I've always loved Oscar and Bentley's because their menu is entirely gluten free. I also have other allergies and felt that it was a safe place for me to dine out. Whilst I've never had any problems here in the past and the staff have...been knowledgeable on additional allergies, however, this could not be said for my experience recently. I ordered my lunch, and then informed the waitress of my chili allergy, which she wrote down on her notepad. I can only assume that she just wrote 'chili' and nothing else down and so with a miscommunication between her and the kitchen chefs, my meal ended up covered in chili oil. Having tried the meal and realizing I had just consumed chili, I called the waitress over to confirm with the kitchen what was on my meal. She came back and said it was a hot chili oil. I looked at her to say I just told you I was allergic to chili and she wiped the plate away from me. I then had to sit as my colleague ate her lunch and I was left panicking and taking an antihistamine. There was no apology from the young waitress at all. If you are going to advertise as an establishment that caters for allergies, there needs to be serious training and communication to all staff and it be taken seriously. I would hate to think what would happen to people with more severe allergies/epi-pens. I was given a voucher as an apology from the floor manager but I feel unsafe and sad to return. Mistakes happen, yes, but when you are playing with someone's life it becomes more of an issue.More