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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Bar, Canadian, Pub, Gastropub
Special Diets
Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner
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meals, features, about

Location and contact

1.6 km from Rideau Canal National Historic Site
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Reviews (252)
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138 results
Traveller rating
53
43
26
12
4
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Time of year
LanguageEnglish
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Traveller rating
53
43
26
12
4
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Reviewed December 20, 2019 via mobile

Pub looks nice inside, was looking forward to try their home made beer. I tried the Double IPA, it was good. However, the Gainsbourg burger was greasy, and so were the fries.More

Date of visit: December 2019
Helpful?
Roam70832, Owner at Gainsbourg, responded to this reviewResponded January 6, 2020

Thank you for leaving a review. We are glad to know you enjoyed our pub and our beer but sadden that our food did not reach your full satisfaction. We will share your comments with the team and continue to strive to do better. Please...More

Reviewed November 8, 2019 via mobile

A little bit of a unique experience, as I ate here as part of an event. The event had the entire restaurant reserved. However the food that was served was pretty good! The Mac and cheese was delicious and the poutine was wonderful. The mini...pumpkin pies were a bit on the dry side, but that could have been a product of mass creation for the event.More

Date of visit: November 2019
Helpful?2  
Roam70832, Communications at Gainsbourg, responded to this reviewResponded November 27, 2019

Thank you for taking the time to write a review. We are glad you enjoyed your time but super sorry the dessert was not at it's best. We are hoping you will give our dessert another chance in the future.

Reviewed October 31, 2019

Been here twice for lunch. Both times food came out lightning fast. First time, one of the driest burgers I ever had. Second time, bland philly steak. Guaranteed they precook food to avoid lunch rush. This is Bush league. Their fries are very good but...$15-17 for a lousy sandwich stings, however good the fries may be. Not going back.More

Date of visit: October 2019
Helpful?
Roam70832, Communication Consultant at Gainsbourg, responded to this reviewResponded November 1, 2019

Sorry you were not fully satisfied with your meal. We will have a discussion with our team about the situation. We would like to have the chance to discuss it further with you. I invite you to contact one of the owner, René Lessard at...More

Reviewed October 29, 2019

I really enjoyed the location of this place, the patio seating and the food. The service was not as good as it could have been. It seemed like it started out OK and then they forgot about us.

Date of visit: August 2019
Helpful?
Reviewed October 28, 2019

I've eaten 4 times in the past 18 months and every meal has been excellent. The Chelsea Burger was absolutely fantastic. Great flavours and presentation. Came back the next night with their chicken tacos on my mind as I was torn the previous night about...what to order. The Orange Tie beers were excellent. Just loved the red brick environment and history of the area. Service was good for a Mon/Tues. My colleagues loved it as well. A lot of time and care went into the food and drink menu imo. Also, price are reasonable. A huge burger/fries and TWO 20-OZ CRAFT BEERS FOR $36. Would go back in a heartbeat.More

Date of visit: October 2019
Helpful?2  
Roam70832, Communication at Gainsbourg, responded to this reviewResponded October 29, 2019

Thank you for your great comment! See you again soon!

Reviewed October 25, 2019 via mobile

The beers were good, and the burgers about average. But it took a full hour after we ordered our food for hamburgers and fries to arrive at our table! After forty minutes our waitress apologized for the delay and said the food would be "right...out" but we waited a further twenty minutes. By then our beers were finished, our mood was spoiled, and when the food finally arrived it wasn't worth the wait. None of us would ever go back. I feel certain that the waitress forgot to enter our order into their system until that forty minutes had passed: the subsequent twenty minutes is about his long it takes a restaurant to cook burgers and fries. Such a disappointment.More

Date of visit: August 2019
Helpful?
Roam70832, Communication Consultant at Gainsbourg, responded to this reviewResponded October 28, 2019

I am really sorry our service did not meet your expectations. We will have a discussion with the team in place during your visit in order to insure this will not happen again. I invite you to contact our General Manager, René at 819-209-4310 to...More

Reviewed September 21, 2019

Visited this spot after lunch for a few beers. The selection of craft beers was very nice, and we identified a few personal faves. For the place being empty at the time, service was rather slow. The outdoor patio upstairs is very cool! We didn't...eat so I can't comment on the food. I would recommend checking this place out if you're looking for a flight of craft beers in a very cool setting.More

