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Frankie and Benny's

$$ - $$$
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372a Newport Road, Cardiff, Wales
+44 29 2052 3480
Website
Today
09:00 - 22:30
Open now
See all hours
Hours:
Sun 09:00 - 22:30
Mon - Sat 09:00 - 23:00
More Info
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332 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
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Showing 331: English reviews
March, United Kingdom
Level Contributor
30 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 5 days ago NEW via mobile

Good quality food and drinks at a good price . Excellent service , very attentive and would return. Thanks

Helpful?
Thank CMJ1970
1 review
1 of 5 bubbles Reviewed 1 week ago via mobile

Went as a family, warned there would be 30 mins wait for food. An hour later starters arrived, 1 hour 10 mins later, my sons meal arrived. He finished his meal as my daughters meal arrived. No sign of our adult main courses after 1 hour 15. Staff unhelpful and unapologetic. Won't be returning, disappointed our family meal was ruined.

Helpful?
Thank Sara F
Cardiff, Wales, United Kingdom
Level Contributor
5 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 weeks ago via mobile

Food is expensive for what it is, had a mediocre burger that was overcooked and almost £14. The food was very slow to come even though the place was only half full at best. I do not recommend

Helpful?
Thank K8simmo
Level Contributor
20 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Great menu. Good selection on the childrens menu (not just something and chips). My children loved the pasta dishes and even my dairy free daughter had a choice of meals. Good family atmosphere, quick and attentive service.

Helpful?
Thank Terri W
United Kingdom
2 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 3 weeks ago

This establisment advertises unlimited hot drinks with breakfast... What it should say is we don't clean our mugs properly - I had lipstick marks all over mine! I sent this back straight away. Secondly we had more than one hot drink the waitress clearly was put out and made a snide remark about us having one too many hot drinks!... More 

Helpful?
1 Thank Z D
Aberdare, United Kingdom
Level Contributor
6 reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 4 weeks ago via mobile

Chose to visit Frankie&Benny's today and it was by far the worst decision. We got seated with a table, ordered drinks which then took over 20 mins to come. After not receiving our drinks after almost half an hour we also questioned whether we were able to give our order of food. Food then took an HOUR to come and... More 

Helpful?
1 Thank Aimee G
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 4 weeks ago via mobile

Currently sat in the restaurant, waited 20 minutes for our drinks order to be taken, then a further 20 minutes to put our food order in/ drinks brought to the table. Now this would be excusable if it was busy, but there are 20 people if not less currently sat here, and most diners are only having a drink. Our... More 

Helpful?
1 Thank Ameca J
Cardiff, United Kingdom
Level Contributor
110 reviews
56 restaurant reviews
common_n_restaurant_reviews_1bd8 67 helpful votes
1 of 5 bubbles Reviewed 21 January 2017

What is the problem with training servers to serve at table, and kitchen staff to cook the right orders within a sensible time frame. This place is the last on my list of go to but traffic jam meant eat there or not eat - wish I had chosen the last. It is never full, it always has enough staff... More 

Helpful?
1 Thank janey3108
Cardiff, United Kingdom
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 January 2017

Went with grandkids had a lovely meal served by friendly staff, and piping hot food. Would highly recommend for families especially if it's a birthday they make a fuss of you.

Helpful?
Thank Maryangelinecrofts
Level Contributor
45 reviews
36 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 10 January 2017 via mobile

Met with some friends for an early tea. Food was nice enough but a long wait for food.... about 45 minutes in a not so busy restaurant. I had ribs with herb potatoes which were yummy.

Helpful?
Thank Andrea E

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Restaurant Details

Rating summary
  • Food
    3 of 5 bubbles
    Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
    Atmosphere
    3 of 5 bubbles
Cuisine
Italian, American, Pizza, Diner
Meals
Breakfast, Lunch, Dinner, After-hours
Restaurant features
Reservations, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar
Good for
Child-friendly, Groups, Special Occasion Dining, Kids
Open Hours
Sunday
09:00 - 22:30
Monday
09:00 - 23:00
Tuesday
09:00 - 23:00
Wednesday
09:00 - 23:00
Thursday
09:00 - 23:00
Friday
09:00 - 23:00
Saturday
09:00 - 23:00
Location and Contact Information
  • Address: 372a Newport Road, Cardiff, Wales
  • Location: Europe  >  United Kingdom (UK)  >  Wales  >  Southern Wales  >  Cardiff
  • Phone Number: +44 29 2052 3480
Description
Part of a national chain.

Questions & Answers

Questions? Get answers from Frankie and Benny's staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?