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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere
About
Located in the heart of Old Québec City in a historical house built in 1760, Portofino Bistro Italiano restaurant welcomes you to its cozy and festive atmosphere.
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, After-hours
CUISINES
Italian
FEATURES
Takeout, Reservations, Seating, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Accepts Credit Cards, Table Service, Live Music
Reviews (1,302)
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884 results
Traveller rating
377
289
120
51
47
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Time of year
LanguageEnglish
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Traveller rating
377
289
120
51
47
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Reviewed 1 week ago

This was our second time going to the restaurant, and once again it was excellent. It was busy, and we had to wait for a table, but it was well worth it. The atmosphere with a musician was entertaining, the service staff although extremely busy...were on point and excellent, and of course the food was perfection. I already have sights on what I will be ordering next time I am in QC. Love, love love.More

Date of visit: July 2021
Helpful?1  
Reviewed 1 week ago

Overpacked and noisy restaurant with no respect of social distance. Food for kids is awful. I ordered caneloni and they were clearlynot fresh.

Date of visit: July 2021
Helpful?
Reviewed 1 week ago via mobile

Excellent food, a bit more pricy but worth every penny. Great services and very tasteful. Make sure to stop by during your visit !

Date of visit: July 2021
Helpful?
Reviewed 2 weeks ago

We get seated and then in about 5 mins we get asked if we want drinks. Not a bad start. That's a fair wait for a busy place. We ordered the Sangria pitcher and what we got was fruit punch. The drink was SO watered...down that it was money poorly spent. The server was nice enough to keep coming back to refill our glasses with what was left in the pitcher. she managed to spill ice on to my table, but didn't bother to say sorry OR get a napkin to clear the table. I had to ask for it after waiting. The menu is nothing to write home about but they do present themselves as Italian fine dining, so you'd expect the servers to be well versed with the menu. One of us ordered the gnocchi but knew from previous experience that gnocchi is typically made in an alfredo sauce. She made sure to ask the server (since it was not written in the menu) if the gnocchi was made in a red sauce or if it could be requested. The server very clearly said "yes it is made in a red sauce". They another friend ordered a tortellini which just said "Meat" in the menu. She asked the server what meat was the "meat"? The server said it is just meat. WOW! I mean Mr Manager of the restaurant - perhaps educate your staff on the ingredients?? My friend took a chance and wish she handed. Three of us sitting there tasting the food and could not figure out what the "mystery meat" was. A third friend ordered the vegetarian pasta and asked if she could add extra vegetables in it. The server asked what she would like. My friend replied, whatever vegetables you have and then listed 2 or 3 of them. then the wait. We waited for a VERY long time for the food which we didn't mind since we understand that things were busy (but the server did come out twice to apologize for the delay). then the food came. the veggie pasts came with pasta and literally 4 broccoli pieces. Count em. One, Two, three, Four. Literally 4 broccoli pieces and that was it. The gnocchi which was promised to be i a red sauce came in a white sauce. We called our server over and we told her that we asked you if the gnocchi was in a red sauce and you said yes. To which she replied. "did you ask for it to be made in red sauce"? WHHHHHHHHHHHAAAAAAAAT????? We literally asked you if it is made in a red sauce and you said yes so we placed an order. She said she can get it replaced, so we were fine. Within 5 minutes the gnocchi came back and in a rose sauce. So instead of actually making a fresh pasts as promised, the chef added a red sauce directly over the alfredo sauce to make a disgusting rose sauce. Despite all of this, we tipped the server and made no fuss and told them what the issue was. The server seemed least bothered. While we were leaving, the manager came by and said "hope you guys had a good experience" and we replied with a "not really. it was ok" and he replied "lovely. please do come again. I mean we get it. you are busy. But the fake niceties please keep to yourself. Pretending to actually care about your customers has to be one of the most annoying things any restaurant staff can do. If you aren't going to listen to our answer, then please don't ask any questions. We had a terrible time and it really sullied our first dinner in Old Quebec City. Never going back and never recommending it to anyone.More

Date of visit: July 2021
Helpful?
Reviewed April 28, 2021 via mobile

This spot was amazing! Quick service and delicious food. Had the cuttlefish fettuccini, pasta was fresh, and the seafood generous! This restaurant did not disappoint (even in covid times) ! We will definitely come back again !

