Bigmoose Coffee

Bigmoose Coffee

Someone from this business manages this listing.
Learn More
+44 7542 850251+ Add website
Hours
Sun
10:00 a.m. - 3:30 p.m.
Mon
9:30 a.m. - 4:30 p.m.
Tue
9:30 a.m. - 4:30 p.m.
Wed
9:30 a.m. - 4:30 p.m.
Thu
9:30 a.m. - 4:30 p.m.
Fri
9:30 a.m. - 4:30 p.m.
Sat
9:30 a.m. - 4:30 p.m.
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
5.0
5.0 of 5 bubbles
Travellers' Choice 2023

RATINGS
Food
4.9 of 5 bubbles
Service
4.9 of 5 bubbles
Value
4.9 of 5 bubbles
Atmosphere
5.0 of 5 bubbles
Details
Someone from this business manages this listing.
Learn More
PRICE RANGE
$4.00 – $14.00
CUISINES
Cafe, British, Welsh
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
meals, features
Does this restaurant offer highchairs for toddlers?
About
Our Coffee Shop Is In The Centre Of Cardiff, And Runs Like A Normal Coffee Shop Selling Epic Coffee And Scrummy Food And Cake, But The Profits From Bigmoose Coffee Co. Are Used To Help Homeless And Other Disadvantaged People Get Back Into Work And Society. We Have No Microwave, And Source Our Food As Ethically As Possible, As Well As Brewing Our Own Bigmoose Pale Ale, Which Tastes Lush, As Do Our World Famous Espresso Martinis. We Also Do Events And Parties, So Come And Have A Look At Our Space, We've Been Told It's Rather Unique, And Finally We Have Recently Won 'loo Of The Year' Which We Are Very Proud Of, So Come And Check Us Out For A Great Independent Coffee Experience.
PRICE RANGE
$4.00 – $14.00
CUISINES
Cafe, British, Welsh
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Breakfast, Lunch, Brunch, Drinks
FEATURES
Takeout, Reservations, Seating, Highchairs Available, Wheelchair Accessible, Table Service

Reviews

5.0
5.0 of 5 bubbles518 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Bigmoose Coffee has become a popular destination for its mouthwatering food and ethically sourced coffee, earning high marks for both from numerous patrons. While some guests have mentioned that prices aren't always clear upfront, the value is widely celebrated, especially given the restaurant's commendable mission. The food selection, including gluten-free and vegan options, is often singled out for praise, with the brunch offerings receiving particular acclaim. Visitors are consistently charmed by the inviting atmosphere and innovative concept, while the service garners appreciation for its warmth and attentiveness, with staff members going above and beyond to meet dietary and special requests.
Food
Delicious
Atmosphere
Welcoming
Service
Welcoming
Value
Reasonable

Was this helpful?
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5.0
5.0 of 5 bubbles518 reviews
Excellent
497
Very good
11
Average
5
Poor
0
Terrible
5
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