Date of visit: September 2019
Helpful?1  
Reviewed August 25, 2019 via mobile

This place failed to live up to my expectations, entirely due to the quality of service. In a Saturday evening, even though they had plenty of staff on hand, it was abysmal. It took so long to get offered water, that my wife went to...the bar and got it herself. Even after that, the drinks were slow and the waitress failed to check in on us, despite us being seated right at the entry to her section. It’s a shame because the food and beer was good, but I just can’t stand service that poor.More

Date of visit: August 2019
Helpful?1  
Reviewed August 21, 2019 via mobile

This was probably one of the most unfortunate experiences I’ve ever had. We arrived around 630pm on a Wednesday. The server took our drink and food order and at that time we mentioned that we were waiting for one more person. Our drinks arrived and...our missing party arrived and she ordered her meal as well. At the point the server told us that she hadn’t put in our meal order yet as she was waiting for her. Our app came, and all was fine. Our meals had not arrived yet and another server asked us if we needed anything so we ordered more drinks. Almost an hour later our meals arrived. 1 out of 4 orders was correct. She left the correct meal on the table, and 3 other plates came out to our table. None of which were what we had ordered. The server then took our orders again and sent them to the kitchen. About 15 minutes after this, she came it to inform me that they didn’t have the ingredients to make my meal, after ordering it for the first time over an hour ago and that it wasn’t her fault that they had ran out of the ingredients, but that my beverage was at no charge, but I would have to order something else. After almost 2 hours, we still still didn’t have food on our table. About 10 minutes later, our food came out, we ate. We waited for a good 10 more minutes after everyone was finished eating before we had to promt a server to bring us our bill. Our bill arrived, we paid, and then we realized that we had been given a completely different bill. It was very evident that our tables had been mixed up - twice. We had to then wait to get a refund on the incorrect bill before our bill was corrected. After 2 and a half hours, we left so disappointed. The environment was great, and their beer was good, but the service was the worst I have ever experienced. I would never eat here again.More

Date of visit: August 2019
Helpful?2  
Cuisine G, Manager at Gainsbourg, responded to this reviewResponded August 23, 2019

We are SO sorry to hear that!!! This was not a usual night. Personally I was there and I feel the same as you. Action have been taken to fix all the issues. We would like you to give us a second chance. We are...More

Reviewed August 9, 2019

As much as i'd LOVE to give them a 5*, my husband had to return his 'Beef Flank Steak' 3 times and eventually gave up. First time he received his order, the steak had some sort of cheese sauce on it, and my husband had...mentioned that he was lactose intolerant. Honest mistake by the waitress, it happens. Second steak came out quickly, but was well done and inedible. Third steak came out 20min later well done again. He eventually stopped returning his steak and ate it, but told our wonderful waitress Arielle that it was still well done, even if he asked for medium rare. She removed the steak and his 2 beer from our bill, and also brought him 2 salads while he waited. This is really unfortunate because the rest of us ate very well. We had the beef tartare, the mac and cheese and the chelsey burger which were all delicious. The beer menu is very nice and the service was top notch!! We will probably return, but the kitchen needs to learn how to cook a steak. We were asked to fill out a comment form to pass along to the manager.More

Date of visit: August 2019
Helpful?1  
10renel, Owner at Gainsbourg, responded to this reviewResponded August 10, 2019

Hello Chantal, I'm very sorry for this situation. My name is René, I'm the owner and will discuss with my kitchen team regarding this. Also, I'll investigate with our supplier to make sure the quality of the product is wonderful. I would love to discuss...More

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Questions & Answers
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Lucie R
May 16, 2019|
Answer
Response from Cuisine G |
We have many gluten free options, Our burgers and clubs can be made with gluten free bread, ceasar salad without croutons, our nacho chips and salsa are gluten free. The BBQ sauce on our chicken is also gluten free... More
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Frequently Asked Questions about Gainsbourg

Yes, Gainsbourg offers takeaway services.

Yes, Gainsbourg offers delivery services.

Gainsbourg is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 4
  • Atmosphere: 4