Date of visit: April 2021
Helpful?
Reviewed March 15, 2021

We have ordered for take out and were dissapointed when we opened the boxes. Pizza was burnt from one side, spaghetti we had in one container was raw (not al dente, it was really raw), the meat was unseasoned and even 'garlic bread' didn't have...any garlic taste. We are very unsatisfied, our supper in hotel was ruined.More

Date of visit: March 2021
Helpful?2  
Reviewed August 15, 2020

We had a late dinner at Potofino. They were not taking any more reservations when we called earlier in the evening. They said they were taking names at the door. Last people that came in had waited 35 minutes. So we decided to go anyway...and left or name. This was after 8PM on a Saturday night, We got in about 45-50 minutes later. Service was good. Drinks were good as well. My wife had a Raspberry Royal (which was very good). The Minestrone soup and bruschetta were good. Our main dishes were ok. My wife's Gnocchi was good. Tasted almost identical to a restaurant we liked back in Montreal But at that restaurant it was about half the price. I have the rack of lamb off of the table d'hote. The lamb itself was good but I expected more for the price. It was served with a pasta and some vegetables. While it was all good separately the flavors didn't really compliment each other. It was like separate things on a plate and not a thought out meal. The Tiramisu desert was just sad. I LOVE tiramisu. DO yourselves a favor and skip this one. All in all a good meal but not worth the prices they charge.More

Date of visit: August 2020
Helpful?
Reviewed March 8, 2020

My husband and I were in Quebec for our honeymoon over the new year. We went to try this restaurant. We were shown to our seat immediately. The atmosphere, food and service was excellent.More

Date of visit: January 2020
Helpful?
BistroPortofino, Directeur général at Restaurant Portofino Bistro, responded to this reviewResponded March 12, 2020

Thank you for this perfect review marmm_82 and congratulations on your wedding! We work hard every day to make sure our clients enjoy their experience when they visit our restaurant. Delicious meals, a pleasant atmosphere as well as a kind and efficient service are very...More

Reviewed January 28, 2020

Portofino is well known and has a really nice décor. As for my experience, food was really average: not bad but anonym. I took the Duck risotto. The duck was flavorless and the risotto smooshy. It's for me an American-talian restaurant. The sauce of Arancini...was really good. Arancini as a starter was pretty nice. Personally, Quebec has so much to offer. Service was fine, but we got forgotten a few time : it felt rush. It is not bad restaurant, but not as food a it could be.More

Date of visit: December 2019
Helpful?
BistroPortofino, General Manager at Restaurant Portofino Bistro, responded to this reviewResponded January 30, 2020

Hello and thank you for taking the time to write a review Stephanie. We are glad you appreciated our delicious Arancini, but since we always aim for perfection, we are disapointed you did not enjoy the rest of the meal and service as much as...More

Reviewed January 12, 2020

In fairness it was New Years Eve but felt that for the prices the fixed menu could could have been better as well as the food quality.More

Date of visit: January 2020
Helpful?
BistroPortofino, Owner at Restaurant Portofino Bistro, responded to this reviewResponded January 16, 2020

Hello and thank you for taking the time to write a review for Portofino Vieux-Québec BradVancouver_Canada. We’re surprised you didn’t enjoy your experience to the degree our clients usually do, as our delicious meals, efficient service and pleasant atmosphere make us one of the best...More

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Questions & Answers
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jim d
August 14, 2018|
AnswerShow all 3 answers
Response from Portofino B | Property representative |
Thank you so much :)!
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Sig K
September 28, 2016|
AnswerShow all 2 answers
Response from 4066maddied | Reviewed this property |
Sorry, just seen your question....haven't signed in to trip advisor since... But you sent your request to me the poster and not to trip advisor... Sorry.
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Peggy H
January 22, 2016|
AnswerShow all 8 answers
Response from Strictly2 | Reviewed this property |
Hi. People we met on cruise walked in and booked. I would think you could e mail a reservation request.
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Frequently Asked Questions about Restaurant Portofino Bistro

Yes, Restaurant Portofino Bistro offers takeaway services.

Yes, Restaurant Portofino Bistro offers delivery services.

Restaurant Portofino Bistro is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4