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Hours
Sun
11:30 a.m. - 12:00 a.m.
Mon
11:30 a.m. - 12:00 a.m.
Tue
11:30 a.m. - 12:00 a.m.
Wed
11:30 a.m. - 12:00 a.m.
Thu
11:30 a.m. - 12:00 a.m.
Fri
11:30 a.m. - 12:00 a.m.
Sat
11:30 a.m. - 12:00 a.m.
Details
Someone from this business manages this listing.
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CUISINES
American, Bar, International, Healthy, Canadian
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Lunch, Dinner, After-hours, Drinks
features
Does this restaurant primarily serve Healthy cuisine?
Details
CUISINES
American, Bar, International, Healthy, Canadian
Special Diets
Vegetarian friendly, Vegan options, Gluten free options
Meals
Lunch, Dinner, After-hours, Drinks
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Street Parking, Free off-street parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Digital Payments, Free Wifi, Accepts Credit Cards, Table Service, Family style, Non-smoking restaurants, Gift Cards Available
Contribute
4.0
312 reviews
Excellent
133
Very good
123
Average
39
Poor
10
Terrible
7
Heather R
Richmond483 contributions
Aug 2021 • couples
Even though we didn’t have reservations for lunch, which is probably a good idea, they made room for us at the bar. When asked about our plans for the rest of the day our waitress didn’t know the actor Matt Damon whose film we intended to see that afternoon. Seriously? Anyway, the seats at the bar were surprisingly comfortable & our order was taken within reason. My chicken Caesar salad was very tasty & my boyfriend’s Vietnamese Noodle Salad was delicious. All of the servers wore masks , which was very comforting! The decor was very nice & the music selection was recognizable ! We will probably return !
Written August 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social C
Hello Robbie,
Thank you for your five star review and for taking the time to share your experience! We're so happy to hear that you enjoyed your time with us, and hope that you will join us again soon. Cheers, Cactus
Written August 12, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Veronica56244
Vancouver22 contributions
May 2023 • friends
I nearly choked to death on some grisel in my peppercorn steak, nice waitress told the mgr. When I paid the bill, I asked if she had told the mgr - who had apparently stopped by, not identified herself - No apology, not even a scoop of icecream... more important no staff member came to my assistance - I managed luckily to fish the steak out of my throat. My friends and I were totally shocked at their lack of concern. The rest of the meal was good. Waitress kindly moved us to a quieter table away from squawking child and alcoholic driven noise at a table behind us.
Written May 22, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
51cats1967
Burnaby47 contributions
Apr 2020 • none
Our anniversary and I wanted CC, a favourite of our. I wanted to clear up delivery, not available to Ladner, but the young fellow I spoke to and later Ro made the experience worthy of my appreciation. Did not have all our favourites but the main ones were there, so our anniversary dinner takeout at home was great. Thank you.
Written April 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CactusClubCafe
Hi 51cats1967,
Thank you for leaving us a review and for choosing Cactus to celebrate your special occasion! We're so happy to hear that it was a 5 star experience and that you were able to enjoy some of your Cactus favourites. We hope to see you again in the future!
Cheers, Cactus
Written November 14, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
murmurpictures
104 contributions
Jan 2020 • solo
Sadly, not up to regular Cactus Club’s gold standard. I have been a CC fan for a long, long time. Today I popped into the Richmond location (have frequented multiple times) and ordered the steak frites for happy hour. Usually the steak (medium rare is always my choice) melts in your mouth. This time, it was tough, chewy and inedible. When the server at the bar asked how my steak was I replied “did they change the cut? It seemed a bit tough this time” her response? “No idea, I usually get the fillet, so I can pass on your thoughts to the kitchen” and that was that. Wow. I’m not a picky customer and pretty much always have a fantastic time at Cactus Club, but today was a real low for the quality of food, the pathetic service and overall lack of attention to a very regular patron. The Richmond location could learn a thing or two from the amazing Broadway (near Cambie) location.
Written January 30, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R1084XUamyj
Thank you so much for reaching out, we appreciate getting the chance to hear about your experience and are sorry that it was not a positive one.
We would love the chance to speak with you personally about your visit to make things right - feel free to reach out to us at guestexperience@cactusclubcafe.com.
Thank you,
Management
Cactus Club Cafe Richmond Centre
Written February 2, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cosmopolitan658096
1 contribution
Feb 2023 • friends
My friend told me here and tried the foods. We bought six gift cards during holiday and spent over thousand dollars since October. As a traveler I like to try all of the foods from different restaurants during the time stay. My friend and I treated untairly and felt discriminated being Asian by all of the female staffs.
