I followed up with a email to Craig the Owner and Operator of this place asking for a call to discuss the professionalism from his manager, probably his son and the concern we had with the wait times. Craig calls the next morning and was defensive, not the least apologetic for the incident regardless what happened. Didn’t offer nothing and left the conversation dead without an opportunity to keep us as customers or from having us share our experience. All he focused on was the behaviour from one of our party guests. Not acknowledging the problem started with his kitchen not able to keep up with the food demand of their guests. . Don’t get me wrong, things happen in restaurants but as a manager and a Owner operator. They certainly don’t put their customers first. Very confrontational and if you want good business and good reviews you need to be good to your customers. I’m not asking for a refund by all means, but having some compassion to where and how the incident started should have be noticed, acknowledged and apologized. After reading some reviews of this place after we got home, we noticed a lot of unhappy customers, low to bad reviews as well. Check for yourself. Customers mean repeat business and shared stories of their visit to this restaurant . They are blessed however to be in a high traffic tourist area. That’s what will save this business. Certainly not the service from the upper management and owner operator. We should have read their reviews before making this date. Geez.More