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The Terrace Brasserie

Walmley Road, Sutton Coldfield B76 1PH, England
+44 121 378 2442
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  • Excellent38%
  • Very good23%
  • Average20%
  • Poor12%
  • Terrible7%
25 Jan 2017
“Appalling service and they couldn't care less”
23 Aug 2016
“Lunch in the Sun”
Restaurant Hours
British, French, European
Walmley Road, Sutton Coldfield B76 1PH, England
All Details
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Reviews (39)
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1 - 10 of 39 reviews

Reviewed 25 January 2017 via mobile

I'll stick to the facts so management can't dispute or claim it's just opinion. I tried to book afternoon tea as a gift for friends, staff told me I couldn't pay over the phone and instead would have to go to their website and buy...More

8  Thank billy h
Reviewed 23 August 2016

Lovely patio lunch in beautiful surroundings, the food selection is good but in good weather the patio can be busy.

Thank Robbiejo4866
ManagerNEW, General Manager at The Terrace Brasserie, responded to this reviewResponded 5 September 2016

Dear Guest Thanks for the review, delighted that you enjoyed. Best wishes Gareth Davies General Manager

Reviewed 9 August 2016 via mobile

Myself and two friends visited for the afternoon tea at 3pm , surroundings very nice but not much attmosphere in the room.(more staff than customers) sandwiches not good all warm and tastless, excellent scones! We did mention the sandwiches when paying but no response, warm...More

1  Thank motherhen66
ManagerNEW, General Manager at The Terrace Brasserie, responded to this reviewResponded 16 August 2016

Dear Guest Thank you for taking the opportunity to review your experience with us. I am sorry that several aspects of your experience failed to meet your expectations. We are a busy venue for afternoon tea and it is of course disappointing to read that...More

Reviewed 26 July 2016

We had booked afternoon tea for my Mother's birthday. On arrival at reception we were pointed down the corridor to where afternoon tea was being served. When we eventually found the right place there were no staff whatsoever. Eventually after about five minutes someone emerged...More

Thank lisaled
ManagerNEW, General Manager at The Terrace Brasserie, responded to this reviewResponded 3 August 2016

Dear Guest Firstly I would like to offer my apologies that your expectations were not met during your visit. There were aspects of your visit that did not meet our normal standards of guest care and also outside influencing factors that impacted on the day...More

Reviewed 5 June 2016

Such a nice setting, it is amazing to sit outside and listen to the wildlife. Attentive staff will ensure you are catered for. Well worth sitting here!

Thank horrgakx
ManagerNEW, General Manager at The Terrace Brasserie, responded to this reviewResponded 3 August 2016

Dear Guest Thank you for your short but very sweet review. We hope to welcome you back to the hotel again. Bets wishes Gareth Davies General Manager

Reviewed 20 April 2016

Ate here one night during our stay at the New Hall Hotel & Spa. Went with the a la carte menu, but they do also offer a table d'hote option. All of our food was beautifully presented and extremely delicious. Staff were attentive, if not...More

Thank Dicky M
ManagerNEW, General Manager at The Terrace Brasserie, responded to this reviewResponded 3 August 2016

Dear Guest It is lovely to read that you enjoyed your meal in our restaurant. Many thanks for the review. Best wishes Gareth Davies General Manager

Reviewed 26 January 2016

well presented dishes with tasty food. we choose from the a la carte menu although they also serve a set menu. the waiter was very accommodated with our requests and the service was silent yet very attentive. a good option if you sty in the...More

Thank Gregory K
Reviewed 16 December 2015

We renetly had our company christmas dinner at this hotel which we have been to in the past and have had a really fantastic meal but we were very disappointed with the quality of the meal we were served on the evening food was cold...More

Thank Turabali M
Reviewed 11 December 2015

This is the restaurant at the New Hall Hotel in Sutton. There are two menus; the Brasserie Menu, which is high-end food at high-end prices. And the lounge; which is high-end food at middle-of-the-road prices. Whichever you go for, the food is excellent and the...More

Thank Ulape
Reviewed 25 September 2015

A special evening was let down by so-so food, tired decor and appalling customer service. Food was just not as good as they would like us to think. Overall just not on the pace. The shadow of its former self. Needs a very significant re-stage...More

1  Thank paulwX2573LG
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Restaurant Details

Rating summary
  • Food
  • Value
Average prices
US$13 - US$53
Dinner, Breakfast, Lunch
Restaurant features
Reservations, Seating, Waitstaff, Serves Alcohol
Good for
Location and Contact Information
  • Address: Walmley Road, Sutton Coldfield B76 1PH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  West Midlands  >  Sutton Coldfield
  • Phone Number: +44 121 378 2442
  • E-mail
Please use postcode B76 1PH for directions to the hotel Enjoy contemporary and relaxed dining in the Terrace Restaurant The Terrace Restaurant popular with a tempting range of home cooked favourites with a contemporary feel. Alternatively dine al-fresco on our terrace, admire the moat, surrounding grounds, topiary trees and picturesque gardens.
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