Where to start.. Service was abysmal. Kept people waiting while there were many free tables. Cleaning of tables was minimal while there was a heap of food on the floor. Staff tried to pretend they were doing their job and expected huge tips. Nachos were...simple and the added seasoned beef amounted to maybe a tablespoon full. Terrible service and food for stupid price. Try McDonalds next door. Do NOT recommend.More
Hi, there. We're sorry to hear about your experience and we would like the chance to look into this for you. If you could please provide your details at https://bostonpizza.com/socialcontact we will be able to follow up. Thank you.
The waitresses or either super young (15) or are in their 20’s and judgmental. Food takes forever and is never of quality, presentation of food is poor, taste and quality of food is also poor. Once asked for extra marinara sauce for the spaghetti and...the waitress argued with us that it would cost extra and that she couldn’t do that, the last time we went the noodle of our pasta were still crunchy, they offer no discounts or anything when something is wrong. It is family friendly, but wouldn’t recommend for groups over 4 because they will try and stuff 5 or 6 of you into a booth, and unless there’s 10 of you they aren’t moving tables to accommodate. If you order take out the food quality is even worse. I would suggest saving your time and money and eating else where.More
Hi, there. Sorry to see that you were not satisfied with your experiences. Your feedback is important to us and we'd like to learn more on how we can improve. Please share your feedback at https://bostonpizza.com/socialcontact. Thank you.
The food here is subpar, how hard is it to serve food above a lukewarm temperature? Still, everyone has off days, but the manager Kevin sets the pace and he’s incredibly bad at customer service and blames his staff after trying to avoid even addressing...the issues reported to his staff. It doesn’t get much worse than this, 1 meal out of 4 was good, 1 was palatable, 1 was very disappointing and 1 was sent back and still showed up on the bill…..which was presented face down. Had this been a one-off, I would not be reviewing this. This was our 3rd and last visit as it’s decent food at best and brutal service every time. This location is a blight on the franchise, and when the manager tells you to call head office to complain about him and the location, it tells you all you need to know. Until he goes there’s no hope for this location.More
Hi, Craig. Sorry to hear that you were not satisfied with your recent visits. We take this feedback very seriously and would like to follow up with the team involved. Please share the details at https://bostonpizza.com/socialcontact so that we can make it better. Thank you...More
We booked a team lunch on a Saturday. They requested that we call a half hour before arrival. We were longer than we expected but they did a fine job of looking after us. Great meals and very good friendly service. Room for Bus parking...in the yard or on the street.More
Hi, Harold! We're glad to hear you enjoyed a great team lunch and the service. We hope to see you again soon!
Very unorganized. My waitress was definitely upset/off her game, with zero support from the ‘manager’. Probably the worst BP I’ve been to. My eat in meal was ok, but they messed up my takeaway order twice…
Hi, Cameron. Sorry to hear that you were not satisfied with your take-out orders. We take this feedback very seriously and would like to follow up with the team involved. Please share the details at https://bostonpizza.com/socialcontact so that we can make it better. Thank you.
Boston Pizza is pretty much the same across the country, but some are better than others. i found this to be one of the better ones. all i had was a salad and wings. real dark green fresh romaine, perfect wings, cold beer in a...larger size. simple, but i expect that this will be indicative of other menu items. i will be back.More
Thank you for the 5-star review! We're glad to hear you had a great experience!
Staying in Merritt for work and wanted a healthy salad so thought that Boston Pizza would have something to offer. It did, but it cost $18! While the pineapple, beet & goat cheese pizza was good, it wasn't worth the price for the serving size....And it appears their prices for pizza are inflated as well, about $10 more than the local pizza places for a medium (see reviews for Yaki Joes and even Panago in Merritt). Despite all their COVID-19 precautions (plexiglass at the front counter, registering your name & phone number when you enter), their servers do not wear masks, which makes no sense. My server held my bowl of salad in front of him as he made small chitchat with me before placing the bowl down in front of me. I was actually considering refusing it. So for the price, lack of infection precautions, I would NOT recommend this location. Hopefully the other BP locations exercise more caution, and offer more reasonable prices for their serving sizes.More
Hi, there. We're sorry to hear about your experience and we would like the chance to look into this. Please provide your feedback at https://bostonpizza.com/socialcontact so that we can follow up with the team involved and make it better. Thank you.
Boston Pizza in Merritt has been helping the community during a difficult time with COVID19. They have great food and staff, give them a try if you are going through or if you live here!
Thanks for the 5-star review, Marcus! We're glad to hear this! 😊
A big thank you to the owners for providing free meals to those in need during this time! My elderly neighbours were so appreciative - truly an act of kindness in the community!
Thank you for the 5-star review, Carmella! We're glad to hear you had a great experience!
This Boston Pizza does not measure up well against others we have encountered recently. A larger group had finished their pizzas and was leaving, and it was unclear why, with no other customers having arrived we had trouble ordering. Ultimately our pizza order was taken...by the young fellow who seated us because "our waitress was busy". Plates were dropped off (cold) with silverware without comment while awaiting the pizza, by a staff member who walked away without comment. The thin crust pizza was ok - then challenging getting a bill in an otherwise empty restaurant. The bill was delivered by a third staff member - no inquiries as to our pizza, or whether desert was desired at any point. Pizza seemed expensive for what was presented.More
Thanks for the review, Moushka. Sorry to see that you felt your visit and more specifically, your service, was only a 3-star one. Please let us know if there is anything we could have done to make it better at https://bostonpizza.com/B6socialcontact. Thank you!
Ordered Pizza for Hockey Night in Canada My thin crust deluxe was a disappointment to say the least .the crust was soggy and limp . The toppings almost tasteless . I will order for Yaki Joes from now on !
Hi, Mike. Sorry to hear that you were not satisfied with your recent Thin Crust Deluxe Pizza. Please provide the details at https://bostonpizza.com/contact-us.html so that we can follow up with the team involved and make it better next time! Thank you.
Stopped after the typical lunch time to eat and hadn't eaten at a BP in a while. Front end completely disorganized , took 10-15 to get seated as a single. Food was typical. Too salty and premade.
Thanks for the review. Sorry to see that you felt your visit was only a 3-star one. Please let us know if there is anything we could have done to make it better at https://bostonpizza.com/contact-us.html. Thank you!
If you are a Boston Pizza regular you will not be disappointed. Service was great, food was great and the cost is reasonable. Boston Pizza offers a wide variety of menu items. There is something for everyone.....including gluten-free and caloriewise options.
Thanks for the review! Hopefully, we can make your next visit a 5-star one! See you again soon!
This was your average Boston Pizza. It was the only restaurant close to the hotel open late. Food was good and service was good. We were served quickly and had our food quickly. The place was very quite late at night.
Thanks for the review. Please let us know if there is anything we could have done to make it better at https://bostonpizza.com/contact-us.html. Thank you!
Of course this is not fine dining but neither is it fine dining priced. We were well looked after, the food was hot and appetising. Enjoyed a bit of sport on the big screens and overall I left well fed and watered