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Charcoal Steak House

Certificate of Excellence
$$$$
Canadian
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2980 King St E, Kitchener, Ontario N2A 1A9, Canada (Fairway Road North)
+1 519-893-6570
Today
16:30 - 10:00
11:30 - 14:00
Open now
See all hours
Hours:
Sun - Thu 16:30 - 10:00
Mon - Fri 11:30 - 14:00
Fri - Sat 16:30 - 23:00
More Info
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548 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
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Showing 540: English reviews
Kitchener, Canada
Level Contributor
8 reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed yesterday NEW

This is my favourite place to have a leisurely meal. Time can fly by when you are here. The staff are all excellent and so welcoming. The food is fantastic and served well. This is the place that you want to go when you are making it an event or making it a special dinner. Also, ideal for business lunches... More 

Helpful?
Thank Roy C
Level Contributor
3 reviews
1 of 5 bubbles Reviewed yesterday NEW

for having new chef the steak i got was not right. my friends was sent back twice. they did not even credit us for both meals just one. sad. service sucked too.

Helpful?
Thank SLIKSTER
Toronto, Ontario
Level Contributor
13 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
3 of 5 bubbles Reviewed 3 days ago NEW

Went here for a celebration dinner. Last time I visited was over 15 years ago. This is old school fine dining. The steaks were good, cooked to just the way we liked, the service was very good. The restaurant doesn't feel like a high end modern restaurant it portrays itself to be. The decor is old and out dated and... More 

Helpful?
Thank Redy2Rumble
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 days ago NEW

Didn't want to stray far from the attached hotel and decided to have a proper meal. We were not disappointed. Amanda was our server - impeccable service, attentive, caring. I'd previously scoped out the menu on Yelp and asked for the Wonton Nachos which were unbelievably amazing. Hubby had the prime rib with a fully loaded baked potato and I... More 

Helpful?
Thank Jean S
Kitchener, Canada
Level Contributor
8 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 week ago via mobile

We go here yearly for lunch Christmas eve day. Everything is always perfect from atmosphere to service to food. This year we had something less than perfect with one meal out of 11. The staff fixed the situation in the most professional and apologetic way I have ever seen. Beyond my expectations and this attention to maintaining perfection is why... More 

Helpful?
Thank Dan B
Kitchener, Canada
1 review
1 of 5 bubbles Reviewed 2 weeks ago

who ever enjoys it here has never been out on a fine dinning experiance! 10 years ago it was great here, not anymore.... would prefer to eat at swiss chalet and can probably do so 3 times for the price!

Helpful?
Thank disp0sal
Dave A, General Manager at Charcoal Steak House, responded to this review

My apologies for your recent experience with us here at the Charcoal Steak House. I would love to hear about your experience if given the opportunity. I have reached out to you privately. More 

Welland, Canada
Level Contributor
6 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 weeks ago via mobile

Went to charcoal this Christmas Eve. I used to look forward all day to going to the charcoal but the past few years it's really been a miss. This year was the worst of them all. My father ordered a shrimp cocktail. They used to be huge plump jumbo shrimp and now they are medium at best. They also used... More 

Helpful?
2 Thank RickyJ0nes
Dave A, General Manager at Charcoal Steak House, responded to this review

Thank you for providing us with your feedback. My apologies for your recent experiences with us here at the Charcoal Steak House. If given the opportunity, I would like to get in contact with you directly to extend my apology and to hear more about your past experiences as well. I have sent you a private message, and hope to... More 

Kitchener, Canada
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 4 weeks ago

I was very disappointed with the menu and food at the Charcoal considering it has been one of the local fine dining mainstays for the past 40 or more years! We have always had a great experience up until now and could be guaranteed a great dinner. Now, the new menu is too pedestrian, uninspired and lacks variety. I could... More 

Helpful?
2 Thank lumberchick1
Tim W, Owner at Charcoal Steak House, responded to this review

Hello, thank you kindly for your review of our restaurant. I am sorry you were not inspired by our menu selections and would love to hear more about your specific suggestions. I will contact you privately and look forward to hearing from you soon. Hope you have a wonderful Christmas! Tim Wideman More 

Level Contributor
5 reviews
4 restaurant reviews
4 of 5 bubbles Reviewed 4 weeks ago

Good escargot but needed to be served hotter, Ribs great, nice and meaty and well presented in portions easily handled. The ( Parlor room ) which has recently been renovated has to many hard surfaces and makes it noisy trying to speak over other patrons who are trying to make themselves heard to others in their party. The prime rib... More 

Helpful?
Thank John B
Dave A, General Manager at Charcoal Steak House, responded to this review

Thank you for the review. I will be sure share with the team. More 

Hamilton, Canada
Level Contributor
14 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 4 weeks ago

The Charcoal Steak House has been a fixture in Kitchener Waterloo for long before I moved to Waterloo in 1983. If you are looking for an excellent steak, this is the place to go. Steak is made exactly the way I asked and the wine is had numerous options to my liking.

Helpful?
Thank mariofrankovich
Dave A, General Manager at Charcoal Steak House, responded to this review

Thank you for the review. We look forward to your next visit. More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$31 - US$50
Cuisine
Canadian
Meals
Brunch, Lunch, Dinner
Restaurant features
Takeout, Free Wifi, Reservations, Private Dining, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Accepts Discover, Highchairs Available
Dining Style
Casual Elegant
Good for
Romantic, Local cuisine, Child-friendly, Business meetings, Special Occasion Dining, Groups
Open Hours
Sunday
16:30 - 10:00
Monday
16:30 - 10:00
11:30 - 14:00
Tuesday
16:30 - 10:00
11:30 - 14:00
Wednesday
16:30 - 10:00
11:30 - 14:00
Thursday
16:30 - 10:00
11:30 - 14:00
Friday
11:30 - 14:00
16:30 - 23:00
Saturday
16:30 - 23:00
Location and Contact Information
  • Address: 2980 King St E, Kitchener, Ontario N2A 1A9, Canada
    (Fairway Road North)
  • Location: Canada  >  Ontario  >  Region of Waterloo  >  Kitchener
  • Phone Number: +1 519-893-6570

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Charcoal Steak House and other visitors
3 questions
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Gravenhurst, Canada
2 months ago
Kitchener, Canada
8 months ago

See all questions (3)

Questions? Get answers from Charcoal Steak House staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?