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High Force Hotel Restaurant

Alston Road, Barnard Castle DL12 0XH, England
+44 1833 622336
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Overview
  • Excellent32%
  • Very good20%
  • Average18%
  • Poor14%
  • Terrible16%
Travellers talk about
“salad” (2 reviews)
Restaurant Hours
CUISINES
British, Pub
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Alston Road, Barnard Castle DL12 0XH, England
All Details
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Reviews (49)
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1 - 10 of 49 reviews

Reviewed 1 week ago

Conveniently located after a visit to High Force, friendly and helpful staff and a 'pub grub' menu. Food was well prepared, served quickly and very enjoyableMore

Thank pat_geoffwilkinson
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 1 week ago

Thank you very much for your review. I'm glad you enjoyed you visit. We listen to what our customers have to say and use the information we receive constructively, and always aim to to provide the best service we can. Hopefully you'll visit us again...More

Reviewed 1 week ago

As we heard that the hotel had been refurbished our expectations were fairly high. Sorry to say that we were however disappointed. I don't normally give negative reviews but the salad looked hastily put together, the corned beef pie pastry was so hard on the...More

Thank Ruth W
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 1 week ago

I take all customer reviews very seriously and always address them with my staff in order to make improvements whenever we can. We do use local suppliers for our meat (Williamson's), our pies (Taylor's) and we use our own fresh free range eggs. We make...More

Reviewed 4 weeks ago via mobile

The location of the restaurant is very convenient if you are visiting the waterfall. We asked prior to our walk could they cater for someone who is gluten free and they were really positive that they could. When we arrived we ate our Sunday dinner...More

Thank Kara G
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 4 weeks ago

We always listen to what our customers have to say, to learn from it and to take action to improve things when we can. I came to discuss your order with you myself because, although we do have a lots of gluten free meals on...More

Reviewed 4 weeks ago

Visited high force for evening meal. Menu and service was excellent. The standard of food was very high and served to a very high standard. Defiantey was worth a visit.

Thank ncnelson1980
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 4 weeks ago

Thank you for your review. I'm glad you enjoyed your food. We try very hard to maintain high standards and keep our customers happy so they'll hopefully return time and time again, which the majority do. I hope you'll be one of them! Thanks, Jan.

Reviewed 14 September 2017

We had stopped off to visit the famous High Force waterfall 1/2 mile down a path the opposite side of the road. Afterwards we decided to take pot luck and grab a quick drink before moving on. It looks a big rambling place from outside,...More

Thank David L
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 4 weeks ago

Thank you for your review, it was very constructive and honest and we really appreciate that. We know the day you mean, usually during the week at this time of year, two experienced staff can manage extremely well, however, there was a huge influx of...More

Reviewed 20 August 2017

Seven of us ordered and were told there'd be a wait because there were so many orders in. There may have been a few people eating in the bar but we were the only ones in the. Restaurant. One of our party said 'he's not...More

Thank Basil232
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 4 weeks ago

Thank you for your review. We value all of our customers and listen carefully to what they have to say. We don't have a landlord, just me, the landlady! I'm sorry you were disappointed with your food. I can assure you however, that the oil...More

Reviewed 1 June 2017

very pleasant almost classic café tacked on to the pub. Only one girl serving which made for a degree of patience but the scone was good and I loved Rodda's cream. The jam was vile and probably the cheapest type possible - very disappointingMore

Thank R N
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 4 weeks ago

Thank you for your review. We've recently completed the Tea room and it has become very popular indeed in quite a short period of time. The scones are homemade, the clotted cream delicious but I'm sorry to hear the jam was a disappointment! We serve...More

Reviewed 9 May 2017

My wife and I used the hotel for a drink after going to see the waterfall, The staff were very friendly and helpful. The tea I had (driver) was not really very strong but OK.More

Thank ken b
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 4 weeks ago

Thank you for your review. We would have been more than willing to give you more tea or another tea bag had we known you'd prefer it stronger. We just want to ensure you enjoy your visit with us and will come back again. An...More

Reviewed 1 December 2016 via mobile

The location is outstanding and the staff our so friendly. The food is always fresh locally sourced and truly makes your mouth water. I have brought many of my family and friends and they have all enjoyed the great atmosphere the pub gives. The warm...More

Thank Victoria T
Management H, Owner at High Force Hotel Restaurant, responded to this reviewResponded 4 weeks ago

Wow! Thank you sooooo much for that wonderful review! We try so hard (and it's still relatively early days for us) to do a good job and provide a good service in relaxing and friendly surroundings. We listen carefully to what people have to say...More

Reviewed 28 October 2016

After visiting the waterfall we stopped here for a sandwich for and were very pleasantly surprised by the value on offer, we had the bacon and brie toastie and it was a generously filled sandwich for £4.95. Clean toilets lovely warm atmosphere with friendly bar...More

Thank soeknog
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
British, Pub
Meals
Breakfast, Lunch, Dinner
Restaurant features
Reservations, Seating, Serves Alcohol, Highchairs Available
Good for
Kids, Child-friendly
Location and Contact Information
  • Address: Alston Road, Barnard Castle DL12 0XH, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Durham  >  Barnard Castle
  • Phone Number: +44 1833 622336
  • E-mail
Description
Very good and cheap meal at a major North East UK tourisit attraction (Waterfall)
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