They charge for extras and the waitress did not tell us until after we got the bill. Waitress was friendly but left out cost of extra items she offered like a small (very small) bowl of gravy. The waitress had a terse response when we...More
Hi, there. We're sorry to hear about your experience and we would like the chance to look into this. Please share further details at https://bostonpizza.com/contact-us.html. Thank you!
We were fortunate to be treated by Boston Pizza in Cranbrook during our Cops for Kids charity bike ride The manager and staff treated us amazing and the pizza was delicious. Thank you Boston Pizza!
Hi, Roxanne! We're glad to hear you enjoyed your pizza and service. We hope to see you again soon! 😊
I ordered the lasagne and a Caesar salad for take away. The lasagne was OK but the salad was plain and boring. For $25 this was not a deal!
Hi, David. Sorry to hear that you were dissatisfied with your salad. Please share the details at https://bostonpizza.com/contact-us.html so that we can follow up with the team involved and make it better! Thank you.
.... I wrote a review of this restaurant, in August, and gave it a 5, and based on that experience, my husband and I decided to return for a light dinner. What a difference a couple of days made!! First, the service. We were greeted...More
Hi, Mary. We're sorry to hear about your experience and we would like the chance to look into this. Please share the details at https://bostonpizza.com/contact-us.html so that we can follow up with the team involved and make it better! Thank you.
Two different types of pizza ordered and the crust was super thick with hardly any toppings. Wouldn't recommend it.More
Debbie thank you for your comment and I'm very sorry that you weren't completely satisfied. I would love to get more information from you to help improve upon your experience. Would you please send me an email at Gordona@bostonpizza.com with your contact information? Yours truly,...More
My husband and I were in desparate need of some lunch after arriving in Cranbrook via a tow truck! Neither of us has ever been, particularly, interested in BP's but it was across the parking lot, and beggars can't be choosers, right?! Anyway, we were...More
Hi, Mary! We're glad to hear you enjoyed your visit. We hope to serve you again soon! 🍕😊
We came here with family members on a Tuesday evening for dinner, which is pasta night. Our server (Erin K.) did a great job on ensuring that we had an enjoyable experience. Price point was excellent and the entrees were very tasty (jambalaya / garlic...More
Thank you so much for your review!! Erin is amazing and we will be sure to pass on your comments to her. Hope to see you again!!
Came here for sons graduation with my family who just flew over from England. Our server was great and the food was 5/5, definitely worth the wait as they were busy. Ryan took his time with us, especially mum who could hardly read the menu,...More
Thanks so much Brit!! Glad we were able to provide you with a memorable experience! I will pass your comments on to Ryan too! He is fabulous and we are lucky to have him!!
We dined at this restaurant in April. All was well until we tried to pay with a gift card. On the first debit machine it said the card wasn't working or was invalid. On the second debit machine, the message was 0 funds in account....More
TrueCanucks I'm very sorry that you haven't experienced the level of service you deserve. If you can send me an email with your contact information I can look into this for you with the gift card company. Perhaps they can provide some insight into when...More
I find Boston Pizza's can be hit or miss, so I was a little wary about coming here. However this one was actually pretty good. I was seated promptly and my waitress was quick to get my drink. My order came out in a timely...More
Thanks so much for your feedback and we are happy you enjoyed your Boston Pizza experience!!
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