steve m
Caerphilly123 contributions
5.0 of 5 bubbles
Jan 2020 family
Our normal coffee shop was shut for a makeover and whilst in the Lush store the of the girls recommend this place. And it's Fab had the sourdough toast and jam and massive slice of butter and large dish of jam, loads of other people were popping in. So will definitely be back
Written January 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
hey steve, thank you for giving us a chance, really glad you enjoyed your visit :) hopefully see you again! :)
Written February 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Ant Donoghue
4 contributions
5.0 of 5 bubbles
Nov 2019 family
Mid September/ late September I visited Big Moose Coffee Co to have a cuppa and had heard it’s ethos. I’d started to think about throwing my girlfriend a surprise party for her 35th birthday in November. Suddenly as I looked around and interacted with the staff and the amazing food, I thought maybe this could be good. My girlfriend loves non for profit ventures and things like that. I managed to contact and arrange to meet Meg, the events manager. Not long after we met up and soon we were already arranging things for a Pride themed party. Meg was incredible like the nicest person. She listened and offered advice but also suggested cool ideas as I explained I have never thrown a party before. We said there would be like 25 people and she said there was a range of different food you could pick from and they could do a gin reception as my girlfriend loved Gin. They also offered to make cupcakes with pride frosting. I was so impressed and excited. Throughout the build up to the party I emailed quite a bit and visited the cafe and Meg and all the staff were beyond amazing. They made time for me and helped with any questions and always offered helpful suggestions. The night of the party came and the staff were all incredible especially Meg of course but also Eden who I think was helping at her first event. She was lovely and everyone helped in anyway they could with where to put decs and advice. The food was incredible we had pizza pasta bread salad amazing cheese and everyone said how delicious the food was and it was of restaurant standard. There was A great amount of food and it went down so well. The cupcakes were incredible and so delicious and superbly made, bake off would be impressed! The Gin reception was brilliant. It was just inside the door so as people arrived it was an icebreaker and for me (as a non gin drinker) it was so tasty and laid out perfectly. We had quizzes and karaoke and had a bit of fun. Everyone loved the idea of the cafe and how the party fitted to the theme and everyone raved about the cafe. I could go on for years raving about Meg and her staff and how fantastic they all are but do yourself a favour and go in for a cuppa (I recommend the cheese on toast!) and meet the team. If you have an event and want it to be personal and perfect and give something back - Big Moose is heaven for the soul.
Written January 9, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
hey ant, thank you so much for the super kind review. we are delighted you enjoyed your party and that meg and the team looked after you guys! hopefully see you again soon.
Written February 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Stephen Carr
Cardiff11 contributions
5.0 of 5 bubbles
Feb 2020 none
Slightly off the main street but absolutely worth seeking out, Bigmoose is a real treat...whether it’s just for a much needed cuppa, breakfast, lunch or if you’re organising a private party (as we did). The ambience is good, the food and drinks very good but what really makes Bigmoose stand out is the superb customer service. The staff are so friendly and helpful and I’ve never come across anywhere else that makes you feel as welcome and valued as a customer. It’s also fabulous that this is a genuine social enterprise that is doing good for the local community. Can’t thank them enough for the effort they put in to make my wife’s birthday party so special. Diolch yn fawr iawn
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you stephen, we really appreciate you taking the time to give us a review, see you again soon!!
Written February 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Caitlin
Cardiff2 contributions
5.0 of 5 bubbles
Sep 2020 couples
Even though I no longer live in South Wales, every time I come back I make sure I visit Big Moose - it’s probably my favourite coffee shop in the whole country, not just Cardiff! The staff are always so friendly, nothing is too much trouble for them (they’ll even let you mix and match food from the menu to make yourself an off menu special), the food is amazing, and the cake selection is as good as it gets in a coffee shop. I love the atmosphere, and the message of leaving the world better than we found it is something I wholeheartedly support. It’s a bit of a hidden gem, and definitely worth a visit if you’re in Cardiff!
Written October 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you for your lush review and for your support! hope to see you next time you're back in cardiff!
Written October 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

