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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Italian, Pizza, Canadian, International
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, After-hours
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meals, features, about
Reviews (147)
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43
44
26
12
19
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LanguageEnglish
Traveller rating
43
44
26
12
19
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Reviewed August 20, 2023

Nice restaurant, regular chain. Service was nice and quick, order the mains, received our salads, ate them and waited for the server to come back, she disappeared for a little bit. She then came and took away our salads, asking if we wanted another, we...both said sure. Before we could get the second salad our mains appeared, we took the salad any way and ate them after our meal. Food was good, we were there on a Tuesday night and I believe they have a kids special and it was a very loud room because of that. Would definitely be back if we are in the area again.More

Date of visit: August 2023
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Reviewed December 24, 2022 via mobile

If you purchase a 50$ gift card and it doesn't work the second you buy it they won't keep the card that doesn't work and give you a new one they will make you wait weeks for a corporate response on how to do there...jobs! Terrible service. Imma take that gift card and use it somewhere else what a poor establishment!More

Date of visit: December 2022
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Reviewed November 17, 2022

person on the phone is not qualified should be working in a pit all by him self....this business should take full responsibility for its actions and try hiring intelligent people for a change so we can relate to them and have a decent conversation on...the phone....More

Date of visit: November 2022
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Reviewed February 14, 2021

Ordered over phone for pick up at 5.30, I arrived on time and due to pandemic several were waiting outside for their orders while one person was allowed in restaurant that one place was being held by a delivery person for skip the dishes ,...even after some one opened the door and said to him come out so we can enquire. NO One from East Side came to door, I finally went in and yelled to ask a question and was told they were behind , AFTER half an hour of waiting in -22 weather I went back in and very loudly asked if the skip the dishes and delivery orders were getting priority as I could see them going out .. Low and behold within 3 min my order was brought out to the car..Worst thing I heard on top of the blame game , it was call centre not them , which is not true as people waiting outside had called them. The manager at least I presume it was the manager told me to my face she had taken the phone off the hook as she was getting to many complaints.. GREAT customer service NOT!! Will never order from them again and when this pandemic is over will not be going back to restaurant .. Will be trying to contact customer service tomorrow or Tuesday.. And to boot who ever she was was NOT wearing a mask nor was the person who brought food out to car so this will be reported to Health Unit on Tuesday morning when they openMore

Date of visit: February 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed February 17, 2020

Our waiter was very hard working, extremely busy but served us extremely well. The chicken Napoli was saturated in basil and oil and my friend left most of it. I was quite happy to see Calzone on the menu!! Hadn't had it for years!!! BOO...HOO!! It was beyond AWFUL!! No mozzarella although I opened it up completely after my first bite of that pathetic replica .My waiter stated that some cooks were really stingy with the cheese. BUT HEAVY ON OIL AND HERBS I thought. The entire entres were awful but the house salad was quite good and we ate it all up.More

Date of visit: February 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RecipeUnlimited, Agency / Consultant at East Side Mario's Timmins, responded to this reviewResponded February 22, 2020

Hello, we apologize for your recent experience. There is no excuse for poor quality food and we would like to make things right. Please fill out a short survey at reviews.esmfeedback.com and reference 86300217-CC. We look forward to your response.

Reviewed February 14, 2020 via mobile

This isnt ine of my regular spots for lunch in Timmins but i went with some colleauges before leaving for the airport. They have a great lunch menu that is good price, selection and tasty. I had the soup and sandwhich combo and both were...truly excellent. Plus, it was served quickly and the server was friendly. Will add Marios to my regular lunch spot choices....More

Date of visit: February 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RecipeUnlimited, Agency / Consultant at East Side Mario's Timmins, responded to this reviewResponded February 21, 2020

Hello, thank you for sharing your feedback with us. We're happy to hear you've been provided with such quality food and service. We look forward to serving you again soon.

Reviewed February 14, 2020

Since the fire and remodelling of this ESM, this place really needs to get back to its old standards of food quality and level of service. The food is not nearly as good as in the past and the service is such that I felt...that tipping was not necessary, although I did tip in the end. If the owner and or manager would come around to their patrons, not looking for lip service but rather constructive comments, they would be able to address some of these issues right from the get go. I'll go again to see if there is improvement.More

Date of visit: November 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
RecipeUnlimited, Agency / Consultant at East Side Mario's Timmins, responded to this reviewResponded February 21, 2020

Hello, thank you for sharing your feedback with us. We apologize for your recent experience as there is no excuse for poor quality food and service. We would like to look into this matter further for you. Please fill out a short survey at reviews.esmfeedback.com...More

Reviewed November 1, 2019

Renovations are nice, food was ok, not great. Service was ok, not great. Disappointed to see the bruschetta off the menu, was my favourite thing to have there. Once we ordered, food arrived very fast, wasn’t as good as my last Visit. Very disappointed

Date of visit: October 2019
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Reviewed October 19, 2019

