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Ratings and reviews

#4,898 of 17,311 Restaurants in London
RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
British, Italian, European
Meals
Breakfast, Dinner, After-hours, Drinks
FEATURES
Seating, Reservations, Valet Parking, Serves Alcohol, Full Bar, Table Service
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features, about
Reviews (111)
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Traveller rating
54
16
14
10
3
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LanguageEnglish
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Traveller rating
54
16
14
10
3
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Reviewed February 11, 2019

Having arrived for tea around 3:30pm I was shocked to see how untrained and unprofessional staff were. After being told the place was full (despite having a number of seats/tables empty) I was told to wait by reception for a free table. When I pointed...out to the hostess that there were no seats in the reception area, she just shrugged her shoulder and blatantly said: there's nothing I can do... After standing by reception for about 15 minutes I managed to get a seat and kept an eye on any potential tables in the Lounge becoming available. After an agonizing 30 minutes wait I noticed one couple leaving. The hostess did not come to me nor indicated that a table was free. After being ignored completely by all the waitresses/waiter and hostesses/hosts I marched into the direction of the Lounge and asked if I could take the table which was vacant. They all seem confused and unapologetic and after a couple of minutes one of them said: that table is reserved Sir. I would need to wait longer. When I pointed out that there were other tables which were apparently free - all of which with the reserved sign on and none of which were ever taken by anyone - I was told to take the table by the window. It was another 15 minutes after seating until I had to ask for the Menu - no one could be bothered to bring one to my table and all the staff - most of them looking very young and inexperienced - were more worried about laughing/talking amongst themselves and were too busy to look after customers. I was then joined by my guest, we asked for coffees and cakes, which took an eternity to arrive. The air con seemed off by the windows and the area was freezing. Service was appalling and staff appeared not to be bothered with our presence. Overpriced and poor service. I have travelled the world and my guest happened to be a Saudi Prince, who was horrified at how poor the whole experience was. It is a shame that poorly trained staff are bringing down the Bulgari brand. Never again.More

Date of visit: February 2019
Helpful?3  
BulgariHotelLondon, General Manager at The Lounge, responded to this reviewResponded February 12, 2019

Dear Cesare_Londra Thank you for taking the time to pass on your comments following your recent visit. I am very concerned to hear of your disappointing experience and I wish to extend my sincere apologies to you. It is rare that we receive such negative...More

Reviewed January 24, 2019

Been here twice for cakes and tea, and I have never been disappointed. Excellent service and exquisite cakes (they also serve special cakes and cookies during the Christmas season)! They also have their signature Caramel & Chocolate tea which is what keeps me coming back!...Definitely recommend this place & I will be back again :)More

Date of visit: December 2018
Helpful?1  
BulgariHotelLondon, General Manager at The Lounge, responded to this reviewResponded January 25, 2019

Dear jasmine210797 It was our pleasure to welcome you back to The Lounge at Bvlgari Hotel London. Thank you for taking the time to write a review. I am delighted to hear how much you enjoyed our patisserie, with cakes and pastries made daily in-house...More

Reviewed August 1, 2018 via mobile

First all the bar is fab cocktails are very nice, and the ambience is very relaxed and not too busy. I went with my mother and sister what we found is the staff lack the etiquette of to busy talking to one another rather than...serving incoming guests. I had to call over the waiter three times which shouldn’t have to be the case. Are they there to serve or here to socialise?More

Date of visit: August 2018
Helpful?
BulgariHotelLondon, General Manager at The Lounge, responded to this reviewResponded August 2, 2018

Dear alanajemma Thank you for your review following your recent visit. I do appreciate your positive points made, however I am extremely sorry to hear how your time with us was marred. We pride ourselves on our warm and attentive service and I very much...More

Reviewed June 30, 2018 via mobile

On Thursday 28th June myself and three friends visited the bulgari hotel for afternoon tea. Along with us was our 4 babies all between 6 and 7 months. As mothers to young babies we were extremely nervous about taking the babies with us to such...an exclusive hotel. We should not have worried as from the second we walked in Jonas and his team could not have done enough. Not only did he welcome us in he made us feel at ease and did everything he could to help 4 tired mums relax and enjoy our friends 40th birthday celebration. The food was amazing and you get seconds on everything; what is there not to love about this place! I cannot thank Jonas enough for how relaxed he made us and the babies feel. Jonas is a credit and asset to the hotel. Thank you for such a fabulous afternoon we will be back soon.More

Date of visit: June 2018
Helpful?
BulgariHotelLondon, General Manager at The Lounge, responded to this reviewResponded July 2, 2018

Dear Aja H It was our pleasure to welcome you for Afternoon Tea at the Bulgari Hotel, London and thank you for taking the time to write a review. I am very pleased to hear that you all enjoyed your special celebration and thank you...More

Reviewed March 16, 2018

This hotel bar is the perfect place to start a decadent night out. Opulence at its finest, my friends and I visited this bar for a couple of cocktails before we headed out for a night on the town. It costs a pretty penny but...then again, you don't expect any less from a brand of this calibre and it is totally worth the splurge for a special occasion. The atmosphere is lovely and service fantastic.More

Date of visit: September 2017
Helpful?
Reviewed February 6, 2018

This bar comes alive after 8 pm. The cocktails are good, the music is not too loud, the staff is polite and attentive, the food is ok. Stop for a drink if stay in the hotel.

Date of visit: November 2017
Helpful?
Reviewed December 15, 2017 via mobile

Afternoon tea , I made a reservation but we were clearly unexpected as table not set up , sent to wrong area , finally got table and didn’t have order taken for 20 minutes so no food or tea for 45 minutes .

Date of visit: December 2017
Helpful?
Reviewed August 12, 2017

I have been there a couple of times and it never disappoints. Lovely atmosphere, good drinks and great staff. Service was fantastic and, overall, not as expensive as it looks. Definitely going back.

Date of visit: August 2017
Helpful?
Reviewed July 25, 2017 via mobile

I absolutely loved our recent visit at the bar. Great atmosphere and good cocktails.Special thank you to Antonio Tomas Maria and Vincenzo for you tremendous service. We will definitely be back

Date of visit: July 2017
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Reviewed July 5, 2017

After arriving in the Hotel in the Evening, we decided on having dinner in the Bar. Very good food and even better drinks. Service was really friendly and professional.

Date of visit: July 2017
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Frequently Asked Questions about The Lounge

The Lounge is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4.5
  • Value: 3.5
  • Atmosphere: 4.5