We had the pleasure of meeting jimmy the first night we stayed at the Sheraton. We arrived late for dinner on Friday and he was our server. Very friendly and absolutely made our night. Imagine how lucky we felt when we arrived to dinner the...following night and we had our favourite guy again! What impressed us is he literally remembered what each of us had drank and eaten the night before after only serving us just one time! We’re already planning our next trip back just to see him! 😁 KEEP HIM FOREVER. PLEASE. (We love you jimmy....)More

I always look forward to at least one visit to this great restaurant in the Sheraton Hotel in Westminster Hwy. in Richmond. I am always greeted with a smile and by my first name when I arrive by the fabulous servers. I have tried many...of the items on the menu but now always go for the Fraser Chicken, my favourite item on the menu. Yvonne, Pricilla, Ani and Brittany know just how I like it (extra crispy chicken skin) and I am always satisfied with the portion. This is a very comfortable restaurant and lounge and I look forward to returning... back this coming week. Thank you so much to the above noted ladies for never failing to impress me with their awesome service. See you again soon. Sincerely; extremely satisfied customer!!!More

It was really nice to see how professional our severs were at the restaurant. We had a group of 25. Everyone's dish looked very good. Serving sizes were very adequate. Drinks took a bit of time arrive. Someone had a Caesar that looked fantastic. The...bill was very well organized when the time came. The breakfast crew was also very service oriented and friendly.More

I really appreciate the small things they do in their service. We were in a booth and we had a warm and great service with jimmy. He was very professional, guided us through the menu and made great suggestions. The best part of out meal...was the bread pudding and the high light was the beer served in a frosty sleeve. We will come back again.More

Harold's is the place to go for drinks, good food and great service. Kristy and Yvonne are awesome - they take good care of you and are always friendly and welcoming! The atmosphere is pleasant and keeps me going back!

Recently I visited Harold's Kitchen & Bar with friends. The service exceeded our expectations and the food was very good. Our server, Jimmy, greeted us with a warm welcoming smile, he walked us through the menu and the feature items they had offer that night....Jimmy was very patient with us because this is our first time to Harold's and my friend and I had hard time deciding on food. He explained some of their feature dishes to us and made some suggestions. The ribeye steak was very good, and the Laksa was not what you would normally get from other restaurants. It was an interesting dish to try; it had less soup with a twist of kimchi on the top, a fusion kind of Laksa. The dry ribs was very interesting as well, it tasted like pop corn chicken, but it was pop corn dry ribs. We also ordered two negronis, they were very bitter and off taste, at the time, Jimmy was busy with other customers, his co-worker, Kori came and helped us. She didn't questioned us, and she was very happy to replace our drinks for us. The mud pie was super tasty and if you like bread pudding, it was a must try in Harold's. Overall, the service was excellent, I would recommend family and friends to Harold's. I would come back again for occasional dine-in and drinks.More

I was at Harold's restaurant at the Sheraton Richmond in BC last night on 4th Dec 2019 with a client. I had ordered pasta and found some strands of hair in it. Our server was not available, I complained to another server (photo attached)....she looked...at me with disbelief and her comment was "Really? In the pasta?" Like I was making it all up! She just whisked the plate off my table and walked off! No apologies, nothing! For 20mins no one even came by our table to check. Then our server saunters in and when I told him about it, he said "Oh! Would you like something else then?" I was still gagging at the thought of the hair I had just about swallowed! The moment I said no, he says then I shall get the bill!" I was furious by then, I asked to speak to the manager on duty. The manager Mr. Sheilly came to our table. When I told him what had happened, he just said that he was aware of it, the chef was advised. I told him that is that all he had to say! More than getting mad about the hair in the pasta I was more furious about the whole attitude of the staff who just did not seem to care. The manager stated well the server had done her duty by advising the chef. When I said that is that all they were going to do? No apologies, from any one at the restaurant? He said " well if this bothers you, I would like to tell you our chefs wear nets when they cook, etc, etc" trying justify the whole thing instead of trying to apologise for this incident. I asked him, would you not be bothered by something like this? Should we expect something like this in a restaurant at the Sheraton? His response was "Oh we serve 300 guests a day and we do not have such incidents, implying I was unneccessarily complaining". By then I was really angry, and told him that I would write a review about this on the internet. His response was priceless. He said " Well, it is up to you, what you want to do. We have some people giving us a good reviews, some bad" It was like saying do what you want, I don't really care! I was shocked at his indifferent manner! I have never come such poor service standards in the hospitality industry. With our dinner ruined, we decided to leave, so asked for the bill. Then the manager comes with the bill and states that we have decided not to charge for your main course. I was so furious, I told him that I would rather pay and not take any favours from him! But he kept insisting as he was probably aware that I was going to complain and he wanted an alibi that he did his best. In the end, he just would not accept the payment for the main course. And I was fed up by then and just wanted to leave. In this whole time, not once did he nor his staff apologise for the whole thing. The arrogance of Sheilly and his don't care attitude really made it worse. And if the manager behaves in that fashion, what else can you expect from the staff! Although the lady at the front desk was an exception and had a pleasant demeanour. I have been to this restaurant many times with my clients and friends. But not only will I never visit it ever again but shall warn everyone to stay away from it.More