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25 Northgate Street, Chester CH1 2HA, England
+44 1244 344068
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  • Excellent28%
  • Very good28%
  • Average22%
  • Poor12%
  • Terrible8%
Travellers talk about
“cakes” (18 reviews)
“bread” (12 reviews)
Closed Now
All hours
Cafe, British
$$ - $$$
25 Northgate Street, Chester CH1 2HA, England
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Reviews (157)
Traveller rating
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1 - 10 of 157 reviews

Reviewed 1 week ago

Just dropped in by chance looking for a quick snack and to be honest get out of the rain. Initial impressions were that this was a bakery with a few tables for coffee, looking a bit cramped and not a very welcoming place to sit...More

Thank John V
Reviewed 1 week ago

We called in on Chatwins for a snack/meal around midday and were frankly not satisfied with what we received. For more than £9.00 two of our party received toasted sandwiches which they were barely able to eat garnished with crisps which were anything but crisp....More

Thank Wil221
Chatwins, Owner at Chatwins, responded to this review

Thanks for the feedback. I am sorry that the lunch was a disappointment to you. We are a local family business with a 100 year history, and are passionate about the quality of our product (we wouldn't have been in business that long if we...More

Reviewed 4 weeks ago via mobile

Went in , ordered a sausage bap on brown, this is what I got. The only thing they managed to get right was to butter it 😂More

Thank BillTangerine
Chatwins, Owner at Chatwins, responded to this review

Unfortunately you picked up the wrong bag. A lady had ordered a soup with a roll and you picked her bag up by mistake. Once we had realised the error a staff member did go out of the shop to find you, but unfortunately it...More

Reviewed 16 April 2017

Visited here with my wife for a snack. We had coffees, and shared a turkey bap. The bap was acceptable - although the quantity of turkey depends very much on who makes it, Ours had very little meat in it - but we noted that...More

Thank David B
Chatwins, Owner at Chatwins, responded to this review

Thanks for the feedback. We do not employ temporary staff, but with it being Easter Sunday, we might not have had our regular staff in, so sorry if the service was not as good as you received last time.

Reviewed 12 April 2017 via mobile

My daughter and I used to love coming here for tea and cakes but now it's just a quick bite. We don't spend the time here anymore and that's a shame although I guess that's what management wants.i.e to make more money. To experience waitress...More

Thank westgate123
Chatwins, Owner at Chatwins, responded to this review

Thanks for visiting us again. As I mentioned in response to your last review, it was a difficult decision to do away with the waitress service, and I am sorry that you miss it.

Reviewed 3 April 2017

i go to chatwins at least once a week, the hogroast/ fresh meats they do is a filling and healthy choice, brown bap turkey straight of the joint cant go wrong

Thank Philip F
Chatwins, Owner at Chatwins, responded to this review

Pleased you enjoyed your hot roast carvery bap, thanks for the feedback and we shall look forward to seeing you next week.

Reviewed 28 March 2017 via mobile

If you're looking for somewhere different to the usual big chain cafes for your shopping pit stop, then this is a great option! Good selection of hot and cold food. The fresh doorstop toast is a guaranteed crowd pleaser!

Thank Jenny S
Chatwins, Owner at Chatwins, responded to this review

Great to hear you loved our doorstep, hard to beat with a little melted butter. Thanks for the review.

Reviewed 11 March 2017

I was waiting for the Roman tour and needed lunch. I got a jacket potato and it was filling. The staff was friendly and the atmosphere was a little better than the food.

Thank Michelle B
Chatwins, Owner at Chatwins, responded to this review

Thanks for the feedback. Glad you found the service friendly.

Reviewed 3 March 2017

I visit this cake shop about once a month, when my son visits me and we go for a walk around town. I can't faulty the food. The steak pies are to die for (not literally!). Apparently, they also do a mean vegetable slice for...More

1  Thank frankjones2015
Chatwins, Owner at Chatwins, responded to this review

Lovely to get such positive feedback. Pleased you enjoy our products, and thanks for taking the time to let us know.

Reviewed 25 February 2017

Was currently shopping and thought id pop in Chatwins. Its been recently updated so they was plenty of nice seating areas upstairs.A range of homemade cakes was on offer. My cup of tea was served in a pot, little bit of milk on the side....More

1  Thank Paul G
Chatwins, Owner at Chatwins, responded to this review

Pleased you like the changes. Thanks for letting us know.

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Questions & AnswersAsk a question
Do you still sell chocolate swiss rolls
17 November 2016|
Response from Chatwins | Property representative |
Hi Thanks for contacting us, always good to hear from our customers. Yes we still sell a Chocolate and also a Jam Swiss Roll, but not all shops stock it, but you can always order it in if they don't have it.
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$5 - US$10
Breakfast, Lunch, Brunch
Restaurant features
Takeout, Seating, Highchairs Available, Accepts Mastercard, Accepts Visa, Digital Payments, Waitstaff, Free Wifi
Good for
Kids, Child-friendly
Open Hours
09:00 - 17:00
08:00 - 18:00
08:00 - 18:00
08:00 - 18:00
08:00 - 18:00
08:00 - 18:00
08:00 - 18:00
Location and Contact Information
  • Address: 25 Northgate Street, Chester CH1 2HA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Cheshire  >  Chester
  • Phone Number: +44 1244 344068
  • E-mail
Estblished in 1913, this family Bakers have been serving the people of South Cheshire with award winning Bakery products for over 100 years.