Came here as a our works Xmas party. Very very long wait for food. When it arrived it was cold. Sausage wasn't even cooked. Not a single person ate it in our table. Over an hour from main to dessert. Very poor for the price....More
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This hotel has definitely improved since being taken over. I took my mum here for a relaxing weekend away. I thought that it was a bit late to check in at 2pm, but we put our swimming attire on and our cases behind reception and...More
A reasonable meal. Needs more work to be considered exceptional. The saving grace of the whole evening was our waitress, Hannah, whose skills were exceptional and her customer care skills were very good. The floor manager could with attending a management course to improve his...More
Thank you for your review and pleased Hannah looked after you well and made sure on the whole you enjoyed you meal. I will look into your comments regarding the floor manager as obviously this is not the standard we expect for the taem.
The public areas are fine but the rooms do need updating. The rooms are big and very comfortable. Lots of storage ec. The televisions are like portables and need to be changed. The room did get warm but it was ok. Good nights sleep. The...More
Thank you very much for your review and I am very happy that overall you enjoyed your stay with us. We are currently working on improving things through out the Hotel with some refurbishment already underway. So we hope to see you again in the...More
The food was very well presented. Portions were ample and the chefs choice menu offered a good choice. There was also a grill section. The restaurant was in the oldest part of the hotel so it has a lot of character. If you were staying...More
Your feedback is very much appreciated, and we are in the process of introducing a new al la Carte menu. Karl our new Head is currently in the process of putting it together, and will be rolled out in the next two weeks.
The Belstead Brook Hotel is a lovely hotel with beautiful gardens. The 3 course meal was well presented and great value for money.All the family enjoyed their meal and we would definately go back. Friendly staff nothing was too much trouble and I would highly...More
Thank you very much for your positive comments and we hope to see you again soon
This was a Christmas present voucher from our son, The hotel is in a surprising green area of Ipswich , beautiful restaurant and a superb cream tea ( with bubbly ) very good service , smashing bit of pampering.
I am so pleased you enjoyed your time with us and thank you very much for the positive feedback
Have just returned from a 2 night stay at the hotel,lets just say we were very disappointed with the hotel. First off,the website to us was misleading in the fact that the room we had was nothing like the ones advertised! In the bathroom there...More
I am genuinely sorry to read about your experience and disappointed that you felt the that some of the teams attitude was disappointing as we generally do get good feedback. I am genuinely sorry we didn't meet your expectations, and all your comments have been...More
We stayed for OHs 30th thoroughly enjoyed and the meals were lovely, we highly enjoyed the food, highly recommended lovely staff quiet bar area and we will be returning
I am very pleased that you enjoyed your stay with us and that you will be returning.
My family and I had fabulous weekend stay. Staff are friendly with a can do attitude food was amazing. The cherry on the cake is the leisure club the kids were in the pool all weekend, also has a sauna ,steam room and a gym....More
Thank you for your very much for your very positive comments as they are very much welcome, please book direct with Hotel on your next visit.