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The Cowdray Arms

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London Road | Balcombe, Crawley RH17 6QD, England
+44 1444 811280
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441 Reviews from our TripAdvisor Community

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Showing 439: English reviews
Level Contributor
13 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

System of outside shed to order is a bit confusing at first but I guess works well if you are a regular . Wait staff very helpful when you go to them ...Food was decent pub grub but at gastro pricing. The place seems to have an identity crisis , is it going upmarket and charging accordingly or doing staple... More 

Helpful?
Thank Chris S
West Sussex, United Kingdom
Level Contributor
106 reviews
84 restaurant reviews
common_n_restaurant_reviews_1bd8 54 helpful votes
Reviewed 2 weeks ago via mobile

My hunters chicken didn't have any BBQ sauce and was microwaved to an inch of it's life. It was so overcooked that the bacon was black. I wouldn't mind but it was not even hot! My husbands pie was so hard (also microwaved many times by the looks of it!) that it flew across the room when he tried to... More 

Helpful?
1 Thank Kelly N
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

I Kelly I'm so sorry you didn't have a good experience with us. I do hope you will let us redeem ourselves in the future. I would be grateful if you can call to discuss this further. Kind regards Georgina More 

Colchester, United Kingdom
Level Contributor
33 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
Reviewed 3 weeks ago via mobile

Called in whilst staying in the area. Service was quick, food mediocre. Chose a roast on the cheap Sunday evening and upgraded for a £1 to add on cauliflower cheese, £7.99. We were hungry so ate every scrap but the meat was thin and quite fatty. Gravy was stingy and we asked for more and there wasn't much of that!!... More 

Helpful?
Thank Tr1c1aE
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

HI Tricia I'm so sorry you were disappointed with your visit here I do hope you return so we can make it up to you. Georgina More 

London, United Kingdom
Level Contributor
57 reviews
45 restaurant reviews
common_n_restaurant_reviews_1bd8 65 helpful votes
Reviewed 3 weeks ago via mobile

Driven past here 5 days a week for last 6 years thought I'd give it a go. Nice setting,lovely waiting staff,good beer,reasonably priced. Food was the big let down of the visit, my chips were stone cold, the coleslaw somehow tasted & smelt of fish, how??? Burger was very nice. Wife's chips again were cold. Deserts were better although very... More 

Helpful?
Thank Keiron L
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

HI I am so very sorry you did not have a good experience with us. I will be speaking to my kitchen team about this. I do hope you visit again in the future so we can give you a much better experience. Kind regards Georgina More 

West sussex
Level Contributor
9 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
Reviewed 4 weeks ago

Been a few times recently and been very pleased. The menu is varied, great choices for smaller appetites or big kids aswell as a great children's menu, staff friendly and welcoming. The food we had was really nicely cooked and presented and didn't cost the earth. Exactly what we want and need locally. It's nothing grand but just honest, tasty... More 

Helpful?
Thank BluebellRoxs
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

HI there Thank you for your lovely review. We look forward to seeing you again soon Georgina More 

Level Contributor
52 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 36 helpful votes
Reviewed 4 weeks ago

Reading some of the good reviews about the food has made me wonder if we just happened to order the two worst things on the menu, but the impression it gave was a pretty disappointing one. I came here with my friend for a meal and some drinks. The drinks were pretty expensive, and when I asked for a double... More 

Helpful?
2 Thank ZPOTT
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

HI thank you for your feedback. I'm sorry you didn't enjoy the food. Did you speak to anyone at the time? I do hope come and visit again so we can do better for you. I will be relaying this feedback back to my kitchen team. Kind regards Georgina More 

Crawley, United Kingdom
Level Contributor
38 reviews
20 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
Reviewed 14 April 2017

We used this pub a lot when it was an independent restaurant and we were very disappointed when it was sold back to a chain. We went back once or twice but were a bit disillusioned by the food. However, we went there at New Year for lunch and were very pleasantly surprised. This led to us holding 2 family... More 

Helpful?
Thank Sushy210157
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

HI Thank you for your lovely review I'm so pleased you enjoyed all your special occasions with us. I look forward to seeing you soon. Georgina More 

haywards heath
Level Contributor
17 reviews
16 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
Reviewed 1 April 2017

we have been to The Cowdary several times and to be honest have never been that impressed with the food..... But can honestly say I take my hat of to you guys, the food was delicious well done. The service was brilliant, I am looking forward to my next visit.

Helpful?
Thank treacledavis
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

HI thank you for your great review I'm glad you ha d such a good time. Hope to see you soon! Georgina More 

Watford, United Kingdom
1 review
Reviewed 27 March 2017

Would highly recommend a visit here, pity we live so far away or otherwise we would be back. The food was outstanding

Helpful?
Thank jok123456
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

HI Thank you for this. Please do visit us again next time you're in the area. Georgina More 

Balcombe, United Kingdom
Level Contributor
123 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 149 helpful votes
Reviewed 26 March 2017 via mobile

Having been to the Cowdray a few months ago, the last visit was a total contrast. There is a new menu, the service was fault less and food was served on time and was delicious. After my last review which was somewhat negative, the manageress offered a complimentary meal for two and a bottle of wine. I did not take... More 

Helpful?
Thank TonyMus
TheCowdrayArmsTeam, General Manager at The Cowdray Arms, responded to this review

HI Tony Thank you so much for your lovely review. It means a great deal to us that we have redeemed ourselves and you were so pleased with the experience. See you soon !! Georgina More 

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$4 - US$21
Cuisine
Bar, British, Pub, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Child-friendly, Special Occasion Dining, Local cuisine, Bar Scene, Groups
Location and Contact Information
  • Address: London Road | Balcombe, Crawley RH17 6QD, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Sussex  >  Crawley
  • Phone Number: +44 1444 811280

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of The Cowdray Arms and other visitors
1 question
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Crawley, United Kingdom

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Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?