She has a problem that we only order one dish we likes there and we normally tips them 18-20%. We ate 2 other meals already and just want to hang out there for a while. We took friends and spent $200+ couple times. We tried holiday set menu occasionally. One of the waitress came to our table and start scolding us after we request a bigger plate. She said she has a master degree and she is half Asian. She said her Managment team is well aware of us. I am not paying to get insulted by waitress.After They humiliated customers and said it is a free meals from manager We didn't eat the meal at all afterward. Their price are not consistent every time with different waitress if you asks for extra sauce. We talked to manager and told her we will complaint to headquarter and she said all of the e-mails will go back to her anyway means no one cares about it. We asks for name and they refuse to give it out . Other restaurant I went all of the staffs have name tag on. They want to make sure they get best review from customers. I wonder if the owner aware of this. Looks like staffs playing their rules themselves and didn't care at all. They sent customers away and leaving bad names to visitors.
My friend is local and she told all of her friends this happened to us. This will never happened in US. Very disappointed.
Written February 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kitty Z
Hi There,
Thank you for leaving us a review. We take feedback of this nature very seriously and we would appreciate the opportunity to learn more regarding your experience with us. Please feel welcome to email us at guestexperience@cactusclubcafe.com and a member of our team will be in touch. Thank you.
Written March 3, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VANCOUVERFOODIE22
1 contribution
Sep 2020 • none
I bought 10 holiday promotional cards in the new year from the business at the beginning of 2020. I used 9 of them and left one unused due to the Covid 19 virus. Since the card is only eligible for dine in orders ,we didn't feel safe to go in and have a dine in meal. Therefore, I emailed the headoffice to ask them for an expiry date extension in March. The Customer Service Associate Danielle provided me with an email confirmation saying that the company would be "gladly accept the card beyond expiry."
It was September when I decided to go into the restaurant and exercise my right to redeem the card as the lock-down eased up. I showed the email to the manager (a guy with a Middle East descent) on a Sunday and then asked him to redeem the card for me according to Danielle's email. The manager refused to do that and he was talking to me in a discriminatory manner as if I was lying about my card. I then asked him for his name because I wanted to escalate the matter - again, he declined to provide his name saying that "we don't give out "personal information" . I then asked him to refer me to another manager to resolve the situation, he refused me again saying that there's no other manager working in the store. I didn't believe a single word of what he said because I clearly saw other managers working in the store at that time as they would be on a busy Sunday afternoon. Throughout the whole encounter, the "manager" maintained poor eye contact and we were very angry about the tone of voice and the disrespectful manner in which the manager talked to us and till this day, it still feels deeply unsettling and we feel being mistreated by a company that we have been loyal to for many years.
I then emailed the head office about the matter and asked for an apology and an agreement for me to use the card as it was promised previously. After several email exchanges, the head office associate finally agreed to provide me with a replacement card that does not expire to replace the promotional card and told me that they would mail me the card. However, almost 2 weeks have since passed and I still have not received anything in the mail nor did I receive an appropriate apology from the manager in the Richmond No.3 Road Cactus Club store which is something very important to us.
My family have been a loyal fan of the company since a long time ago and we purchased many holiday cards every year in support of the business. We recommended it to family friends and new comers to Canada. The action of the manager deeply disappointed me and my family. It was embarrassing and shocking that a manager exhibits such disrespectful manner to a loyal customer. It just shows me that your company only cares about making the profit and making the sales and not about how the customer is being treated.
As a result of this deeply unsettling encounter, we have decided NOT TO visit the restaurant from now and we will NEVER give our business to the restaurant ever again.
Written October 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Denis C
Hong Kong124 contributions
Jan 2020 • business
Nice atmosphere, cozy and young but not noisy. Went with a party of 3 and we ordered the calamari and the spicy chicken as appetisers. Very tasty. I had the steak frites as main course and the meat was on the money and perfectly cooked. I recommend to go but I recommend even more to book as it was frickin packed at 5:30pm on a Thursday eve.
Written January 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joshkaler
Hello Denis,
We hope you are keeping well! We appreciate you taking the time to leave a review for us and are glad to hear you had a great experience. Your feedback is greatly appreciated and we look forward to taking care of you soon.
Sincerely,
Management
Cactus Club Cafe
Richmond Centre
Written September 10, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ana H
1 contribution
Oct 2024 • solo
I've been before to this restaurant...but today it was a total disaster..not keeding...!!!
