We ordered our food early on new year's eve as we knew Lana would be busy.
When the driver arrived, as he took one of the bags of food out, the bag burst and the meals were ruined. This was a genuine mistake by the...driver.
He said he would be back with replacement meals asap.
After over an hour and half wait and several calls later, the food arrived.
The driver left the food in the porch and left so never requested payment. As I had complained about the poor service from this and my previous orders and requested a discount, we thought the restaurant were doing their best to keep us as a customer.
However, I then received a call at 22.40, looking for cc payment...which is ironic as they would not accept a cc payment when we first ordered the food and could only pay via cash or just eat.
I complained again about the poor service and informed them I would never return but Lana could care less.
None of my family will be getting food from Lana again.More