After a lengthy wait for them to reopen after a fire we( myself, partner and our daughter) were really looking forward to enjoying our night out. We were seated promptly, our waitress (who never introduced herself) was quick to come and take our drink and...dinner orders. She brought our bread and salads out right away. Once we were done with our first loaf my partner asked for another, she nodded and went off. After awhile she still hadn’t brought our bread and my partner had finished his salad and drink and wanted more. Tried to get her attention and she wouldn’t look at him. Several attempts later he finally gets her attention and asks for a salad and drink refill. And again we wait. Keep in mind she still hasn’t brought the other loaf of bread yet. She finally comes back with the bread and plops it down on the table says nothing and storms away. 5 minutes or so later she brings my partners salad and informs him that they’re changing the iced tea machine so that may take awhile, he just asks for a pop instead. A different waitress comes to bring us our dinner she was so friendly and nice, and spoke more to us than our own waitress. We are enjoying our dinner my partner puts down his fork and she walks up to the table looks at me and asks if we want take out containers all the while my daughter and myself still had forks in our hands. I responded that “yeah I guess I can finish it at home”. She came back a few minutes later pretty much threw the take out containers on the table and walked off without a word. We left there in shock. We felt rushed and totally disrespected the only time she was “ nice” was when we were getting ready to leave. Never will we ever go to this restaurant again! The food was mediocre, the portions were small, and it felt like such a hassle to get anymore bread and salad which is suppose to be all you can eat!More

Date of visit: October 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded October 21, 2019

We definitely want to have this addressed, please fill out this form reviews.esmfeedback.com with your reference # 86301019-83M

Reviewed October 3, 2019 via mobile

New renovated however it feels like a large open chaotic space...tables are plentiful however crammed in like sardines in a can...terrible experience...was at bar for 20 minutes as we waited for a table and no one approached us despite our efforts to order a drink...was...finally seated and requested the table opposite one offered and was refused as only 2 and table not cleared and for 4...server seats a couple (2) immediately after us and never cleaned the table...staff was clueless...lacks customer service knowledge....and the openness feels like eating in a gym with tables crammed together for numbers not and enjoyable meal outMore

Date of visit: September 2019
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed September 26, 2019 via mobile

Okay, I get it. Tuesday night, and they were busy. But when you finally get seated, then wait. And wait. A couple gets seated to my right. Then another couple seated adjacent. Still waiting, now into 15 minutes, not even a drink. The couple adjacent...get service. I commented to those to my right who also were getting upset. Another 5 minutes, server approached the couple to my right. They spoke up saying I was here long before them, suggesting I be served. And I was. Apparently staffing, or lack thereof, is a problem. So if you’re in a hurry, and they’re busy, consider your options. Once served, food was usually good with the usual ESM menu.More

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded September 28, 2019

Hello, we apologize for the long wait time and want to look into this further. Can you please fill out a short form at reviews.esmfeedback.com and reference 86300926-ORS. We hope to hear back from you soon!

Reviewed September 24, 2019

It took a long time to get our food, but it finally arrived. The salmon I ordered was dry but eatable. Everyone seemed okay with their food. Then the Bills came. All wrong. She took them back and tried again.... I'll cut to the chase....She did this 5 or 6 times. We explained our orders every single time. She got more and more flustered each time. The manager came, MORE confusion. When it was finally sorted out 25 mins later... we asked the Manager if our waitress was new. She said no and walked away. Very strange place. Not cheap either. I guess confusion cost extra.More

Date of visit: September 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded September 25, 2019

Hi there, we are sorry to hear about your experience. Can you please complete our online form at reviews.esmfeedback.com Your reference number is 86300924-L

Reviewed August 12, 2019 via mobile

We had a really nice waiter who was eager to please, and got us clean dishes and cutlery after we were given dirty items. The menu was lame and really needs an improvement from the frozen, deep fried, sugar laced items. There isn’t much for...a vegetarian to eat, even the house salad lacked vegetables and taste.More

Date of visit: May 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded August 15, 2019

Hello, thank you for sharing your feedback. We sincerely apologize you were not too impressed with the items on our menu and we'd like to follow up with regards to your recent experience. Could you please fill out this short form at reviews.esmfeedback.com and reference...More

Reviewed July 29, 2019

I find the quality of the food has gone down a lot last time I went there. But it is closed for renovations as it u detwent a kitchen fire.More

Date of visit: July 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded July 31, 2019

Good morning, we are sorry to hear that you did not enjoy your latest meal and we hope to improve upon re-opening. Could you please fill out a short form with more information as to how we can improve at reviews.esmfeedback.com? Your reference number is...More

Reviewed May 12, 2019 via mobile

We went to east sides for mothers day and I've never been so disappointed in a meal. We made reservations for 8 people and when we arrived they told us it was first come first served. We got in right away but were not seated...together since they can't push tables together as it takes up too much room. We ordered deep fried cheese sticks and they were undercooked so we did not eat them. When our meals arrived our waitress never came with the runners to see if everything was okay. Finally I went to see her because my mother had yet to receive her plate, the waitress looked into it and they forgot to order her meal. My fathers alfredo was like soup, the noodles were overcooked, my grandmother did not eat since she hated her meal and when my mother finally received her plate, we were all done so she got it to go. We will not be going back nor will we be recommending this place.More

Date of visit: May 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Recipe l, Manager at East Side Mario's Timmins, responded to this reviewResponded May 15, 2019

Hello, we're sorry to hear about the quality of service you received during your visit. Could you please contact us through our form at reviews.esmfeedback.com? We want to make this right. Your reference number is 8630051237LL.

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retirewithcudjoe
February 21, 2020|
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Response from retirewithcudjoe |
Since the fire and remodelling of this ESM, this place really needs to get back to its old standards of food quality and level of service. The food is not nearly as good as in the past and the service is such that I... More
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EAST SIDE MARIO'S TIMMINS - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about East Side Mario's Timmins

Yes, East Side Mario's Timmins offers takeaway services.

Yes, East Side Mario's Timmins offers delivery services.

East Side Mario's Timmins is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4