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Freemasons Arms

#15,215 of 18,270 Restaurants in London}
$$ - $$$, British,
32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
+44 20 7433 6811
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Neighbourhoods
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Overview
  • Excellent17%
  • Very good21%
  • Average17%
  • Poor17%
  • Terrible28%
4 weeks ago
“A mixed bag ... ”
4 weeks ago
“Nice pub”
Open Now
12:00 - 22:30All hours
CUISINES
Bar, British, Pub, Grill, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
All Details
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Reviews (402)
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1 - 10 of 381 reviews

Reviewed 6 days ago

We had pre booked a table for Sunday lunch. Restaurant was 50% full. It still us 1hr 45minutes to order, wait (a very long time ) and eat just a main course for 4 people. By this time we had lost the will to live...More

Thank BradBobbley
Reviewed 2 weeks ago

My friends and I came here for lunch on Saturday 12th August - we had no trouble securing a table in the conservatory as they were not busy. My friend ordered her steak medium/well but after waiting over 40 minutes it was served medium/rare and...More

Thank Claire M
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 1 week ago

Hi Claire, I'm very sorry to hear about your visit. I have passed your comments to the head chef and the waiting staff to ensure experiences like this do not happen again. If you would like to discuss this matter further please call 020 7433...More

Reviewed 2 weeks ago

I came here for the first time after hearing about it through some friends and was pleasantly surprised. The pub as a whole was very nice, and the beer garden was a great place to have some drinks in the sun. The staff were very...More

Thank Micky D
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 1 week ago

Hi mickey, Thank you very much for taking the time to leave a review. I will be passing your kind comments to billy and the rest of the team. Hopefully you will join us for food as well next time! Kind regards Vikki

Reviewed 2 weeks ago

I have read the recent bad reviews which are obviously from some malicious people who get a kick out of writing bad reviews which are completely unfounded & it's made me cross. I have been going to The Freemasons for years on & off &...More

Thank Ann M
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 1 week ago

Hi Ann, Thank you so much for taking the time to write this lovely review. I'm glad you enjoy your visits to us and we look forward to welcoming you back soon! Kind regards, Vikki

Reviewed 3 weeks ago

I have never seen stuff who hated there job as much as I've seen in this pub need to be more happy about serving the costumers, service charge should be optional , not added to the bill without the knowledge of the costumers main curse...More

Thank Haron D
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 1 week ago

Hi harond I'm so sorry to hear you recent visit to us was disappointing. I assure you this is not to our normal standards. If you would like to discuss this matter further please call 020 7433 6811 and ask to speak to the duty...More

Reviewed 3 weeks ago

After a pleasant afternoon on the Heath we wanted some food and a drink. The beer garden here was the deciding factor. Unfortunately there didn't seem to be enough staff on as all of the tables outside had empty glasses and plates on. We ordered...More

Thank guiritraveller
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 3 weeks ago

Hi, I am very sorry to hear that your bank holiday visit was disappointing. I will be passing on your comments about the BBQ meals you had to the head chef so that we can improve on this going forward. We do hope that you...More

Reviewed 4 weeks ago via mobile

Having walked out twice in the last 2 days, as the bar staff can only be described as incompetent!! Staff are rude inattentive and clearly don't want to be there. As a local we are spoilt for choice in Hampstead when it comes to pubs...More

Thank Lucia51
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 3 weeks ago

Hi, I'm very sorry to hear that on this occasion your visit was not up to your expectations or our own standards. I would be interested to discuss your experience further, please do call me on the number below at your earliest convenience. Once again...More

Reviewed 4 weeks ago via mobile

For a local pub in Hamstead, the Freemasons Arms is in a great location and has lovely decor. Shame that on this visit it was a bit of a mixed bag. Mains were very good but pudding a bit of a disappointment, as were the...More

Thank David F
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 3 weeks ago

Hi David, Thank you for taking the time to leave us a review. I'm sorry to hear that your drinks did not arrive in the correct glasses, we will order some more martini glasses to ensure that every guest receives their drink in the correct...More

Reviewed 4 weeks ago

Hadn't been to this pub for years, so it was nice to see it has had a good refurbishment since I was last there. Really nice pub, and great outside area, but wouldn't want to sit in the basement seating area which is next to...More

Thank sueczupich
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 3 weeks ago

Hi, Thank you for taking the time to leave us feedback. I'm glad to hear that you enjoyed the pub and garden. I will pass on your comments about the vegetarian tart to our head chef. We do hope to welcome you back in the...More

Reviewed 20 August 2017 via mobile

Good service friendly staff and lovely food. Really enjoyed Sunday lunch here after a walk around the Heath and can highly recommend!!More

Thank canberralover69
Manager_Freemasons, Manager at Freemasons Arms, responded to this reviewResponded 5 weeks ago

Hi, Thank you very much for your lovely review. I am very happy you enjoyed the food and the service. We strive to always give friendly service and we are glad you received this! We can't wait to welcome you back in the near future....More

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$11 - US$24
Cuisine
Meals
Lunch, Brunch, After-hours
Restaurant features
Free Wifi, Reservations, Outdoor Seating, Buffet, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts American Express, Accepts Mastercard, Accepts Visa, Digital Payments, Cash Only
Good for
Bar Scene, Kids, Child-friendly, Groups
Open Hours
Sunday
12:00 - 22:30
Monday
11:00 - 23:00
Tuesday
11:00 - 23:00
Wednesday
11:00 - 23:00
Thursday
11:00 - 23:00
Friday
11:00 - 23:00
Saturday
11:00 - 23:00
Location and Contact Information
  • Address: 32 Downshire Hill | Hampstead Heath, London NW3 1NT, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  London
  • Phone Number: +44 20 7433 6811
Description
Set in the wonderful location of Hampstead, The Freemasons Arms is a unique country pub and restaurant that blends rural charm with modern flair. We invite you to dine out in stylish yet welcoming surroundings and sample our seasonal menus, perfectly complimented by an array of cask conditioned ales and fine wines
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