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Key West

Bournemouth Pier, Bournemouth BH2 5AA, England
+44 1202 237902
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Overview
  • Excellent30%
  • Very good21%
  • Average17%
  • Poor14%
  • Terrible18%
Travellers talk about
“coffee cake” (3 reviews)
“caesar salad” (3 reviews)
“fish chips” (5 reviews)
Closed Now
All hours
CUISINES
British, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Bournemouth Pier, Bournemouth BH2 5AA, England
All Details
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Reviews (280)
Traveller rating
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1 - 10 of 273 reviews

Reviewed 2 days ago

I had paid the extortionate £1.20 to walk on the pier and visited Kew West for a coffee and cake. They were OK. What were remarkable were the views all around. You could see the beaches and I was fortunate to see some swimmers coming...More

Thank SergeLourie
Reviewed 3 days ago via mobile

We had lunch here on Sunday afternoon during a Hospital Radio event. Atmosphere was fantastic but this was down to the event organisers. Venue is nice for sitting outside when the sun is shining, great views. If you are coming here for a drink then...More

Thank marieHandDarren
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded yesterday

Hi Marie and Darren, Thank you for taking the time to review your experience at Key West. We are sorry to hear about your sickness. Symptoms of food poisoning usually begin within one to two days after eating contaminated food. Key West was busy on...More

Reviewed 3 days ago via mobile

We visited for lunch on holiday May 2016 and promised ourselves we would return ..... sooooo glad we did ...... the staff were lovely and lunch was just delicious ..... glad we weren't influenced by the previous reviews .... we will definitely be back ❤️❤️👏🏻👏🏻👏🏻

Thank Marie B
Reviewed 2 weeks ago via mobile

Great to sit out on the pier and have a drink, dessert etc in the sun etc, fun with the zip wire overhead , though the kids amusements are expensive on the end of the pier ,More

Thank Gareth T
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 2 days ago

Thank you for taking the time to review your experience at Key West! It is great to hear you enjoyed our fabulous location on the pier. The Children's Amusements on the end of the pier are owned by a different company. Thank you for your...More

Reviewed 2 weeks ago via mobile

On my first ever trip to bournemouth we decided that we would eat on the pier at this restaurant. Once we had decided on what to eat we tried to order the food but the waiter was so rude when taking the order that he...More

Thank Alan B
Reviewed 3 weeks ago via mobile

Good location near the end of the pier and next to the zip wire attraction! Good menu and nice fish and chips! Would recommend.

Thank JONandTRACY
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 2 days ago

Thank you for taking the time to review your experience at Key West! We are delighted you enjoyed your Fish & Chips on the pier, looking out over the bay. We hope to see you again soon :)

Reviewed 3 weeks ago via mobile

Foods ok for the kids, but the adult hot meals are horrific - especially for the price you pay!! Stay away from the 'spicy fish noodles' the muscles were so overcooked they were bright orange, the fish was dry, the prawns were so overdone it...More

1  Thank Rebecca H
Reviewed 3 weeks ago

Nasty food, literally i think some of the staff were either stubborn or blind, because i eat meat and i know sausages, so tell me how you can get a meat sausage which was a cumberland variety looking so green in the flesh it looked...More

1  Thank the_queen_b91
RockReef_Bournemouth, Manager at Key West, responded to this reviewResponded 3 weeks ago

Hi, thank you for taking the time to write a review. We are very sorry you were disappointed on your visit and have passed on your feedback and spoken to the management in Key West. All our sausages are made daily by an award winning...More

Reviewed 3 weeks ago via mobile

The staff are very rude and no very little English so can't really understand you when ordering!! One girl gave a customer dirty looks because she asked for ice in her drink! We also witnessed a massive mix up with food which resulted in the...More

Thank Gus1267
Reviewed 17 August 2017 via mobile

I visit Key West many times throughout the year while visiting family in Bournemouth. Today saw vast improvement..staff smiling,new uniform,a much cleaner environment. Coffee today served best it's ever been. Connor served today..loved his enthusiasm and overall presence,also able to give advice on upcoming air...More

1  Thank carolejm
RockReef_Bournemouth, Marketing at Key West, responded to this reviewResponded 4 weeks ago

Thank you Carole for such a lovely review, we are delighted that your last visit was excellent. We are making very large strides in Key west with our new menu, uniform and the training we have implemented. The Key West team will be very pleased...More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Brunch, After-hours, Drinks
Restaurant features
Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations
Good for
Groups, Special Occasion Dining, Child-friendly, Kids, View
Open Hours
Sunday
10:00 - 19:00
Monday
10:00 - 17:00
Tuesday
10:00 - 17:00
Wednesday
10:00 - 17:00
Thursday
10:00 - 17:00
Friday
10:00 - 17:00
Saturday
10:00 - 19:00
Location and Contact Information
  • Address: Bournemouth Pier, Bournemouth BH2 5AA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Dorset  >  Bournemouth
  • Phone Number: +44 1202 237902
  • E-mail
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