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The Albany

Queens Road, Thames Ditton KT7 0QY, England
+44 20 8972 9163
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Overview
  • Excellent22%
  • Very good27%
  • Average20%
  • Poor18%
  • Terrible13%
Travellers talk about
“duck salad” (9 reviews)
“sunday roast” (18 reviews)
Closed Now
All hours
CUISINES
Bar, British, Pub, Contemporary, Gastropub, Vegetarian Friendly, Gluten Free Options
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Queens Road, Thames Ditton KT7 0QY, England
All Details
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Reviews (562)
Traveller rating
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1 - 10 of 557 reviews

Reviewed 2 days ago

Despite my husband emailing you on Sunday 12th November with a complaint and my daughter filling in your feedback on-line with the same complaint, nobody has had the courtesy to acknowledge either. We were in Surrey for the weekend visiting our daughter, as we do...More

Thank Trippers00
Reviewed 1 week ago via mobile

Not that we got to enjoy that as it was already dark, but the food was pretty good. Service efficient and friendly and overall it was a good experience. I felt the Pork Belly had too much fat on it, but that is my preference....More

Thank JamesMc87
General Manager A, Manager at The Albany, responded to this reviewResponded 1 week ago

Really appreciate the review James. Can't wait to have you back! Best, Claudia General Manager

Reviewed 2 weeks ago

We came here for lunch as a group of six and sat outside by the river, which was lovely. However, the food and service was poor. One of the group asked about gluten free and at first they seemed to be very accommodating but once...More

Thank Emily S
General Manager A, Manager at The Albany, responded to this reviewResponded 1 week ago

Firstly Emily, I would like to thank you for taking the time to advise of your recent visit with us at The Albany. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide...More

Reviewed 15 October 2017

This place is by the river and has a lovely outlook from some of the tables. We ordered 2 small plates (starter type) and a side to share... food was good but certainly 'small' portions and 4 stems of asparagus as a side just seemed...More

Thank TiggsBunty
General Manager A, Manager at The Albany, responded to this reviewResponded 5 weeks ago

Thank you for your feedback Tiggs. I'll be sure to inform my chefs of your observations and carry out a bit of quality control myself in the kitchen. Hope to see you back at The Albany again soon! Best, Claudia General Manager

Reviewed 8 October 2017

The service was really good and the location by the river is great. But the lamb and beef we had for Sunday roast was mediocre at best. It seems such a shame that the restaurant cannot build on what it has - a bright comfortable...More

Thank goldfinchUK
General Manager A, Manager at The Albany, responded to this reviewResponded 12 October 2017

Thanks for the review goldfinchUK! Disappointed you didn't enjoy your recent visit, I will be sure to put myself in the kitchen on and carry out a bit of quality control on food. Looking forward to having you back at The Albany again soon. Best,...More

Reviewed 1 October 2017

It is a large restaurant and looks as though it has a large car park but the restaurant was very full on a Sunday lunchtime and the car park looked pretty full. There are quite a few seats outside and it is lovely to sit...More

Thank Sallyview
General Manager A, Manager at The Albany, responded to this reviewResponded 4 October 2017

Very disappointed that you didn't enjoy your food on your last visit with us Sally. We always strive to deliver this and whilst an apology will regrettably not alter the outcome of your experience on this particular occasion, I do extend it with all sincerity...More

Reviewed 25 September 2017

A good location, very bright inside and good setup outside for warm day. The place is dog friendly even inside. Staff young but OK. We were a bit press to order drink but that is pretty usual every where. Massive parking outside, just the road...More

Thank JVG2012
General Manager A, Manager at The Albany, responded to this reviewResponded 30 September 2017

Thanks for such a great review JVG2012! Really appreciate it! Looking forward to having you back at The Albany again soon! Best, Rory General Manager

Reviewed 24 September 2017

Have used 3/4 times in past five years. Booked for Sunday lunch at 3.30pm.Arrived and no nobody available at book-in desk. Waited 10 minutes. A table was then cleared and we were given menus (and no wine list).We were not offered drinks. Waited....and waited...nobody came...More

Thank TP1208
General Manager A, Manager at The Albany, responded to this reviewResponded 30 September 2017

Firstly TP1208, I would like to thank you for taking the time to advise of your recent visit with us at The Albany. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide...More

Reviewed 20 September 2017

I do thoroughly recommend this restaurant. Each time I have been the food and the service have been absolutely fabulous. It is set in a cracking location by the river Thames and is a pub and a restaurant. I am usually there in a group...More

1  Thank Amyemm8
General Manager A, Manager at The Albany, responded to this reviewResponded 27 September 2017

Thanks for such a fantastic review Amy. I'll be sure to pass this onto the team. Best, Rory General Manager

Reviewed 19 September 2017

Booked a table for two last Sunday for 7.00 in the evening. At that time pub was fairly quiet. Had booked online a little earlier and asked for a table near the window in order to watch the rain on the river. Anyway there wan't...More

Thank Michael R
General Manager A, Manager at The Albany, responded to this reviewResponded 24 September 2017

Thank you for your feedback Michael. I was very disappointed to read you didn't enjoy your recent visit to The Albany. I'm sorry to say that we don't have a specific 'cut off' time for Sunday roasts, rather we serve them until we run out....More

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Questions & Answers
PAJWTRIP
24 May 2017|
AnswerShow all 2 answers
Response from David E | Reviewed this property |
It wasn't running when I was there not sure when it starts.
1
Vote
Siân R
8 October 2016|
AnswerShow all 6 answers
Response from TheAlbany | Property representative |
Hi Sian, We do allow dogs inside in the bar area and also everywhere outdoors. If you give us a call on 02089729163 we'll happily book you a table in the bar. Thanks, Rory General Manager
1
Vote
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$15 - US$34
Cuisine
Bar, British, Pub, Contemporary, Gastropub, Vegetarian Friendly, Gluten Free Options
Meals
Lunch, Dinner, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Groups, Special Occasion Dining, Child-friendly, Kids, View, Bar Scene
Open Hours
Sunday
11:00 AM - 10:30 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 11:00 PM
Saturday
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: Queens Road, Thames Ditton KT7 0QY, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Surrey  >  Thames Ditton
  • Phone Number: +44 20 8972 9163
  • E-mail
Description
You will find The Albany at the end of Queens Road, on the River Thames. Sat in between two boat clubs and with Hampton Court Palace on the other side of the river there’s not many better places to sit back, relax and watch the world go by. The warm hospitality, internal decor, fresh food, daily specials, continental lagers, log fires, real ales and outside terrace & beer garden make this a great pub for all occasions and seasons.Come down and check it out for yourself.
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