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Duke of Richmond

#1,406 of 7,077 Restaurants in Toronto}
$$ - $$$, British,
20 Queen St W, Toronto, Ontario M5H 3R3, Canada
+1 416-340-7887
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Neighbourhoods
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Overview
  • Excellent20%
  • Very good53%
  • Average22%
  • Poor1%
  • Terrible4%
Travellers talk about
“salad” (2 reviews)
Open Now
All hours
CUISINES
Bar, British, Pub, Canadian
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
20 Queen St W, Toronto, Ontario M5H 3R3, Canada
All Details
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Reviews (83)
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1 - 10 of 80 reviews

Reviewed 5 weeks ago

The location is superb, and, unfortunately this is the only positive feedback I can give this pub. The place looks dingy, very dark and worn out. The service is probably the slowest we have had in Toronto. The food was very disappointing; I had to...More

Thank Antonia S
Emily S, Public Relations Manager at Duke of Richmond, responded to this reviewResponded 4 weeks ago

Hi Antonia, Thank you for taking the time to write a review about the Duke of Richmond. I am sorry you had such a poor experience. We strive to be the premium pub experience and clearly have missed that mark. We are taking your remarks...More

Reviewed 10 August 2017 via mobile

Starter, chickenrolls, were delicious! Friendly service. Construction works at the other side of the street made quite some noise and obstructed the view. However, that is expected to be finished in September. Nice but narrow patio.More

Thank PaoloBdt
Emily S, Public Relations Manager at Duke of Richmond, responded to this reviewResponded 14 August 2017

Hi PaoloBdt, Thank you for taking the time to write a review for the Duke of Richmond. We are glad you enjoyed your time at the pub. We agree, the noise of construction is not the most pleasant, but we are looking forward to the...More

Reviewed 7 August 2017 via mobile

I stopped here for an hour or so while my wife was shopping in the hustle and bustle of the Eaton's Centre. It's a nice British Pub with a pretty good selection of draught beers. I didn't order food. In the early afternoon it was...More

Thank Jim L
Emily S, Public Relations Manager at Duke of Richmond, responded to this reviewResponded 9 August 2017

Hi Jim, Thank you for taking the time to review the Duke of Richmond. We are glad we offered you an escape from the busy world that surrounds us. Cheers! Emily S. Marketing Manager

Reviewed 29 July 2017 via mobile

If you are sitting in the terrace, be aware, because waitress disappears inside de bar for hours, and the only way of call her/him it's to get up and go inside. Although I had a pleasant time here. Good guacamole, good nachos, and great beer.More

Thank Catarina V
Emily S, Public Relations Manager at Duke of Richmond, responded to this reviewResponded 31 July 2017

Hi Catarina, Thank you for taking the time to write a review about the Duke of Richmond. We are glad you enjoyed the patio, food, and drinks. I am sorry that the service was slacking. We will work on ensuring that our patio service is...More

Reviewed 14 July 2017

This time when I ate in the Duke of Richmond the place was a lot less busy than previously which is a good thing. The pub was lively all the same. The service was very good. The food was well prepared and tasty. The beer...More

Thank N8241BIdanielk
Emily S, Public Relations Manager at Duke of Richmond, responded to this reviewResponded 17 July 2017

Hi N8241BIdanielk, Thank you for taking the time to review the Duke of Richmond. We are glad you were happy with your experience and we hope to see you again soon! Cheers, Emily S. Marketing Manager

Reviewed 4 July 2017 via mobile

I'm pretty sure this is the only negative review I've ever written for any business in Toronto - a city I just love to visit. A friend and I stopped in for a couple of cocktails on the patio, during the Canada Day festivities. The...More

Thank nmerci
Cynthia S, Owner at Duke of Richmond, responded to this reviewResponded 10 July 2017

Thank you nmerci for writing. We are terribly sorry. I have spoken to our managers and they have spoken to Mary. Everyone feels badly. They were trying to manage through a busy day and obviously failed. Would you consider returning as our guest? Sincerely, Cindy...More

Reviewed 28 June 2017 via mobile

If you want to have a drink with some good pub food, it's a really good place to go. Right in the center it's a cool place to chill. The only bad point were a service cold and accude. Not even one smile from the...More

1  Thank MrsJones n
Cynthia S, Owner at Duke of Richmond, responded to this reviewResponded 30 June 2017

Dear Mrs. Jones, Thank you for writing. I am quite disappointed to hear about the service and I will be looking into this matter over the next few days. We have built the Duke of Richmond on hospitality and it pains me to hear your...More

Reviewed 28 February 2017

Well once again I ate at the Duke of Richmond and had a good meal with friendly service. The staff are always friendly and the service is good. My fish and chips were very fresh and tasty but I did think the portion could have...More

Thank Angus C
Reviewed 22 February 2017

One of the DUKE chain of pubs in Toronto this one has an advantage of being in the Eatons Center but not onb the traffic areas being accessible from the Street ( James) just beside Old City Hall and just north of Queen by a...More

Thank travellingsinclairs
Amanda H, Marketing Manager at Duke of Richmond, responded to this reviewResponded 24 February 2017

Dear travellingsinclairs, Thank you for visiting the Duke of Richmond. We're happy to hear you enjoyed your experience. Cheers, Amanda B. H. Marketing Manager

Reviewed 8 January 2017

We stopped here for drinks on NYE before going for dinner somewhere else. The staff was friendly and engaged with us. Since it is a British Pub they celebrated New Year's already at 7pm with every guest getting a glass of champagne and various hats...More

Thank SteffenDaab
Amanda H, Marketing Manager at Duke of Richmond, responded to this reviewResponded 9 January 2017

Dear SteffenDaab, Happy New Year! Thank you for popping by the Duke of Richmond on New Year's Eve. We're glad you had a great time at our pub. Cheers, Amanda B. H. Marketing Manager

Nearby
Downtown
At the heart of Toronto, Downtown is the destination
for cheap eats and fast fashion. Cut through by hip
and trendy Yonge Street, the vibe here is young, with
a strong student influence from the Ryerson University
Campus. As a result, the Downtown area is always in
flux: undergoing the construction of new facilities,
with fresh retail spaces and pop-up cafes. Home to
Toronto's largest indoor shopping mall, a number of
...More
Nearby Restaurants
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Nearby Attractions
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.34 km away
CF Toronto Eaton Centre
2,355 reviews
.12 km away
Nathan Phillips Square
664 reviews
.19 km away
New City Hall
389 reviews
.19 km away
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Bar, British, Pub, Canadian
Meals
Lunch, Dinner, After-hours
Restaurant features
Outdoor Seating, Seating, Waitstaff, Television, Serves Alcohol, Full Bar, Reservations
Good for
Bar Scene
Open Hours
Sunday
11:00 - 22:00
Monday
11:00 - 22:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 00:00
Friday
11:00 - 00:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 20 Queen St W, Toronto, Ontario M5H 3R3, Canada
  • Location: Canada  >  Ontario  >  Toronto>  > Downtown
  • Neighbourhood: Downtown
  • Phone Number: +1 416-340-7887
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