GingerSpice9898
7 contributions
4.0 of 5 bubbles
Oct 2020 family
I absolutely love coming to BigMoose. It’s such a safe space and the staff are so friendly and lovely, always with a smile of their face. I would like to make some notes for room for improvement that I noticed this time: Even though my gorgeous bagel tasted lovely and was presented really nice, I think it would have been great if they weren’t using paper plates constantly. I do like to eat on on ‘proper’ crockery as the experience is nicer, but also it’s important to not contribute extra waste to our planet, especially in current circumstances. I did notice that the avocado that was on my bagel was very over ripe and a little brown and unfortunately I did find the ‘stubby’ piece mixed in with it. Finally, I did order a smoothie which tasted rather bland and yoghurty. It may be a good idea to add in agave syrup or honey?? These are just things that I picked up on whilst I was there. No negative pants here, just feedback! :) I love BigMoose either way!!
Written October 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
Written September 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Perky
1 contribution
5.0 of 5 bubbles
Dec 2020 family
I chanced upon Bigmoose one day and now always make it my ‘pit stop’ when I’m in Cardiff. It is easy to miss even though it’s just off the main thoroughfare of Queen Street but it really is worth trying to find. All of the staff are incredibly friendly and welcoming, especially Meg, who does a great job of informing the customers about the philosophy of the business. Their work to help the community and the homeless, whilst considering their carbon footprint and impact on the environment is to be applauded. Apparently they are completely plastic free too which is a huge achievement. Aside from all that the main thing is that the tea comes in a big mug, the coffee is not bitter and I’m told it is ethically sourced and travels direct from the supplier to minimise its carbon footprint. I am a Coeliac and my daughter is a vegan and there is always plenty of choice on the menu for us both, including delicious cakes. The decor is quirky but cosy somehow, even though it has an industrial feel. If you decide to visit Bigmoose I urge you to use the loo - you will not be disappointed. I won’t spoil it for you, you just HAVE to see it for yourself!
Written December 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you for writing a review for us! We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers day or night! it makes us so happy to see that people are enjoying the atmosphere we create, we look to make everyone happy and comfortable!
Written September 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Leah Davies
2 contributions
5.0 of 5 bubbles
Oct 2020 friends
I have been coming to Bigmoose since they opened in 2018. It really is a special place. So much more than a coffee shop, they’ve created a community around the work they do to help homeless people and those with mental health issues. We had our 40th birthday party there and the food was incredible (no soggy sausage rolls buffet), we had tapas, a giant cheeseboard and they created our own personalised cocktail. They have also hosted some of my events and come up with so many great ideas and do whatever they can to make it a really special time. As for popping in for brunch, a snack or coffee and some of their amazing homemade cakes you will always be welcomed with a smile, a book or the happy newspaper to read. Definitely worth a visit.
Written October 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you leah! we loved hosting you and rich and hope to see you guys soon x
Written October 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sarah P
30 contributions
5.0 of 5 bubbles
Oct 2020 solo
When shopping in Cardiff’s hectic city centre Big Moose is ideally situated off the main shopping street. Big enough to not worry about your shopping bags taking out the surrounding tables and outside seating areas. The attention to detail from staff not only applies to the welcome you receive but also to the food and drinks available. My personal favourite are the doorsteps of toast served with a pot of butter and jam with a mug of tea. Also a perfect retreat to a sit and relax with their spectacular cakes and coffees. I have sampled most things and they have never left me disappointed ............ then there is the bathroom 😍 🌴 10/10, always.
Written October 6, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you for reviewing us sarah, really do appreciate it. hopefully see you soon!
Written October 7, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Laurie W
6 contributions
5.0 of 5 bubbles
Oct 2020 family
This is the loveliest coffee shop. The staff are so upbeat and friendly and have a really good menu and the money you spend goes towards helping the homeless and people struggling with mental health. They also have the nicest most calming toilet playing bird songs with an outdoorsy feel to it and lovely smelling handwash. Loads of vegan gluten free options etc.
Written October 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
haha what an amazing title!!! thanks so much laurie! really appreciate the 5*
Written October 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Kate C
1 contribution
5.0 of 5 bubbles
Oct 2019 none
Tucked away off Cardiff's Queen Street, hides the perfect party venue, the provider of the best bacon sarnies or somewhere you can pop in and escape for a quick cuppa and cake. Meg and team organised my birthday party in less than two weeks, and every guest commented on how fab the venue was and how lovely the team are. It's the perfect space to spend time with friends. And if you're a business looking for somewhere a bit different then go and check it out. This is a place that deserves to do well.
Written February 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
love this!!! thank you so so much for your kind words, we truly appreciate it, hopefully see you again soon!!
Written February 11, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Charlie R
2 contributions
5.0 of 5 bubbles
Sep 2020 solo
We have been regulars at big moose since it opened and we always take friends & family here when visiting or catching up! They're so friendly and helpful, the menu provides a really broad range but is also totally customisable as everything's made fresh so there's definitely something for everyone! I've also been for evening events and it's a fantastic space for that. I've been both solo and with friends & family and never fail to have a wonderful experience. Highly recommend to anyone and everyone!
Written October 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
so good to hear you have enjoyed your experience here at bigmoose, thank you for taking the time to write a review
Written September 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Catrin R
Cardiff12 contributions
5.0 of 5 bubbles
Oct 2020 friends
By far my favourite coffee shop / cafe. The food is delicious especially the Italian bagel or salad (tomato, mozzarella, pesto and Parma ham) and their amazing cakes and sweet treats baked fresh every day. You’ve got to try their brownies. But what makes the Big Moose experience so special is the warm welcome you get every time you visit and the kindness of the staff which is infectious. They do amazing things to help the homeless and those suffering with their mental health and their motto of “leaving the world better than we found it” is inspiring.
Written October 2, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thanks so much catrin! such kind words
Written October 6, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

A_Crich
Wiltshire266 contributions
5.0 of 5 bubbles
Aug 2021 family
Absolutely incredible! Arranged a surprise brunch here with my Mama for her 50th. I got in contact with the management about a month before and from the first email they where incredibly helpful. I sent personalised bunting ahead of time and it was hung beautifully, fresh strawberries where on our table upon arrival (as requested) and the food was extra yummy. You have to get a coffee just for the Moose on it! Staff where super helpful with dietary requirements and I honestly couldn’t have chosen a better restaurant for our special weekend in Cardiff. Will have to return soon with the whole family and friends ❤️ Thank you!
Written August 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you for taking the time to leave a review! so lovely to hear that you had a lovely time and enjoyed our food and drink! we can't wait to see you soon at the coffee shop :)
Written September 27, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Bethany C
London38 contributions
5.0 of 5 bubbles
Feb 2020 friends
This is my favourite cafe in Cardiff and they do the best cakes which they always change up so you get a diffent choice each time you go. I've have many brunches here and they are always so flexible and happy to add extra bits/ change up my food order as I request and it always tastes amazing. Staff are SO friendly and it just makes it such an individual lovely place to go. Would recommend anyone in Cardiff to support them 💛
Written December 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you so much for the great 5*!
Written July 19, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Craig P
2 contributions
5.0 of 5 bubbles
May 2022 none
We got in touch with Bigmoose for a client business lunch we hosted recently and their service and quality of food was exceptional. We could fine tune the menu to reflect what our clients wanted and the price was also very reasonable for the quality we received. The team at Bigmoose are doing a great job and we were happy we could support them for this event and get what we needed as a business at the same time.
Written May 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
chloesmith52
thank you so much, we really appreciate it :)
Written June 9, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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BIGMOOSE COFFEE, Cardiff - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

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