We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Get food delivered

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Italian, Canadian, Pizza, International
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
View all details
meals, features, about
Reviews (144)
Filter reviews
141 results
Traveller rating
43
43
26
12
17
Traveller type
Time of year
LanguageEnglish
Traveller rating
43
43
26
12
17
Show reviews that mention
All reviews soup sandwich great lunch menu food quality all you can eat
Selected filters
FilterEnglish
Updating list...
Reviewed February 14, 2021

Ordered over phone for pick up at 5.30, I arrived on time and due to pandemic several were waiting outside for their orders while one person was allowed in restaurant that one place was being held by a delivery person for skip the dishes ,...even after some one opened the door and said to him come out so we can enquire. NO One from East Side came to door, I finally went in and yelled to ask a question and was told they were behind , AFTER half an hour of waiting in -22 weather I went back in and very loudly asked if the skip the dishes and delivery orders were getting priority as I could see them going out .. Low and behold within 3 min my order was brought out to the car..Worst thing I heard on top of the blame game , it was call centre not them , which is not true as people waiting outside had called them. The manager at least I presume it was the manager told me to my face she had taken the phone off the hook as she was getting to many complaints.. GREAT customer service NOT!! Will never order from them again and when this pandemic is over will not be going back to restaurant .. Will be trying to contact customer service tomorrow or Tuesday.. And to boot who ever she was was NOT wearing a mask nor was the person who brought food out to car so this will be reported to Health Unit on Tuesday morning when they openMore

Date of visit: February 2021
Helpful?
Reviewed February 17, 2020

Our waiter was very hard working, extremely busy but served us extremely well. The chicken Napoli was saturated in basil and oil and my friend left most of it. I was quite happy to see Calzone on the menu!! Hadn't had it for years!!! BOO...HOO!! It was beyond AWFUL!! No mozzarella although I opened it up completely after my first bite of that pathetic replica .My waiter stated that some cooks were really stingy with the cheese. BUT HEAVY ON OIL AND HERBS I thought. The entire entres were awful but the house salad was quite good and we ate it all up.More

Date of visit: February 2020
Helpful?
RecipeUnlimited, Agency / Consultant at East Side Mario's Timmins, responded to this reviewResponded February 22, 2020

Hello, we apologize for your recent experience. There is no excuse for poor quality food and we would like to make things right. Please fill out a short survey at reviews.esmfeedback.com and reference 86300217-CC. We look forward to your response.

Reviewed February 14, 2020 via mobile

This isnt ine of my regular spots for lunch in Timmins but i went with some colleauges before leaving for the airport. They have a great lunch menu that is good price, selection and tasty. I had the soup and sandwhich combo and both were...truly excellent. Plus, it was served quickly and the server was friendly. Will add Marios to my regular lunch spot choices....More

Date of visit: February 2020
Helpful?
RecipeUnlimited, Agency / Consultant at East Side Mario's Timmins, responded to this reviewResponded February 21, 2020

Hello, thank you for sharing your feedback with us. We're happy to hear you've been provided with such quality food and service. We look forward to serving you again soon.

Reviewed February 14, 2020

Since the fire and remodelling of this ESM, this place really needs to get back to its old standards of food quality and level of service. The food is not nearly as good as in the past and the service is such that I felt...that tipping was not necessary, although I did tip in the end. If the owner and or manager would come around to their patrons, not looking for lip service but rather constructive comments, they would be able to address some of these issues right from the get go. I'll go again to see if there is improvement.More

Date of visit: November 2019
Helpful?1  
RecipeUnlimited, Agency / Consultant at East Side Mario's Timmins, responded to this reviewResponded February 21, 2020

Hello, thank you for sharing your feedback with us. We apologize for your recent experience as there is no excuse for poor quality food and service. We would like to look into this matter further for you. Please fill out a short survey at reviews.esmfeedback.com...More

Reviewed November 1, 2019

Renovations are nice, food was ok, not great. Service was ok, not great. Disappointed to see the bruschetta off the menu, was my favourite thing to have there. Once we ordered, food arrived very fast, wasn’t as good as my last Visit. Very disappointed

Date of visit: October 2019
Helpful?
Reviewed October 19, 2019

After a lengthy wait for them to reopen after a fire we( myself, partner and our daughter) were really looking forward to enjoying our night out. We were seated promptly, our waitress (who never introduced herself) was quick to come and take our drink and...dinner orders. She brought our bread and salads out right away. Once we were done with our first loaf my partner asked for another, she nodded and went off. After awhile she still hadn’t brought our bread and my partner had finished his salad and drink and wanted more. Tried to get her attention and she wouldn’t look at him. Several attempts later he finally gets her attention and asks for a salad and drink refill. And again we wait. Keep in mind she still hasn’t brought the other loaf of bread yet. She finally comes back with the bread and plops it down on the table says nothing and storms away. 5 minutes or so later she brings my partners salad and informs him that they’re changing the iced tea machine so that may take awhile, he just asks for a pop instead. A different waitress comes to bring us our dinner she was so friendly and nice, and spoke more to us than our own waitress. We are enjoying our dinner my partner puts down his fork and she walks up to the table looks at me and asks if we want take out containers all the while my daughter and myself still had forks in our hands. I responded that “yeah I guess I can finish it at home”. She came back a few minutes later pretty much threw the take out containers on the table and walked off without a word. We left there in shock. We felt rushed and totally disrespected the only time she was “ nice” was when we were getting ready to leave. Never will we ever go to this restaurant again! The food was mediocre, the portions were small, and it felt like such a hassle to get anymore bread and salad which is suppose to be all you can eat!More

