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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

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CUISINES
Pizza, Canadian
Special Diets
Gluten Free Options
Meals
Lunch, Dinner, After-hours
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meals, features, about
Reviews (152)
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Reviewed September 6, 2022 via mobile

Where to start.. Service was abysmal. Kept people waiting while there were many free tables. Cleaning of tables was minimal while there was a heap of food on the floor. Staff tried to pretend they were doing their job and expected huge tips. Nachos were...simple and the added seasoned beef amounted to maybe a tablespoon full. Terrible service and food for stupid price. Try McDonalds next door. Do NOT recommend.More

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Boston Pizza, Guest Services at Boston Pizza, responded to this reviewResponded September 7, 2022

Hi, there. We're sorry to hear about your experience and we would like the chance to look into this for you. If you could please provide your details at https://bostonpizza.com/socialcontact we will be able to follow up. Thank you.

Reviewed March 2, 2022

The waitresses or either super young (15) or are in their 20’s and judgmental. Food takes forever and is never of quality, presentation of food is poor, taste and quality of food is also poor. Once asked for extra marinara sauce for the spaghetti and...the waitress argued with us that it would cost extra and that she couldn’t do that, the last time we went the noodle of our pasta were still crunchy, they offer no discounts or anything when something is wrong. It is family friendly, but wouldn’t recommend for groups over 4 because they will try and stuff 5 or 6 of you into a booth, and unless there’s 10 of you they aren’t moving tables to accommodate. If you order take out the food quality is even worse. I would suggest saving your time and money and eating else where.More

Date of visit: December 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Boston Pizza, Guest Services at Boston Pizza, responded to this reviewResponded March 7, 2022

Hi, there. Sorry to see that you were not satisfied with your experiences. Your feedback is important to us and we'd like to learn more on how we can improve. Please share your feedback at https://bostonpizza.com/socialcontact. Thank you.

Reviewed February 10, 2022

The food here is subpar, how hard is it to serve food above a lukewarm temperature? Still, everyone has off days, but the manager Kevin sets the pace and he’s incredibly bad at customer service and blames his staff after trying to avoid even addressing...the issues reported to his staff. It doesn’t get much worse than this, 1 meal out of 4 was good, 1 was palatable, 1 was very disappointing and 1 was sent back and still showed up on the bill…..which was presented face down. Had this been a one-off, I would not be reviewing this. This was our 3rd and last visit as it’s decent food at best and brutal service every time. This location is a blight on the franchise, and when the manager tells you to call head office to complain about him and the location, it tells you all you need to know. Until he goes there’s no hope for this location.More

Date of visit: February 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Boston Pizza, Guest Services at Boston Pizza, responded to this reviewResponded March 9, 2022

Hi, Craig. Sorry to hear that you were not satisfied with your recent visits. We take this feedback very seriously and would like to follow up with the team involved. Please share the details at https://bostonpizza.com/socialcontact so that we can make it better. Thank you...More

Reviewed January 25, 2022 via mobile

We booked a team lunch on a Saturday. They requested that we call a half hour before arrival. We were longer than we expected but they did a fine job of looking after us. Great meals and very good friendly service. Room for Bus parking...in the yard or on the street.More

Date of visit: January 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Boston Pizza, Guest Services at Boston Pizza, responded to this reviewResponded January 26, 2022

Hi, Harold! We're glad to hear you enjoyed a great team lunch and the service. We hope to see you again soon!

Reviewed July 14, 2021 via mobile

Very unorganized. My waitress was definitely upset/off her game, with zero support from the ‘manager’. Probably the worst BP I’ve been to. My eat in meal was ok, but they messed up my takeaway order twice…

Date of visit: July 2021
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Boston Pizza, Guest Services at Boston Pizza, responded to this reviewResponded July 18, 2021

Hi, Cameron. Sorry to hear that you were not satisfied with your take-out orders. We take this feedback very seriously and would like to follow up with the team involved. Please share the details at https://bostonpizza.com/socialcontact so that we can make it better. Thank you.

Reviewed December 2, 2020 via mobile

Boston Pizza is pretty much the same across the country, but some are better than others. i found this to be one of the better ones. all i had was a salad and wings. real dark green fresh romaine, perfect wings, cold beer in a...larger size. simple, but i expect that this will be indicative of other menu items. i will be back.More

Date of visit: December 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Boston Pizza, Guest Services at Boston Pizza, responded to this reviewResponded December 5, 2020

Thank you for the 5-star review! We're glad to hear you had a great experience!

