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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
Fast food, Canadian
Special Diets
Vegetarian Friendly
Meals
Lunch, Dinner, Breakfast
View all details
meals, features
Reviews (67)
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65 results
Traveller rating
39
13
1
6
6
Traveller type
Time of year
LanguageEnglish
Traveller rating
39
13
1
6
6
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Reviewed October 10, 2022 via mobile

i visited this location yesterday at around 8:00 pm and ordered 6 chicken buddy burgers and we felt like all the burger patties were expired. we had a 3 year old baby with us who was also supposed to eat that and start vomiting after...that. I had been working in a&w for few years and i know it really well when food is fresh or not. We felt nauseous even aftereating a bite of that. It was not only me even my family felt the same .had a really bad experience here.More

Date of visit: October 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed March 11, 2022

Just got off of work was in a rush so I proceeded to the drive through 4 pm March 11th Friday (not busy) to get my fav the double teen combo with small gravy. $17 plus (ouch)...got home in 3 mins. Was very disappointed to...find the burger sloppy made and had no lettuce, my fries were no bigger then 2 inches cold and old and to top it off the gravy was like water (gravy should be thicker) but it didn't matter anyways with tiny old cold fries...the root beer was fine. How hard could it actually be to make a combo properly and correct? For that price ...at least try a little harder. whom ever made that combo...go home, because you are wrecking A&W reputation for good quality food well made. Usually this place is awesome...what happened?More

Date of visit: March 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 14, 2021

Service perfect and friendly. Classic breakfast quick and perfect. Attention to details such as asking customers what condiments they would like. Coffee perfect..what a wonderfully well ran A&W. Ty for making my morning great. I love this place.

Date of visit: August 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed June 29, 2020

I came at drive thru today around 3pm and what I heard is someone yelling at their workers. I don't want to visit this place again where they treat their workers as a servant who are making food for us or serving it. If they...can't gave respect to the workers then how they will respect us.More

Date of visit: June 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed January 24, 2020

This is still our favorite A and W . I got a seniors card from them two years ago and get a great discount . Worth checking into ....

Date of visit: January 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 17, 2019

On my recent trip to Surrey I had lunch at the A&W Newton Village. The service and food was great, and to my surprise was offered a free re-fill of Root Beer. Keep up the great service A&W!

Date of visit: November 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 7, 2019 via mobile

Tha hamburgers are good but very simple for the price, with the same price you can buy some better, but to some fast is good

Date of visit: November 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed November 4, 2019

I love to stop at A&W for great cold root beer and very good burgers done just how i like them just Bun Meat & Onion.

Date of visit: October 2019
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Reviewed July 30, 2019

They didnt make pan cakes for us.. even though their breakfast is 24 hrs.. she said grill takes upto 30 min to heat up... and very next moment she was like upto 15 min.. they didnt know what they were saying.. they were just lazy...to make pancakesMore

Date of visit: July 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed May 18, 2019 via mobile

it s good , not super attactive to me, but i ll go like twice a month when i got nothing special to go.

Date of visit: May 2019
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Reviewed March 7, 2019

We have been there several times, even taking visitors from the U.S. The staff has always been super friendly, holding the door open if they are near, always smiling, bringing our food to our table and later asking if everything is ok. The restaurant is...kept clean. The food is good for a fast food place but also offers onion rings. The Beyond Meat burger was pretty good and I would order that again.More

Date of visit: January 2019
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Reviewed January 19, 2019

I often go through the drive thru at this location but not anymore! First of all, the food is always hit and miss. Some days it's fine and about half the time it tastes like something that you wouldn't feed to your dog. Another thing...is that this location should realize and accept that not everyone drinks root beer. Instead of asking what you'd like to drink they automatically assume that you want root beer! Unless that is your only offering then stop imposing your will and pushing damn root beer. Bad enough that they push turnovers/pies even when you tell them that you want nothing else. Finally, about 50 percent of the time they don't give you any napkins in the bag with your meal. So when you're eating on the run you better hope that you have some spare napkins in your car. I have spoken to employees and management several times about this and despite assurances to rectify the problem, they never do. If the owners of this location are that cheap that they are trying to cut corners on napkins, what else are they cutting corners on?! Is the beef in your burger really beef or roadkill? Avoid this lousy location and you won't waste your time.More

Date of visit: January 2019
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed December 13, 2018

There really isn't anything to say about A&W in general as I rank it at the very bottom of fast food franchises in Canada, but this one is just a bit worse than many of the others. The hygiene is truly lacking, the staff is...disinterested and apathetic, and the food is literally thrown into the bags. I won't be back.More

Date of visit: December 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed September 13, 2018 via mobile

This A&W branch I used to go because of their good and fast service, friendly staff and clean restaurant. They used to have someone to open the door for you when you walk-in. But my recent 2 visits have make me not to go there...anymore. 1st reason - no more friendly staff open door for you, 2nd reasons - Nobody cleaning the tables. I've sitting there for 20 mins and those garbage still sitting on the table (shown in the picture). On my recent 1st visit, the place look so dirty, it took so long for my food to be served and the staff are not friendly and a bit arrogant. My recent 2nd visit I ordered 4 chubby chicken burgers at drive thru. It took about 10 mins to get my burgers. The staff asked me to pull my car at the side and wait. While I was waiting I saw the parking lot reserved for A&W are empty and I don't understand why they took so long to get the food done (shown in the pictures). Terrible service! Drive thru service supposed to be quick service. What's the point of having drive thru if the customer need to wait for 10 mins for just 4 burgers? This branch and Strawberry Hill branch have same owner. I know because I am their loyal customer. The Strawberry Hill branch's staff told me when I asked why the restaurants interior look the same as the 72nd King George branch. Now I really dissapointed to the services. Next time I will not go to this branch anymore to have my lunch or dinner.More

Date of visit: September 2018
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 22, 2018 via mobile

Staff was kind, diligent and enthusiastic. We could tell that they cared about their jobs and the customers in the store. I have never been to a restaurant with such a warm environment. Thank you!

Date of visit: August 2018
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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A&W RESTAURANT, Surrey - 7330 King George Hwy, Newton - Updated 2022 Restaurant Reviews & Phone Number - Tripadvisor

Frequently Asked Questions about A&W Restaurant

Yes, A&W Restaurant offers takeaway services.

A&W Restaurant is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 4.5