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Frankie and Benny's

2 Civic Walk | The Water Gardens, Harlow CM20 1AQ, England
+44 1279 416135
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  • Excellent32%
  • Very good24%
  • Average15%
  • Poor14%
  • Terrible15%
Travellers talk about
“poached eggs” (4 reviews)
“our waiter” (12 reviews)
Open Now
9:00 AM - 10:30 PMAll hours
Italian, American, Pizza, Vegetarian Friendly, Gluten Free Options
$$ - $$$
2 Civic Walk | The Water Gardens, Harlow CM20 1AQ, England
All Details
Write a ReviewReviews (294)
Traveller rating
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Time of year

1 - 10 of 291 reviews

Reviewed 2 weeks ago via mobile

Visited on New Year's Eve, very good service from waitress, food hot and cooked as requested. Chefs on view looked professional and obviously working extremely hard! Great atmosphere, enjoyed our evening.

Thank janetfe499
Reviewed 2 weeks ago via mobile

We’ve been here a couple of times before and never had awful service - this was an exception. Sure, it was a busy afternoon but our waiter was just ignoring us for the entire time. When we wanted the bill we waited at least 20...More

Thank Emma K
Reviewed 2 weeks ago via mobile

As the staff outnumbered the guests , we were served with excellent care , and service . The food arrived reasonably quick and was hot . The ( refillable ) drinks were also speedily served . Although my “caramel” latte could have been a little...More

Thank harveyadams
Reviewed 2 weeks ago via mobile

We booked a table for after the local panto and was seated promptly and on time. Lovely waitress, drinks came out quickly and despite the fact the restaurant was fully booked the food also came out after a perfectly acceptable wait. All food was delicious....More

Thank P1996BTjackiem
A TripAdvisor Member
Reviewed 4 weeks ago via mobile

Frankie and Benny's has become or favourite place to eat as they always make us feel very welcome and the staff are extremely helpful and friendly. We recently visited for breakfast and our waiter Nuno was amazing, the food came really fast and he was...More

Thank A TripAdvisor Member
Reviewed 9 December 2017 via mobile

Went to Frankie & Bennys for lunch. Food was lovely our waiters customer service was outstanding would recommend this

Thank alan_pearce10
Reviewed 8 December 2017

Visited here for the first time and will never return. Restaurant relatively full as it was late night opening at the shopping centre. Had to wait around 20-25 minutes for hotdog & calzone, and what arrived in front of us I genuinely thought was a...More

Thank njp6152
Reviewed 6 December 2017 via mobile

We were seated by a pleasant enough young lady with a smile, it was a Sunday and about 80percent full. So I expected to have to wait for our service and our food. Nearly an hour later, our food arrived, all 5 dishes were stone...More

Thank Liam B
Reviewed 29 November 2017 via mobile

Arrived at 6:15 pm on a Wednesday, wasn’t busy. Ordered our drinks as soon as we sat down, but it took over half an hour to get our food order taken( we only had mains) it then took around another 25/30 mins for our food...More

Thank Jess W
A TripAdvisor Member
Reviewed 23 November 2017 via mobile

Was disgusted that this place charges so much for frozen meals. I asked for a bit of a change in my meal they told me that they couldn’t because it comes prepared like that. For that price I expect fresh.

Thank A TripAdvisor Member
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Questions & Answers
22 November 2016|
AnswerShow all 3 answers
Response from wlivermore | Reviewed this property |
Yes but not delivery
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Restaurant Details

Rating summary
  • Food
  • Value
Breakfast, Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Special Occasion Dining, Groups, Child-friendly, Kids
Open Hours
9:00 AM - 10:30 PM
9:00 AM - 10:30 PM
9:00 AM - 10:30 PM
9:00 AM - 10:30 PM
9:00 AM - 10:30 PM
9:00 AM - 10:30 PM
9:00 AM - 10:30 PM
Location and Contact Information
  • Address: 2 Civic Walk | The Water Gardens, Harlow CM20 1AQ, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Essex  >  Harlow
  • Phone Number: +44 1279 416135
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