Reviewed June 17, 2020

Staying in Merritt for work and wanted a healthy salad so thought that Boston Pizza would have something to offer. It did, but it cost $18! While the pineapple, beet & goat cheese pizza was good, it wasn't worth the price for the serving size....And it appears their prices for pizza are inflated as well, about $10 more than the local pizza places for a medium (see reviews for Yaki Joes and even Panago in Merritt). Despite all their COVID-19 precautions (plexiglass at the front counter, registering your name & phone number when you enter), their servers do not wear masks, which makes no sense. My server held my bowl of salad in front of him as he made small chitchat with me before placing the bowl down in front of me. I was actually considering refusing it. So for the price, lack of infection precautions, I would NOT recommend this location. Hopefully the other BP locations exercise more caution, and offer more reasonable prices for their serving sizes.More

Date of visit: June 2020
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BP-Guest-Service, Guest Services at Boston Pizza, responded to this reviewResponded June 19, 2020

Hi, there. We're sorry to hear about your experience and we would like the chance to look into this. Please provide your feedback at https://bostonpizza.com/socialcontact so that we can follow up with the team involved and make it better. Thank you.

Reviewed May 1, 2020

Boston Pizza in Merritt has been helping the community during a difficult time with COVID19. They have great food and staff, give them a try if you are going through or if you live here!

Date of visit: May 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BP-Guest-Service, Client services at Boston Pizza, responded to this reviewResponded May 3, 2020

Thanks for the 5-star review, Marcus! We're glad to hear this! 😊

Reviewed April 1, 2020

A big thank you to the owners for providing free meals to those in need during this time! My elderly neighbours were so appreciative - truly an act of kindness in the community!

Date of visit: March 2020
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
BP-Guest-Service, Guest Services at Boston Pizza, responded to this reviewResponded April 3, 2020

Thank you for the 5-star review, Carmella! We're glad to hear you had a great experience!

Reviewed March 9, 2020

This Boston Pizza does not measure up well against others we have encountered recently. A larger group had finished their pizzas and was leaving, and it was unclear why, with no other customers having arrived we had trouble ordering. Ultimately our pizza order was taken...by the young fellow who seated us because "our waitress was busy". Plates were dropped off (cold) with silverware without comment while awaiting the pizza, by a staff member who walked away without comment. The thin crust pizza was ok - then challenging getting a bill in an otherwise empty restaurant. The bill was delivered by a third staff member - no inquiries as to our pizza, or whether desert was desired at any point. Pizza seemed expensive for what was presented.More

Date of visit: March 2020
Helpful?3  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Garry_BP, Owner at Boston Pizza, responded to this reviewResponded March 10, 2020

Thanks for the review, Moushka. Sorry to see that you felt your visit and more specifically, your service, was only a 3-star one. Please let us know if there is anything we could have done to make it better at https://bostonpizza.com/B6socialcontact. Thank you!

Reviewed January 4, 2020 via mobile

Ordered Pizza for Hockey Night in Canada My thin crust deluxe was a disappointment to say the least .the crust was soggy and limp . The toppings almost tasteless . I will order for Yaki Joes from now on !

Date of visit: January 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Garry_BP, Owner at Boston Pizza, responded to this reviewResponded January 6, 2020

Hi, Mike. Sorry to hear that you were not satisfied with your recent Thin Crust Deluxe Pizza. Please provide the details at https://bostonpizza.com/contact-us.html so that we can follow up with the team involved and make it better next time! Thank you.

Reviewed September 13, 2019 via mobile

Stopped after the typical lunch time to eat and hadn't eaten at a BP in a while. Front end completely disorganized , took 10-15 to get seated as a single. Food was typical. Too salty and premade.

Date of visit: September 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded September 14, 2019

Thanks for the review. Sorry to see that you felt your visit was only a 3-star one. Please let us know if there is anything we could have done to make it better at https://bostonpizza.com/contact-us.html. Thank you!

Reviewed September 11, 2019

If you are a Boston Pizza regular you will not be disappointed. Service was great, food was great and the cost is reasonable. Boston Pizza offers a wide variety of menu items. There is something for everyone.....including gluten-free and caloriewise options.

Date of visit: September 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded September 11, 2019

Thanks for the review! Hopefully, we can make your next visit a 5-star one! See you again soon!

Reviewed August 27, 2019

This was your average Boston Pizza. It was the only restaurant close to the hotel open late. Food was good and service was good. We were served quickly and had our food quickly. The place was very quite late at night.

Date of visit: July 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded September 1, 2019

Thanks for the review. Please let us know if there is anything we could have done to make it better at https://bostonpizza.com/contact-us.html. Thank you!

Reviewed August 8, 2019

Of course this is not fine dining but neither is it fine dining priced. We were well looked after, the food was hot and appetising. Enjoyed a bit of sport on the big screens and overall I left well fed and watered

Date of visit: August 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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BOSTON PIZZA, Merritt - 3939 Crawford Ave - Restaurant Reviews, Photos & Phone Number - Tripadvisor

Frequently Asked Questions about Boston Pizza

Yes, Boston Pizza offers takeaway services.

Yes, Boston Pizza offers delivery services.

Boston Pizza is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 3
  • Service: 2.5
  • Value: 2.5
  • Atmosphere: 3