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Busaba Eathai

Westfield Shepherd's Bush | Southern Terrace, London W12 7GA, England
+44 20 3249 1919
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Neighbourhoods
Neighbourhoods
Overview
  • Excellent41%
  • Very good29%
  • Average14%
  • Poor9%
  • Terrible7%
Travellers talk about
“calamari” (35 reviews)
“thai food” (26 reviews)
“coconut rice” (11 reviews)
Closed Now
All hours
CUISINES
Asian, Thai, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Westfield Shepherd's Bush | Southern Terrace, London W12 7GA, England
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Reviews (336)
Traveller rating
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1 - 10 of 336 reviews

Reviewed yesterday via mobile

One evening sat in the restaurant and had some service which started well then immediately disappeared me standing up to napkin folding waiters to have to ask for the bill. Chicken liver starter was succulent spicy and tasty which worked well and unlike other dishes...More

Thank Sensiblevisits
Reviewed yesterday via mobile

It was the first time we tried out Thai food and we were absolutely amazed. The restaurant located opposite with Waitrose, looking warm and summery among all the other restaurants with the modern vibes. We've never been to Thailand before but the experience here at...More

Thank Van Anh T
Reviewed 5 days ago

I hadn't been to Busaba for some time but never had a bad experience. So when I was at Westfields with my daughter recently Busaba seemed the best choice of all the other chain restaurants there. We felt instantly very welcomed by our waiter Victor...More

Thank Cordula W
Reviewed 5 days ago via mobile

This is Thai with a twist, it's not authentic and more westernised. The food is good, but the service is very slow and not attentive. This the biggest let down. As chains go it is ok and the choice of food is ok. The pad...More

Thank travelexpert68
Reviewed 1 week ago via mobile

Waited 25mins for my main course during a empty lunchtime. Not so express lunch, the service wasn't great the waiter should have really have acknowledged the wait but no care in the world. However the manager said something 20mins later. Definitely won't be back, will...More

Thank gr7981
Michal P, General Manager at Busaba Eathai, responded to this reviewResponded 6 days ago

Hi Gr7981, I am sorry to hear your feedback regarding your disappointing visit to Busaba Shepherd’s Bush. All feedback received both good and bad, is always given careful consideration and discussed as a team. At Busaba, We aim to deliver our food at its optimum...More

Reviewed 1 week ago

Few days ago I came to Busaba for first time and I was very impressed. Service by Jordi was very helpful to choose the best dishes. We got jasmine beef ribs for myself and for my girlfriend was the isaan stile chicken breast. We will...More

Thank Mario G
Michal P, General Manager at Busaba Eathai, responded to this reviewResponded 6 days ago

Hi Mario, Thanks for your positive review. I have passed to the team and it is valuable for us. At Busaba Eathai, we ensure that food and service standard are always high and meet our customers' expectation. We look forward to welcoming you again. Regards...More

Reviewed 1 week ago via mobile

The food was so delicious and the staff is extremely friendly and helpful especially a manager Said was very attentive and looking after all the guest. I really enjoyed my grilled duck .

Thank sylwiarsk
Reviewed 1 week ago via mobile

We visited Busaba this weds, the menu was changed. The manager recommended us the grilled dishes, Lamp and salmon. The choices were excellent and we enjoyed it very much. Of course we never missed the calamari. Staffs were friendly and helpful. They all looked professional...More

Thank Patrice B
Debora R, General Manager at Busaba Eathai, responded to this reviewResponded 1 week ago

Hi Patrice, Thanks for your positive review. I have passed to the team and it is valuable for us. At Busaba Eathai, we ensure that food and service standard are always high and meet our customers' expectation. We look forward to welcoming you again. Regards...More

Reviewed 2 weeks ago via mobile

Had a really nice time in the restaurant plus all the staff are really nice. My old dish was gone but the manager Said offered me some new recipes! They were great especially the Freshprawns Water and the Jasmin Beef Rib! Our waiter was Jordi...More

Thank Joyce H
Debora R, General Manager at Busaba Eathai, responded to this reviewResponded 1 week ago

HI Joyce, Thanks for your great feedback. We have shared the review with the team to encourage the team to deliver the best service and great food as always. We look forward to welcoming you again. Regards Michal

Reviewed 2 weeks ago via mobile

The Thai food here is delicious but I'd prefer it if was more spicy and the portions were bigger. It's better to come here during the non peak times like late afternoon when it's quiet then it's really relaxed and you can chill, otherwise it...More

Thank chanshuikay
Nearby
Nearby Restaurants
Bill's Westfield
347 reviews
.18 km away
Gourmet Burger Kitchen
674 reviews
.01 km away
The Meat Co
682 reviews
.01 km away
Ping Pong Shepherds Bush
156 reviews
.03 km away
Nearby Attractions
Westfield London
1,420 reviews
.21 km away
Loftus Road Stadium
110 reviews
.99 km away
BBC Television Centre
102 reviews
.71 km away
Bush Theatre
34 reviews
.49 km away
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$13 - US$25
Meals
Brunch, Lunch, Dinner
Restaurant features
Delivery, Takeout, Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Free Wifi
Good for
Child-friendly, Special Occasion Dining, Groups, Kids
Open Hours
Sunday
12:00 - 22:00
Monday
12:00 - 23:00
Tuesday
12:00 - 23:00
Wednesday
12:00 - 23:00
Thursday
12:00 - 23:00
Friday
12:00 - 23:30
Saturday
12:00 - 23:30
Location and Contact Information
  • Address: Westfield Shepherd's Bush | Southern Terrace, London W12 7GA, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 3249 1919
  • E-mail
Description
Located in Europe's second largest shopping mall, Busaba Westfield London offers shoppers some peaceful respite from the retail buzz.
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