Date of visit: October 2019
Helpful?
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded October 21, 2019

We definitely want to have this addressed, please fill out this form reviews.esmfeedback.com with your reference # 86301019-83M

Reviewed October 3, 2019 via mobile

New renovated however it feels like a large open chaotic space...tables are plentiful however crammed in like sardines in a can...terrible experience...was at bar for 20 minutes as we waited for a table and no one approached us despite our efforts to order a drink...was...finally seated and requested the table opposite one offered and was refused as only 2 and table not cleared and for 4...server seats a couple (2) immediately after us and never cleaned the table...staff was clueless...lacks customer service knowledge....and the openness feels like eating in a gym with tables crammed together for numbers not and enjoyable meal outMore

Date of visit: September 2019
Helpful?
Reviewed September 26, 2019 via mobile

Okay, I get it. Tuesday night, and they were busy. But when you finally get seated, then wait. And wait. A couple gets seated to my right. Then another couple seated adjacent. Still waiting, now into 15 minutes, not even a drink. The couple adjacent...get service. I commented to those to my right who also were getting upset. Another 5 minutes, server approached the couple to my right. They spoke up saying I was here long before them, suggesting I be served. And I was. Apparently staffing, or lack thereof, is a problem. So if you’re in a hurry, and they’re busy, consider your options. Once served, food was usually good with the usual ESM menu.More

Date of visit: September 2019
Helpful?
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded September 28, 2019

Hello, we apologize for the long wait time and want to look into this further. Can you please fill out a short form at reviews.esmfeedback.com and reference 86300926-ORS. We hope to hear back from you soon!

Reviewed September 24, 2019

It took a long time to get our food, but it finally arrived. The salmon I ordered was dry but eatable. Everyone seemed okay with their food. Then the Bills came. All wrong. She took them back and tried again.... I'll cut to the chase....She did this 5 or 6 times. We explained our orders every single time. She got more and more flustered each time. The manager came, MORE confusion. When it was finally sorted out 25 mins later... we asked the Manager if our waitress was new. She said no and walked away. Very strange place. Not cheap either. I guess confusion cost extra.More

Date of visit: September 2019
Helpful?1  
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded September 25, 2019

Hi there, we are sorry to hear about your experience. Can you please complete our online form at reviews.esmfeedback.com Your reference number is 86300924-L

Reviewed August 12, 2019 via mobile

We had a really nice waiter who was eager to please, and got us clean dishes and cutlery after we were given dirty items. The menu was lame and really needs an improvement from the frozen, deep fried, sugar laced items. There isn’t much for...a vegetarian to eat, even the house salad lacked vegetables and taste.More

Date of visit: May 2019
Helpful?
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded August 15, 2019

Hello, thank you for sharing your feedback. We sincerely apologize you were not too impressed with the items on our menu and we'd like to follow up with regards to your recent experience. Could you please fill out this short form at reviews.esmfeedback.com and reference...More

View more reviews
Best nearby
Best nearby hotelsSee all
Travelodge by Wyndham Timmins
285 reviews
.07 km away
Hampton Inn by Hilton Timmins
410 reviews
.81 km away
Ramada by Wyndham Timmins
173 reviews
1.55 km away
Microtel Inn & Suites by Wyndham Timmins
665 reviews
1.93 km away
Best nearby restaurantsSee all
Siva's Family Restaurant
440 reviews
.88 km away
The Fishbowl Restaurant
268 reviews
.51 km away
Pick of The Crop
34 reviews
1.29 km away
Get Ribbed Smokehouse & BBQ Pit
32 reviews
.28 km away
Best nearby attractionsSee all
Gillies Lake Conservation Area
43 reviews
3.53 km away
Full Beard Brewing Co
9 reviews
2.06 km away
Timmins Museum : National Exhibition Centre
29 reviews
3.15 km away
Compass Brewing
7 reviews
.41 km away
Questions & Answers
Ask a question
retirewithcudjoe
February 21, 2020|
Answer
Response from retirewithcudjoe |
Since the fire and remodelling of this ESM, this place really needs to get back to its old standards of food quality and level of service. The food is not nearly as good as in the past and the service is such that I... More
0
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing