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The Palm Court

Piccadilly | The Park Lane Hotel, London W1J 7BX, England
+44 20 7290 7328
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  • Excellent48%
  • Very good30%
  • Average11%
  • Poor9%
  • Terrible2%
Travellers talk about
“scones” (45 reviews)
“coq au vin” (2 reviews)
Open Now
All hours
British, Gluten Free Options, Vegetarian Friendly
Piccadilly | The Park Lane Hotel, London W1J 7BX, England
All Details
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Reviews (168)
Traveller rating
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1 - 10 of 156 reviews

Reviewed 6 days ago

What an amazing experience, style and elegance abound in this art deco style room. The waiters were just so attentive, the sandwiches tasted so fresh, what an array of scones, pastries, jams and of course clotted cream. A beautiful pianist was playing in the background,...More

Thank Terry C
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 3 days ago

Dear Terry C, Thank you very much for taking time and sharing an amazing feedback. Your detailed comments are greatly received and we are really glad that you loved the food and hospitality. I will ensure that your feedback is shared with all our associates....More

Reviewed 6 days ago

We were given a gift experience voucher and chose the Sheraton Hotel to enhance our experience of Afternoon Teas. After experiencing several London high end hotels, we were looking forward to this. The restaurant was not anything exciting and the service was minimal. We gave...More

Thank Sammylou189
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 3 days ago

Dear Sammylou189, Thank you for being an active participant on TripAdvisor. We truly regret that your afternoon tea experience fell short of expectations. This is not a common occurrence at our bar/lounge, and we will be sure to share your comments with the staff, as...More

Reviewed 6 days ago

This was a gift for both my wife and myself celebrating our 60th birthday. The staff and service brings back what style and elegance must have been like at the turn of the 20th centuryMore

Thank peterwV6946NP
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 3 days ago

Dear peterwV6946NP, Thank you for writing your review on TripAdvisor. It was a pleasure to have you as our guests at the Palm Court and it is truly rewarding to know that you very much enjoyed your dining experience with us particularly with the service...More

Reviewed 2 weeks ago

The Palm Court is NICE...when PROPERLY Staffed. My 2 female cousins and I were here for a late Tuesday afternoon glass of wine, prior to attending the play "Wicked". One cousin timed it...it was 19 minutes before a Waiter came by. And then 14 minutes...More

Thank QualityTlvr
Anthony B, Management Team at The Palm Court, responded to this reviewResponded 3 days ago

Dear Guest, We thank you for visiting The palm Court and for posting your feedback about your recent afternoon tea experience. Please accept my sincere apologies that we could not meet your expectations and it is disappointing to note that you did not receive the...More

Reviewed 4 weeks ago

We visited last week for afternoon tea - the venue is OK but nothing special. Staff were pretty attentive and there was a good selection of teas. The sandwich selection was OK but pretty bland. The scones were very nice and we both thought the...More

Thank Wadgie
Anthony B, The Palm Court at The Palm Court, responded to this reviewResponded 4 weeks ago

Dear Wadgie, Thank you for writing your review on TripAdvisor following your recent visit at The Palm Court. Whilst it was a pleasure to have you as our guests, we are sorry to hear that you were not completely satisfied with your experience and would...More

Reviewed 19 September 2017 via mobile

I stayed at the Sheraton for 3 nights. I visited the Palms Court every evening after dinner and had a wonderful time each night. Service and staff were great. Attentive, very informative and just over all friendly and professional. Everyone I encountered from the bar...More

Thank spingal
Reviewed 6 September 2017

Well ... this is England right? Don't visitors come here to experience English hospitality, customs, service, food etc??? Food and menu here were pricey but fair in quality. We were waiting for an event at the hotel so sat for tea in the palm court...More

1  Thank mskini
Reviewed 16 August 2017

as posted really good value, excellent service and a great exoperinec for our mother's 81 st birthday treat. go for the traditional tea, there is plenty and nmore if you want it, a glass of chanpagne and specialty teas.

Thank madhatterWales
Reviewed 3 July 2017 via mobile

Spent an afternoon Tea with my wife . Great Selection of Tea very impressive. Cakes ok. Sandwiches nice especially the Chicken and the Egg mayonnaise. Pleasant service.

Thank Alex D
Reviewed 12 June 2017 via mobile

The food was delicious and nothing was too much trouble for our lovely waiter Mahmut. We even had extra food. He also did a really good surprise birthday treat for my friend 😃

Thank Sharon P
Set beside some of London's best parks and home to
world-class galleries, luxurious hotels, and famed
thoroughfares, the ultra upscale Mayfair is one of
London's most exclusive haunts. Here the shopping is
haute, the dining is exquisite, and the nightlife is
vibrant. A casual stroll through the area’s chic
streets will reveal that Michelin stars and
chauffeured cars are practically the norm here. Even
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner, Drinks
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol, Full Bar, Free Wifi, Wheelchair Accessible
Good for
Special Occasion Dining, Business meetings, Romantic
Open Hours
9:00 AM - 12:00 AM
9:00 AM - 12:00 AM
9:00 AM - 12:00 AM
9:00 AM - 12:00 AM
9:00 AM - 12:00 AM
9:00 AM - 12:00 AM
9:00 AM - 12:00 AM
Location and Contact Information
  • Address: Piccadilly | The Park Lane Hotel, London W1J 7BX, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London>  > Mayfair
  • Neighbourhood: Mayfair
  • Phone Number: +44 20 7290 7328
  • E-mail
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