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Boston Pizza

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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$0
CUISINES
Bar, Pizza, Canadian
Special Diets
Vegetarian Friendly, Gluten Free Options
View all details
meals, features

Location and contact

Reviews (89)
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88 results
Traveller rating
20
26
15
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15
Traveller type
Time of year
LanguageEnglish
20
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15
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All reviews jambalaya caesar salad last review timely manner olives lemon
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1 - 10 of 88 reviews
Reviewed 3 weeks ago

They charge for extras and the waitress did not tell us until after we got the bill. Waitress was friendly but left out cost of extra items she offered like a small (very small) bowl of gravy. The waitress had a terse response when we...More

Date of visit: January 2019
Thank Teacher5635
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded 2 weeks ago

Hi, there. We're sorry to hear about your experience and we would like the chance to look into this. Please share further details at https://bostonpizza.com/contact-us.html. Thank you!

Reviewed October 9, 2018 via mobile

We were fortunate to be treated by Boston Pizza in Cranbrook during our Cops for Kids charity bike ride The manager and staff treated us amazing and the pizza was delicious. Thank you Boston Pizza!

Date of visit: September 2018
1  Thank roxanne321889
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded October 9, 2018

Hi, Roxanne! We're glad to hear you enjoyed your pizza and service. We hope to see you again soon! 😊

Reviewed September 23, 2018

I ordered the lasagne and a Caesar salad for take away. The lasagne was OK but the salad was plain and boring. For $25 this was not a deal!

Date of visit: September 2018
Thank David U
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded September 25, 2018

Hi, David. Sorry to hear that you were dissatisfied with your salad. Please share the details at https://bostonpizza.com/contact-us.html so that we can follow up with the team involved and make it better! Thank you.

Reviewed September 17, 2018

.... I wrote a review of this restaurant, in August, and gave it a 5, and based on that experience, my husband and I decided to return for a light dinner. What a difference a couple of days made!! First, the service. We were greeted...More

Date of visit: August 2018
Thank mary o
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded September 18, 2018

Hi, Mary. We're sorry to hear about your experience and we would like the chance to look into this. Please share the details at https://bostonpizza.com/contact-us.html so that we can follow up with the team involved and make it better! Thank you.

Reviewed August 10, 2018

Two different types of pizza ordered and the crust was super thick with hardly any toppings. Wouldn't recommend it.More

Date of visit: August 2018
Thank Debbie S
Angela G, Owner at Boston Pizza, responded to this reviewResponded August 11, 2018

Debbie thank you for your comment and I'm very sorry that you weren't completely satisfied. I would love to get more information from you to help improve upon your experience. Would you please send me an email at Gordona@bostonpizza.com with your contact information? Yours truly,...More

Reviewed August 8, 2018

My husband and I were in desparate need of some lunch after arriving in Cranbrook via a tow truck! Neither of us has ever been, particularly, interested in BP's but it was across the parking lot, and beggars can't be choosers, right?! Anyway, we were...More

Date of visit: August 2018
Thank mary o
Garry_BP, Guest Services at Boston Pizza, responded to this reviewResponded August 9, 2018

Hi, Mary! We're glad to hear you enjoyed your visit. We hope to serve you again soon! 🍕😊

Reviewed July 28, 2018

We came here with family members on a Tuesday evening for dinner, which is pasta night. Our server (Erin K.) did a great job on ensuring that we had an enjoyable experience. Price point was excellent and the entrees were very tasty (jambalaya / garlic...More

Date of visit: July 2018
Thank sashakeena
Angela G, Owner at Boston Pizza, responded to this reviewResponded July 29, 2018

Thank you so much for your review!! Erin is amazing and we will be sure to pass on your comments to her. Hope to see you again!!

Reviewed June 29, 2018

Came here for sons graduation with my family who just flew over from England. Our server was great and the food was 5/5, definitely worth the wait as they were busy. Ryan took his time with us, especially mum who could hardly read the menu,...More

Date of visit: June 2018
Thank britney911
Angela G, Owner at Boston Pizza, responded to this reviewResponded June 30, 2018

Thanks so much Brit!! Glad we were able to provide you with a memorable experience! I will pass your comments on to Ryan too! He is fabulous and we are lucky to have him!!

Reviewed June 28, 2018

We dined at this restaurant in April. All was well until we tried to pay with a gift card. On the first debit machine it said the card wasn't working or was invalid. On the second debit machine, the message was 0 funds in account....More

Date of visit: April 2018
Thank TrueCanucks
Angela G, Owner at Boston Pizza, responded to this reviewResponded June 29, 2018

TrueCanucks I'm very sorry that you haven't experienced the level of service you deserve. If you can send me an email with your contact information I can look into this for you with the gift card company. Perhaps they can provide some insight into when...More

Reviewed June 9, 2018

I find Boston Pizza's can be hit or miss, so I was a little wary about coming here. However this one was actually pretty good. I was seated promptly and my waitress was quick to get my drink. My order came out in a timely...More

Date of visit: June 2018
Thank SailorAirman
Angela G, Owner at Boston Pizza, responded to this reviewResponded June 10, 2018

Thanks so much for your feedback and we are happy you enjoyed your Boston Pizza experience!!

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