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The Palm Court at The Grand

The Leas | at The Grand, Folkestone CT20 2XL, England
+44 1303 222222
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Overview
  • Excellent45%
  • Very good23%
  • Average13%
  • Poor9%
  • Terrible10%
Travellers talk about
“scones” (52 reviews)
“cream and jam” (6 reviews)
“kippers” (5 reviews)
Open Now
7:00 a.m. - 6:00 p.m. Hours
CUISINES
British, Gluten Free Options, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
The Leas | at The Grand, Folkestone CT20 2XL, England
All Details
Write a ReviewReviews (351)
Traveller rating
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1 - 10 of 350 reviews

Reviewed 2 weeks ago via mobile

Me and my aunt visited the palm court last week for a birthday treat and had the afternoon tea. The staff were friendly and accommodating when we asked to swap out a cake as neither of us liked carrot cake. Overall was a lovely afternoon...More

1  Thank Gabrielle B
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded today

Dear Gabrielle B Thank you for your kind review, I am glad to hear you enjoyed your most recent visit here with us at The Grand. I will be sure to pass over these lovely comments, especially to Rita and our kitchen team. We look...More

Reviewed 2 weeks ago via mobile

We frequently visit The Grand and can never complain about the quality of the food, atmosphere, surroundings and the service is superb, especially from the very helpful and delightful Rita, who has been our waitress on many occasions. Very happy family. We love you Rita...More

1  Thank Kelly G
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded today

Dear Kelly G Thank you for your lovely review, I am glad to read that you have enjoyed yourselves time and time again at The Grand and we look forward to your visiting us on many more occasions. I will be sure to pass these...More

Reviewed 2 weeks ago via mobile

Beautiful place to have afternoon tea or breakfast, the wonderful Rita met us at the door and assisted with our buggy. Made us (including our 6 week old daughter) feel very welcome. Lovely building in which to sit and look out on the Leas and...More

1  Thank GFordham
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded today

Dear GFordham Thank you for your charming review. I am glad to hear that you enjoyed your most recent visit here with us at The Grand, I will be sure to pass over these comments to the team and we look forward to your next...More

Reviewed 2 weeks ago via mobile

Afternoon tea was awful-hardly any choice of sandwiches what we did have was boring and bland as anything,scones were ok but other cakes were not good,the waitress was eastern european she was very abrupt at times,i won't be heading back for Afternoon tea in a...More

Thank Michelle S
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded today

Dear Michelle S Thank you for taking the time to review us here at The Grand, I am sorry to hear you didn't enjoy our high tea which has is always very popular with the vast majority of our guests. That said I will, of...More

Reviewed 3 weeks ago via mobile

We regularly visit The Grand when we come to Folkestone to visit an elderly relative. The quality of the hors d’oeuvre buffet, the carvery, and the deserts has decreased year on year, and is now pretty mediocre. The compensations are their ability to cope with...More

Thank peterpendrack
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 weeks ago

Dear peterpendrack Thank you for taking the time to leave a review for us here at The Grand; I'm saddened to hear that you feel this way about our very popular Sunday carvery as we normally receive very positive feedback. That said we have taken...More

Reviewed 4 weeks ago

We had a barrister friend over from Hong Kong and wanted to take him somewhere special for breakfast. He eats in top hotels and restaurants around the world. We knew the building and views would impress him but to be honest, had our doubts about...More

Thank Donsafe
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 weeks ago

Dear Donsafe Thank you for you review. I am very happy you chose us to showcase our local seaside town to your friend, hopefully the next time he makes the visit from Hong Kong we will see you both again. Kind Regards Robert Philpot Food...More

Reviewed 4 weeks ago via mobile

Came to have breakfast with my family, had very great time. Food was lovely. My kids enjoy they breakfast, they had pancakes with fresh cream and berrys.Dovile was serving my table she was very lovely and my kids really loved her.More

Thank Justina999
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 weeks ago

Dear Justina999 Thank you for your lovely review, I am glad you enjoyed your most recent visit with us here at The Grand and my team and I look forward to seeing you again very soon. I will pass your kind words to Dovile, who...More

Reviewed 5 weeks ago

The location can't be beaten, overlooking The Leas and the channel. We had wedding lunch at The Grand in the Palm Court restaurant on Mon 20 March. The wedding day is an extremely important day in the life of every person. As a bride's witness,...More

2  Thank Beata P
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 weeks ago

Dear Beata P Thank you for your simply charming review. I mean what can I say other thank you, thank you very much for your kind comments and highlighting our wonderful team and our talented chefs. I will be sure to show the whole team...More

Reviewed 18 March 2018 via mobile

fantastic food with wonderful views whilst being looked after the very attentive waitress Rita. nothing was too much trouble and the food was simply brilliant. two course breakfast for less than £10 - you can’t go wrong! will definitely be back 5*

2  Thank Rob C
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 weeks ago

Dear Rob C Thank you for your kind words, I will most definitely show this to the team especially Rita. We all look forward to seeing you again very soon. Kind Regards Robert Philpot Food and Beverage Manager The Grand

Reviewed 15 March 2018

We had been trying to organise lunch for my sister-in-law since January. We are all busy people these days and the only day she had free was Mother's Day. I'd tried booking lunch at another classy establishment but I hate sitting inside a box with...More

1  Thank Carol S
Robert_GrandManager, General Manager at The Palm Court at The Grand, responded to this reviewResponded 2 weeks ago

Dear Carol S Thank you for your lovely review, I am sorry to hear that yet again you missed out on our lovely Palm Court Restaurant and for that I can only apologize. I am glad that you didn't let it conflict with your day...More

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Ask a question
Questions & Answers
yvonne012014
25 June 2017|
AnswerShow all 2 answers
Response from Robert_GrandManager | Property representative |
Yes we do. You can access it via our website. Apologies Trip Advisor doesn't allow website links to be posted in the replies.
0
Votes
Pearl M
8 April 2016|
Answer
Response from Robert_GrandManager | Property representative |
Prices can be found on our website.
0
Votes
Mary S
5 July 2015|
Answer
Response from 1965_anti | Reviewed this property |
Yes, very much so.
0
Votes
Improve this listing

Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Local cuisine, Kids, Business meetings, Romantic, Special Occasion Dining, View, Child-friendly
Open Hours
Sunday
7:00 a.m. - 6:00 p.m.
Monday
7:00 a.m. - 9:00 p.m.
Tuesday
7:00 a.m. - 9:00 p.m.
Wednesday
7:00 a.m. - 9:00 p.m.
Thursday
7:00 a.m. - 9:00 p.m.
Friday
7:00 a.m. - 10:00 p.m.
Saturday
7:00 a.m. - 10:00 p.m.
Location and Contact Information
  • Address: The Leas | at The Grand, Folkestone CT20 2XL, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Kent  >  Folkestone
  • Phone Number: +44 1303 222222
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