I had a not so good experience here, I emailed them to address the issue 2 weeks ago and the business did not bother to respond. Here is what I said in my email.
Good Morning,
I am emailing to share with you the experience...my wife and I had at your restaurant last night.
We had booked a table on Open Table at the main dining room and were really looking forward to our dinner for quite some time after reading all the reviews. Unfortunately, my wife has some allergies and dietary restrictions so a few of the items on the set menu were not going to work for her, so we asked if we could move into the Copper Room which had a more friendly menu for her. The switch was made, quickly and we were seated in the Copper Room.
I ordered the Chef's Trio Surprise (can't remember the name) for $55 and enjoyed all 3 of my dishes.
Unfortunately, the two dishes my wife ordered were completely made a mess of and left her to pick at my main.
The first dish my wife ordered was the Wiffen Spit Greens, which was described in the menu as Sprouts, Shoots, seeds, harbour house herb vinaigrette.
What came to the table was a bed of Romaine lettuce with a couple pickled mushrooms, tiny sour berries and berry vinaigrette dressing. Nothing on the main menu nor the ever-changing menu resembled what came to the table, very disappointing. We sent it back.
Her second dish was the Mushroom Fricassee off the ever-changing menu which also came out not even close to what was described in the menu.
What arrived was a bowl of sauteed veggies with a puck of polenta on top in what looked like some beet juice. No mushrooms, no creamy leek sauce, no green beans as stated in the nenu.....in fact not even close to a Mushroom Fricassee (not a mushroom in sight). In order to try to save the situation I swapped dishes with my wife so she would be able to eat something, but by this point the dining experience was ruined.
Our server was clearly embarrassed, and was as confused as we were on how such an enormous mistake could happen not once, but twice at what is described as a fine dining restaurant with a good reputation. Same kitchen, same chefs, sending out stuff not even close to what is on the menu.
We had both items removed from the bill, which is to be expected.
We are disappointed there was no offer or attempt to remake the dishes according to what we ordered and what was described on the menu. An apology came from the server, the dishes were whisked away, but no offer to remake.
We are also disappointed no one from the kitchen nor a manager came out to apologize for what happened and left the server to face this absolute disaster on her own.
Does no one check dishes for consistency and accuracy in the kitchen before they get served to the customer?
A hungry couple, looking forward to celebrating an important event in their lives together at your restaurant left feeling hungry, unsatisfied and bewildered at the events that took place at your restaurant. How on earth was this allowed to happen?
Service was good, she was pleasant, kind, personable and was absolutely embarrassed by this horrible mess as well.
Looking forward to your reply,More