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Carluccio's - Walton-On-Thames

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The Heart, Walton-On-Thames, England
+44 1932 246396
Website
Today
09:00 - 23:00
Open now
See all hours
Hours:
Sun 09:00 - 22:30
Mon - Sat 09:00 - 23:00
More Info
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188 Reviews from our TripAdvisor Community

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Showing 188: English reviews
London, United Kingdom
Level Contributor
159 reviews
76 restaurant reviews
common_n_restaurant_reviews_1bd8 76 helpful votes
Reviewed 1 week ago

I was pretty disappointed in my recent visit to Carluccios. There were two main issues, firstly, there was a 'salesperson' interrupting diners to tell them about a new MasterCard app, which we politely said we weren't interested but the lady seemed shocked and frustrated we weren't happy to let her interrupt our occasion to tell us about something! Secondly, the... More 

Helpful?
Thank sidesix
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi Sidesix, I am sorry to hear that on your recent visit our usual service standards were not met. We pride ourselves on delivering the best service and it is most upsetting to hear we have not met our usual standards on your visit. Regarding the 'sales person' I am truly sorry they interrupted your occasion. I have passed your... More 

Level Contributor
6 reviews
4 restaurant reviews
Reviewed 2 weeks ago via mobile

A wide variety of hot and cold dishes on their breakfast menu. Spoilt for choice. Breakfast arrived quickly and was excellent. All the staff are very friendly.

Helpful?
Thank Sonja S
France
Level Contributor
44 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
Reviewed 16 March 2017

My wife and I together with my mother in law visited Carluccio's in Walton on Thames again on the 3rd March. It was 1740 when we arrived and were made welcome. I chose from the Daylight menu, 2 course for £11.99, my first choice was the chicken liver pate with red onion marmalade. I then ordered Beef Ragu as my... More 

Helpful?
Thank AidGriff
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi AidGriff, I hope you are well. Thankyou for taking time to give us some feedback on your recent visit. I am so sorry that your first choice was not available, I have spoken to my kitchen and have been assured this will not be happening again. I too am sorry that the food quality was not up to our... More 

Downderry, United Kingdom
Level Contributor
91 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 53 helpful votes
Reviewed 13 March 2017

Perfectly adequate food but no more than that, chain Italian which is all feeling a bit saggy around the edges now. Arancini and Squid for starter were both rather overcooked and Arancini in particular very, very heavy with oil. Carbonara and Fettuce as mains were okay but not exciting, Carbonara not really hot enough and spaghetti undercooked and tough. Salad... More 

Helpful?
Thank Moonhills
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi Moonhills, I hope you are well. I am extremely sorry that the dishes you had with us were not up to our usual high standards. We as a company and as a branch of Carluccios pride ourselves on delivering excellent food each and every time. I would really appreciate if you could give me a call on 01932 246396... More 

NYC
Level Contributor
25 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 27 helpful votes
Reviewed 12 March 2017

We like coming here and we have for a few years. We have always loved to come when Rita is working. She is a Manager and always greets us with a smile. I believe she is from Italy. Rita and her wait staff is one of the reasons we love coming here. She is: positive, polite, and is always professional.... More 

Helpful?
Thank Marley256
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi Marley256, I hope you are well. I would very much like to discuss in more detail with you. If you can give me a call on 01932 246396 it would be greatly appreciated. Kind Regards James Hemy More 

Sunbury, United Kingdom
Level Contributor
11 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 8 March 2017

We have been here a number of times and have always had an extremely pleasant experience. The food is consistently good and the staff are always attentive and helpful. Lovely atmosphere and shop on site to buy some delicious goodies!

Helpful?
Thank Sheila K
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi Sheila, Its great to hear that you always enjoy visiting us here at Carluccios. All of the famiglia both front and back of house work exceptionally hard to make sure our guests have a great time and it is pleasing to hear we consistently achieve this. Hopefully next time you visit we will exceed your current expectations and receive... More 

Walton-On-Thames, United Kingdom
Level Contributor
22 reviews
7 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 13 February 2017

Carluccio's in Walton on Thames is one of those consistently enjoyable experiences. Good food and friendly staff. In fact doing this review reminds me that I need to go back!

Helpful?
Thank Restore_forests
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi Restore_forests, It was lovely to come in and read your kind words about our business here at Carluccios. Consistency is key to the on going success of our business and we as a familigia here at Walton love to hear from our guests that we achieve this. We really look forward to welcoming you back again soon. Warm Regards... More 

Shepperton
Level Contributor
60 reviews
31 restaurant reviews
common_n_restaurant_reviews_1bd8 43 helpful votes
Reviewed 13 February 2017

Always a very peasant experience at this restaurant. Friendly staff, good service and lovely food. I had the calamari followed by chicken saltimbocca both cooked to perfection. I do wish Carluccio's would bring Zuppe di Pesce back to the menu though; it was a divine dish. Happy to return here.

Helpful?
Thank Prophet9963
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi Prophet9963, Thankyou for taking time to review us and its great to hear we ticked all the boxes for a good experience with us. We all work tirelessly to ensure that our guests have a great experience with us and I will be sure to pass on your commments. I will also let head office know about you missing... More 

London, United Kingdom
Level Contributor
286 reviews
179 restaurant reviews
common_n_restaurant_reviews_1bd8 89 helpful votes
Reviewed 28 January 2017

Came on a Saturday lunchtime having reserved a table online and received a voucher for a mains for £1. Very busy, good atmosphere, groups of all ages. Very pleasant staff. We both had chicken liver pate with onion marmalade to start - absolutely delicious. Mains sea bass and beef cheeks which was a special. Husband enjoyed the sea bass but... More 

Helpful?
Thank Lesley A
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi Lesley, Thankyou for your kind words and we are most pleased that your journey was worthwhile. Next time you choose to make your journey we do hope that we can convert your 4 star review to a 5 star. Warm Regards James & The Team. More 

London, United Kingdom
Level Contributor
493 reviews
283 restaurant reviews
common_n_restaurant_reviews_1bd8 101 helpful votes
Reviewed 23 January 2017

the restaurant was busy on sunday at lunchtiime but still managed to get a table. service and food were both great - no complaints

Helpful?
Thank cgab2013
James H, General Manager at Carluccio's - Walton-On-Thames, responded to this review

Hi cgab2013, We are most pleased that despite being busy we were still able to accommodate you recently. Even more pleaseing is that despite being busy we managed to provide you with both the excellent food and service we pride ourselves on. I hope on your next visit we will give you reason to give us a 5 star review.... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
Italian, Gluten Free Options
Meals
Brunch, Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi, Outdoor Seating
Good for
Groups, Cheap Eats, Special Occasion Dining, Business meetings, Child-friendly, Kids
Open Hours
Sunday
09:00 - 22:30
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 23:00
Friday
09:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: The Heart, Walton-On-Thames, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Walton-On-Thames
  • Phone Number: +44 1932 246396

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Carluccio's - Walton-On-Thames and other visitors
1 question
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Questions? Get answers from Carluccio's - Walton-On-Thames staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?