We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.


Lower Ground Festival Place, Basingstoke RG21 7BB, England
+44 1256 358898
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
  • Excellent45%
  • Very good29%
  • Average14%
  • Poor8%
  • Terrible4%
Travellers talk about
“steak” (65 reviews)
“fajitas” (16 reviews)
“pudding” (18 reviews)
Closed Now
American, Barbecue, British, Vegetarian Friendly, Vegan Options, Gluten Free Options
$$ - $$$
Lower Ground Festival Place, Basingstoke RG21 7BB, England
All Details
Write a ReviewReviews (747)
Traveller rating
Traveller type
Time of year

1 - 10 of 743 reviews

Reviewed today

Went here for lunch with a friend. The food was delicious and served by a friendly and helpful waitress called Louise. Staff always attentive without being in your face, so didn’t have to wait for service. Would definitely recommend coming here and will be back...More

Thank BMK15
Reviewed today

After a hard day’s work, my husband and I visited the Coal restaurant. We were seated straight away (we didn’t book) and received great service from our waitress Simona, she was very polite and engaged in conversation. We both said how refreshing it was to...More

Thank Karen C
Reviewed today via mobile

Ate here as a party of 7 from the restaurant trade ourselves. We can therefore fully praise our waitress simona as we know the job! Helpful and attentive throughout, very friendly too. Food was fabulous and cocktails were flowing.. thank you for a great evening....More

Thank Donna H
Reviewed yesterday

Went to Coal in Basingstoke with 3 friends for an evening meal. The food was delicious and the service by our waitress Aga, was excellent. Good value and a great atmosphere

Thank Jacquie R
Reviewed 4 days ago

Last went here in 2016. The minute steak was tough, gratin potatoes were stoggy not browned, both cold. Veggie burger was cold and had to be replaced but was not much warmer. The 12.5% optional tip was a lol and declined.

Thank HantsShazam
CoalCustomerService, Manager at Coal, responded to this reviewResponded 2 days ago

Hello, It’s a long time since your visit, we are constantly developing our menu and a lot has changed since your visit. Maybe it is time to give us another try ?

Reviewed 6 days ago via mobile

Food was amazing! Service by the wonderful aga was excellent! There was a fantastic vibe in the restaurant it looked like all the staff got along and everyone was really enjoying their job xx

Thank Shennon H
Reviewed 1 week ago

We were looking for a fast food place to eat before going to see a show. The menu was extensive and they had a special offer on cocktails so we decided to try it for the first time. The lychee cocktail was very enjoyable, and...More

Thank CarolHerring
Reviewed 1 week ago

Very pleasant eatery/dining, young waiting staff very pleasant and eager to please, this was just my opinion and cannot speak for the employees not waiting in our table area. Saturday 1730hrs and busy, although not long for meals to arrive, no complaints with quality of...More

Thank djhllonga
CoalCustomerService, Manager at Coal, responded to this reviewResponded 2 days ago

Hi Thanks for your review. We are glad you enjoyed your experience with us and hope you went on to enjoy your show at the Anvil. We hope to see you again soon.

Reviewed 1 week ago via mobile

I frequently visit Coal and always find the service to be excellent and the food to be of a high standard. They go above and beyond in terms of service. I have often celebrated birthdays at the restaurant, both my own and others. On occasions...More

1  Thank Daisysmith123
Reviewed 1 week ago

Came for lunch with friends and had a lovely meal. theres a really nice decor and atmosphere in here, we sat in one of the those booths so felt nice and cosy so we could catch up and have a giggle. My only negative is...More

Thank 30julied88
Nearby HotelsSee all 13 hotels in Basingstoke
Red Lion Hotel Basingstoke
431 reviews
.28 km away
Premier Inn Basingstoke Town Centre Hotel
372 reviews
.50 km away
Crowne Plaza Basingstoke
87 reviews
.99 km away
Copper Beeches Hotel
9 reviews
1.19 km away
Nearby Restaurants
Festival Street Kitchen
374 reviews
.06 km away
366 reviews
.05 km away
Nando's - Basingstoke
271 reviews
.06 km away
Nearby Attractions
The Anvil
260 reviews
.30 km away
Eastrop Park
140 reviews
.41 km away
Festival Place Shopping Centre
128 reviews
.12 km away
Willis Museum
79 reviews
.31 km away
Ask a question
Questions & Answers
Shiva G
13 May 2017|
Response from Janette B | Reviewed this property |
you will need room contact Coal as I am not sure
Improve this listing

Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, Brunch, After-hours
Restaurant features
Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Reservations, Accepts Credit Cards
Good for
Bar Scene, Groups, Kids, Child-friendly, Special Occasion Dining
Open Hours
10:00 a.m. - 10:30 p.m.
10:00 a.m. - 11:00 p.m.
10:00 a.m. - 11:00 p.m.
10:00 a.m. - 11:00 p.m.
10:00 a.m. - 11:00 p.m.
10:00 a.m. - 11:00 p.m.
10:00 a.m. - 11:00 p.m.
Location and Contact Information
  • Address: Lower Ground Festival Place, Basingstoke RG21 7BB, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Hampshire  >  Basingstoke
  • Phone Number: +44 1256 358898
  • E-mail
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing