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The Wallace

$$ - $$$
Neighbourhood:
Marylebone
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Hertford House Manchester Square, London W1U 3BN, England
+44 20 7563 9505
Website
Today
10:00 - 17:00
Closed now
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Hours:
Sun - Thu 10:00 - 17:00
Fri - Sat 10:00 - 21:30
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399 Reviews from our TripAdvisor Community

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Showing 370: English reviews
London Islington, United Kingdom
Level Contributor
7 reviews
6 restaurant reviews
3 of 5 bubbles Reviewed 2 days ago NEW

The food and drink are as extravagant as the bill that follows. The grand entrance, into this glass roofed restaurant is spectacular and so is the food you can indulge in. The shame is the overvalued prices mixed with the erratic service. A mixed experience.

Helpful?
Thank OnlyTheHurf
London, United Kingdom
Level Contributor
11 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed 4 days ago NEW

Overpriced food and poor service - slow and barely polite. In spite of the lovely location, not pleasant at all. The portions are tiny and the setting is beautiful but very noisy. Free wifi in theory but not working. Second time there and there won't be a third for me. With Baker Street and its many food options a short... More 

Helpful?
1 Thank e j
London, United Kingdom
1 review
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 4 days ago NEW

Beautiful setting. Should have been a wonderful experience but the service was absolutely terrible. We waited for 15 minutes and had to ask twice to get a coffee. It felt like the waiting staff were deliberately ignoring us. And the waitress we asked for the bill would not make eye contact. We went there for lunch but gave up and... More 

Helpful?
1 Thank csweeneyis
Level Contributor
147 reviews
52 restaurant reviews
common_n_restaurant_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 1 week ago

Very upmarket museum restaurant in a lovely setting at The Wallace Collection. The central atrium setting is delightful, decorated in gorgeous pastel pink and lovely trees to create an outdoor ambience. The tables are set reasonably far apart. Lovely menu, with beautifully prepared and displayed dishes. But the service is shambolic - a complete disconnect between the staff taking the... More 

Helpful?
1 Thank Nicholas H
Peyton B, Manager at The Wallace, responded to this review

Dear Nicholas - thank you for your review of The Wallace. We're so glad to hear you enjoyed the scenery and ambience of our restaurant, though please accept our apologies for the service! We are so sorry that you, and our other diners that day, experienced a bit of confusion on the part of our waiters/waitresses and can only put... More 

Level Contributor
7 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 week ago

A table was booked for 8 of us at 2 pm. We were early and able to take our seats but told the service would be slow until our booked time. We were given water but then left for the next 35minutes. Would have been good to have been offered another drink. When we asked for the menu the women... More 

Helpful?
Thank Peggy N
Brighton, United Kingdom
Level Contributor
7 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 1 week ago via mobile

We were a group of 4. Each of us opted for the set menu and chose the soup followed by the poussin. One of us had another main, mushrooms with polenta. Soup was Celeriac and Bramley apple. It was excellent and enjoyed by all of us. Roast poussin was less successful but a pleasant dish. The vegetables did not inspire.... More 

Helpful?
Thank Marcus403
Amsterdam, The Netherlands
Level Contributor
279 reviews
117 restaurant reviews
common_n_restaurant_reviews_1bd8 92 helpful votes
4 of 5 bubbles Reviewed 1 week ago

The only opportunity in the museum for a bite is this Peyton and Byrne run restaurant. It's a classy place and not cheap but the food is delicious and the staff is really good. So treat yourself and enjoy!

Helpful?
Thank Wub67
Esher, United Kingdom
Level Contributor
18 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 2 weeks ago via mobile

Service poor-food average for a venue like this-not cheap-why would you bother unless you are an art fanatic!

Helpful?
Thank Henryg2812
Tel Aviv, Israel
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 2 weeks ago

Great Restaurant for relaxation and ambiance Good Food and efficient service located at the Wallace collection house at Manchester Square enjoy both the culture event and good moments of dining out

Helpful?
Thank wsfld
London, United Kingdom
Level Contributor
41 reviews
22 restaurant reviews
common_n_restaurant_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago via mobile

Service - poor - 10 minutes for each drink to arrive when ordered (restaurant was only a quarter full) - couldn't get anyone's attention when it was time to get the bill Waitress - said there was no beer but didn't bother to check (there was 5 beers) - forgot our side order of broccoli Food - over priced and... More 

Helpful?
1 Thank Lord_Robin_Bishop
Peyton B, Manager at The Wallace, responded to this review

Dear Robin - I am so sorry to hear about your experience with us at The Wallace. What you have described above is not at all what we aim to deliver and, I can assure you that, that your comments are being taken very seriously. A meeting has been called to discuss service, with the aim to put further training... More 

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Restaurant Details

Rating summary
  • Food
    3.5 of 5 bubbles
    Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    4 of 5 bubbles
Cuisine
French, European, British, Gluten Free Options, Vegetarian Friendly
Meals
Lunch, Brunch, Breakfast, Dinner
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Serves Alcohol, Wheelchair Accessible
Good for
Child-friendly, Special Occasion Dining, Business meetings, Groups
Open Hours
Sunday
10:00 - 17:00
Monday
10:00 - 17:00
Tuesday
10:00 - 17:00
Wednesday
10:00 - 17:00
Thursday
10:00 - 17:00
Friday
10:00 - 21:30
Saturday
10:00 - 21:30
Location and Contact Information
  • Address: Hertford House Manchester Square, London W1U 3BN, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Marylebone
  • Neighbourhood: Marylebone
  • Phone Number: +44 20 7563 9505
Description
Flooded with natural light, dotted with trees and sculptures, The Wallace restaurant offers al fresco dining indoors. Dine under the stars on our sumptuous evening menu, offering the very best in modern-French cuisine and made from the finest British produce. Enjoy an Afternoon Tea of delicate finger sandwiches, homemade scones, Cornish clotted cream, Peyton & Byrne preserves and a delicious medley of cakes. Located at the heart of the esteemed Wallace Collection, this restaurant is a perfect, pink oasis away from London's hustle and bustle.

Questions & Answers

Questions? Get answers from The Wallace staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?

Staying in Marylebone

Neighbourhood Profile
Marylebone
Marylebone offers what so many London neighbourhoods cannot: a village feel coupled with urban convenience. Much of its success rests in its location. Wedged between the northeastern corner of Hyde Park and the southern end of Regent's Park and with a number of Tube stations within easy reach, Marylebone is as pedestrian friendly as Central London gets. The bustling shopping mecca of Oxford Street separates it from Soho and Mayfair, exclusive Regent Street marks its border with Fitzrovia, and cosmopolitan Edgware Road serves as its western edge. Within this enviably situated quarter are an array of outstanding restaurants (from Michelin darlings to down and dirty cheeseburgers), an impressive assortment of independently owned shops, and some of the city's quietest and most pleasant nooks, crannies and cobbled lanes.
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