I order the rice noodle salad w chicken...it took like 20 minutes to arrive...no problem for me...but when arrive the noodles were hard like cardboard...a bit of greens ,that's it...I called the server..she ordered another ..second one was as tough as first one...again ,..server called manager , apologies and change of dish...fish tacos...by then it was like 2 hrs in restaurant..for what they charge at least make a good food !!!...plus the fire alarm ringing x about 20 minutes...!!!!...
I payed and left...I went with good intentions and expecting to take out the chocolate cake that I loved so much...to have a my tea at home...no way..!!!...Next time I will go to my regular WHITE SPOT...always very consistent...!!!!
Written October 17, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
D W
Richmond21 contributions
Jul 2021 • none
I had visited Cactus Club Restaurants in BC previously, but had not visited this Cactus Club previously. The service was very good, the food was also very good. The surrounding were good. After attempting three tries to log on to this restaurant, I was about to give up. I'm not sure why The restaurant was not listed, they had other of the 'chains' restaurants listed. I did not know that the restaurant I dined at was called "Cactus Club.... News to me. It almost make me want to give this a very poor review.
Written July 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michel L
1 contribution
Mar 2022 • solo
I regularly went to Cactus Club at Richmond Center, to pick up DoorDash orders, The professionalism and friendly service at the front desk , was 5 stars out of 5. Especially the service I received from one of the front desk team “ Leona Lam”. Leona is doing a great job at looking out for customers and delivery drivers.
Thank you Leona for your great service !
Happy driver !😊
Written March 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Social C
Hi michellE1893KS,
Thank you for taking the time to leave us a review. We're so thrilled to hear that Leona helped make your experiences with us worth 5 stars. We'll be sure to pass along the kudos. Until next time!
Cheers, Cactus
Written March 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
VancouverLove2travel
Richmond171 contributions
Feb 2020 • couples
We really like the Cactus Club late Happy Hour menu (even on Saturday night). Parking is ample. We did not have to wait long to be seated at 10 pm. I enjoyed the cheddar burger. My partner enjoyed the spicey chicken sandwich. Service was attentive. Atmosphere is noisy in the bar due to music. Most recently we were seated in a booth in the dining room. Definitely on our list of places to go for an enjoyable meal, especially late.
Written February 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joshkaler
Hello there,
Thank you so much for taking the time to leave a review for us! We’re glad to hear you had an amazing experience. We look forward to your next visit with us at Richmond Centre in hopes of providing you with an experience worthy of 5 stars!
Regards,
Josh Kaler
Manager
Cactus Club Cafe Richmond Centre
Written February 12, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Indah Edlightz
Ontario4039 contributions
Jul 2023 • friends
This location is always great. The food is good and the staff is always pleasant. This location is in CF Richmond mall and has an open air patio as well that can be covered if its raining. Fun Place. Tough place for parking though.
Written May 19, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Austin Khong
Thank you for your kind review, Indah! We're thrilled to hear you enjoyed our atmosphere and service. See you again soon! Cheers, Cactus.
Written June 21, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
grover2016
Vancouver3 contributions
Sep 2020 • none
Consistently provide outstanding service, food quality, ambience that never fails. Love this place (all locations but Richmond closest to home) and go every chance I get. These guys have cornered the market on this type of dining. 10/10!
Written October 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
CactusClubCafe
Hi Grover2016,
Thank you for your positive review. We look forward to seeing you again!
Written October 27, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Pat B
Richmond14 contributions
Jan 2020 • none
Best steaks, appies and entrees in Richmond. Desserts are amazing, too. LOVED the 8 oz Sirlion, also the awesome Sweet Chili Thai Chicken! BEST CHOICE for a special meal!
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
joshkaler
Hello Pat
Thank you so much for taking the time to leave a review for us! We’re glad to hear you had a great experience and enjoyed our menu. We look forward to your next visit with us at Richmond Centre.
Regards,
Josh Kaler
Manager
Cactus Club Cafe Richmond Centre
Written February 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joel K
Vancouver3743 contributions
Dec 2023 • friends
I had a lunch with a friend from Surrey so we met half way. I had fish tacos and a side salad. Both very tasty. My friend had the Crispy Chicken Sandwich and fries. He enjoyed as well. We had a leisurely lunch catching up. Service was attentive and good.
Written December 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Experience
Hello Joel,
Thanks for taking the time to leave us a review! It's so great to hear that you had a great experience with us and that it did not disappoint! We hope to see you again soon. Cheers, Cactus
Written December 18, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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