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Ratings and reviews

RATINGS
Food
Service
Value

Details

CUISINES
American, Fast food, Canadian
Meals
Lunch, Dinner
FEATURES
Takeout, Wheelchair Accessible, Seating, Drive Thru
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features, about
Reviews (32)
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11
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LanguageEnglish
Traveller rating
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8
11
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Reviewed September 10, 2020

I request a hamburger and a decaf coffee. I repeat many times this order, when I came home the order was wrong. I was disappointed that I spent time explaining my order, and the customer service was poor.

Date of visit: September 2020
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Reviewed July 29, 2020

Went to this location at 6 a.m. on July 28th was told to come back in a couple hours they were not open this is not the first time this has happened at this location whatever you do stay away from here

Date of visit: July 2020
Helpful?
Reviewed May 28, 2020

I have had so many (all) bad experiences here, they either give the wrong food, or screw up the order. or if they are out of an item they will instead substitute for what they have - multiple times with salads and dressings, if you...don't have it tell me so I don't end up with some weird AF specialty salad full of crap I won't eat with a dressing that smells like a bottle of vinegar. tonight I ordered a quarter pounder with cheese, and when the guy came out he said quarter pounder just cheese, I had no idea what he meant since there were other people waiting and he was carrying multiple bags so I said sure. of course the girl in the drive through screwed up taking the order and this is the blandest burger everMore

Date of visit: May 2020
Helpful?1  
Reviewed April 7, 2020

I ordered lg fries. Container was 2/3 full and not very fresh. Not being far I pulled back thru. Spoke with the cashier and she directed me to the 2nd window. Cadence very generously offered me a coupon for a small fry! I asked to...speak to the manager, she choose not to speak with me. Instead I had to listen to Cadence tell me that all I could get was a small fry! Finally I pulled aside and waited for the Mnagaer (Paula) . After 10 mins Cadence brought a large fry and said this was not thier policy. When I told her they were cold she said I was wrong as french fies do not bend!!!! Last time visiting this location. With an attidue like this I am surprised they will keep customers!More

Date of visit: April 2020
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Reviewed November 20, 2019 via mobile

Every time I get food from this location, it takes so long, the order is always wrong or missing items!! you need some serious management in their to turn your business around. I won’t even go to this location anymore... as well they refuse to...give you certain sauces like Thai sauce and have discontinued chipotle sauce and items? Yet every other location will give it to you or still have these items in the menu. Honestly such a waste considering it’s really the only fast food place in Dundas....More

Date of visit: November 2019
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Reviewed July 2, 2019

We are lucky in Dundas to have this very good McDonald's . It is on Cootes Drive which makes it easy to get to , especially for Dundasarians. They have renovated it a number of times over the years to keep up with the times...and it is very comfortable. For some reason, their coffee is better than almost all of the other McDonald's. I don't know how they do it. Better than Tim Horton's too. They have senior's discounts on coffee, so that you get a good discount. Love their hamburgers too. Fries are very good but quite salty, which I do like. Will continue to stop in here.More

Date of visit: July 2019
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Reviewed March 11, 2019

Ordered 3 x Sausage Egg McMuffins - got 3 sausage McMuffins with INVISIBLE eggs! Happy meals are always missing something and when they dis the cheese sandwich, we got one with no cheese! Amazing - 2 pieces of bread and nothing else! I am not...sure why they cannot get it right - but at least they are consisiten in gettign it wrong!!!!More

Date of visit: March 2019
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Reviewed October 28, 2018

This place is horrible. You would be quicker to make the food yourself. Drive thru is slow, the people are rude and cannot make a meal correctly. They always get it wrong and they are soooooooo slow. I've seen many people leave midway through and...I've never seen that before. One time three cars left. We will not be going here again. This place needs to be re-managed and quickly otherwise they will have no choice but to go out of business, and I thought that was literally impossible if you owned a McDonalds. That's honestly how bad it is.More

Date of visit: October 2018
Helpful?1  
Reviewed May 29, 2018 via mobile

We hadnt eaten here in a while because it is always filthy, the garbages are always overflowing and the food is sloppily cooked. After seeing it had been renovated, we thought we would give it a try. Nothing has changed. In fact, things have gotten...much worse. Somehow they had run out of all pop except fruitopia and sprite, ice cream, smoothies, and iced coffee, among other things. However, they didn’t inform customers they were out of half these products until after they had ordered and paid. I asked how this was possible at McDonald’s and asked to speak to the manager. I was told I did not need to and that I could get a refund on my drinks. I also informed them that, like at every other visit I had at this location, the garbages were overflowing, there was ketchup and trash everywhere on the non-functioning drink bar, the tables were not clean and the floor was filthy. Although it was all newly renovated, it was very dirty. This was met with an “oh well”. I highly recommend this location be avoided. It is disgustingly dirty, they cannot seem to stock normal products like pop and ice cream, and it just seems like no one actually cares at all. The renovation did nothing - it’s still the worst McDonald’s in Canada.More

Date of visit: May 2018
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Reviewed May 15, 2018 via mobile

You don't know what you've missed if you're still drinking that other coffee. McDonald's coffee is never burnt it is always smooth and very tasty .I have never had a bad cup there, the service at the drive-thru especially in the morning is a great...experience they are so friendly, at night however they can tend to be a little bit impatient and seem unsurpervised orders have many mistakes. overall it's great place nice people.More

Date of visit: May 2018
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