I went to this place for the first time and only knew it existed because of a git card I received during a "Pasta Month" event. The place looked clean and presentable and was set up like a sit down restaurant. But it was confusing...when we walk in since you have to order first at the counter and then sit down to be served. The staff was pleasant but not helpful. When we presented the gift card to confirm the amount of around $30, the staff looked puzzled and then after checking with someone at the back said they do not use that card anymore. To be clear however, the card does not have an expiry date on it. What surprise me was there wasn't anyone who could make an executive decision on a misally $30 card, Best they could do was give me an email of an authority that could help. I did that while we were having dinner which was an arugula salad that was equal to a basic salad we would make at home. I was impressed that the email response came in the very next day which read "I am really sorry for the complications. I will look into the gift card and get back to you asap." Then three days later another response from another person that read, "Hi Tony, I will look into it for you." A week later after hearing nothing, I followed up politely asking for an update. Haven't hear anything since and writing this 3 month later. As an entrepreneur for many years this is a big "No No" in the customer service department. If you are in a business dealing with customers, then customer service should be your number one priority and nobody should ever fall through the cracks. I am sure whatever the gift card cost them was cover in our decision that my wife and I made to stay and have lunch at this new found place. A decision I am now regretting after feeling good about gaining a promotion gift card only to find out later I am the one supporting the businesses promotional intentions.More