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Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere
About
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
PRICE RANGE
US$10 - US$25
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Brunch, After-hours
CUISINES
American
FEATURES
Takeout, Outdoor Seating, Seating, Parking Available, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
Reviews (2,781)
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2,423 results
Traveller rating
1,404
745
187
47
40
Traveller type
Time of year
LanguageEnglish
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Traveller rating
1,404
745
187
47
40
Show reviews that mention
All reviews cheesecake salad cakes burger chicken bread fries huge menu garden walk worth the wait near disneyland after a long day cf slice calories servings leftovers
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Reviewed 6 days ago

First of all let me just start by saying the service was the WORST service I have ever gotten!! I ordered a margarita and when I got it the drink was awful no alcohol in it, I could’ve gotten a icee from the 7/11 up...the street that would have been better. The food also made me sick please don’t ever order the nachos made me very sick, and I have even tried to reach out to them nothing. Save yourself some time and please don’t ever come here or bother there are much better places to eat at with way better service.More

Date of visit: March 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded yesterday

Hi Patti, we are very sorry for this experience at our restaurant. We'd like to speak with you more. Please visit our website’s Contact Us page. Select “General Questions” from the menu and allow us a few days to get back to you. Thank you.

Reviewed 3 weeks ago

We dropped in for the cheesecake one afternoon, and also had coffee. The cheesecakes are, of course, an absolute design. We dined outdoors, it being the pandemic, but there were perspex screen between tables and things went along very nicely. Our waitress was very helpful,...friendly and capable. Well worth the visit.More

Date of visit: March 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded 3 weeks ago

Thanks for your review, Bill. We're glad you enjoyed our food and service while dining with us. We hope to see you again soon for more cheesecake.

Reviewed February 23, 2021 via mobile

You can’t go to the Cheesecake Factory and not get cheesecake! Don’t miss out on the Chicken Parm sandwich too!!

Date of visit: February 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded February 24, 2021

Thank you for your review. We're so happy you enjoy our Chicken Parmesan Sandwich and cheesecakes. We hope to see you again soon.

Reviewed February 22, 2021

Great location in the Garden Walk. We ordered online for pick up. We arrived at pick up to a line and had to wait. Once food was picked up and we sat down the salad was warm and the hot food was almost completely cold....Advise to go once ordered and get in front of time. Door dash drivers were serviced first over walk in customers. The food quality it amazingly goodMore

Date of visit: February 2021
Helpful?
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded February 23, 2021

Hi Teresa, we are truly sorry for your experience picking up your To-Go order. We would have been frustrated too. Our team should better communicate the status of your order and we will address this with them. Thank you, and we hope you can give...More

Reviewed September 26, 2020

Great food, Great Service but damn it was sooooooo dark in there, were they planning a haunted house? I only mess with the original cheesecake too, all the other flavors are frauds imhoMore

Date of visit: September 2020
Helpful?1  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 27, 2020

Thank you for your feedback, Steve. We are so sorry you had this experience with us. Next time, if you are unhappy with the lighting where you are seated, please let our managers know so we can do our best to make it right while...More

Reviewed September 13, 2020

had dinner at the cheesecake factory a big menu and very busy restaurant food was delicious i would highly recommend

Date of visit: December 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 15, 2020

Thank you for your review. We're glad you enjoy our menu options and we look forward to your next visit.

Reviewed August 29, 2020 via mobile

Visited for late lunch. We had superskinney turkey burger and salad (nice portion), half sandwich and salad (double portion salad enough for a family of four) and burrito. Service and food great. Seating on patio only.

Date of visit: August 2020
Helpful?1  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded August 30, 2020

We're happy you enjoyed our SkinnyLicious grilled turkey burger, salad, factory burrito grande, and service. Thank you for your review and we look forward to your next visit.

Reviewed May 28, 2020 via mobile

Say what you want about chain restaurants, the Cheesecake Factory is not your average chain. I’ve never had a bad meal or experience and the food never disappoints. The Factory Salad is addicting and the Very Cherry Ghirardelli Chocolate Cheesecake is out of this world!

Date of visit: June 2019
Helpful?
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded May 29, 2020

Thank you for your review, we're so happy you enjoy our factory chopped salad. We look forward to seeing you again soon to enjoy more of our cheesecake.

Reviewed April 28, 2020 via mobile

After spending the day at Disneyland we wanted to have dinner within walking distance of our hotel. Since we’ve eaten at many Cheesecake Factory locations across the country, we decided to give this location a try. We were seated at one of the tables that...has chairs on one side and the bench seats on the other. I felt that the tables were closer together than other locations, so close we couldn’t really have a conversation. The couple to my left was on their first, and probably last, date. To my right was an extended family celebrating a birthday. The tables were so close one of the individuals nearly had their jacket in my drink and their backside nearly knocked it over. They were constantly changing their seating, so we had to make sure they/their clothes weren’t touching anything on our table. Food and service were average, nothing stood out. If we were to eat here again I would request a booth to have some personal space.More

Date of visit: February 2020
Helpful?2  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 30, 2020

We are sorry your experience was not better than average. Next time, please let our managers know if you are not satisfied with your seating so we can do our best to make things right. We hope you had a great time at Disneyland and...More

Reviewed April 2, 2020

Don't know if we picked a particularly busy night or what for our visit to this eatery. However, we understood the wait for entry - not an issue. However, after ordering our food, we seemed to wait an inordinate amount of time for our food...to arrive - which we weren't overly concerned about initially, but when people adjacent to us, who had arrived after us, started to receive their mains before us, we asked where our grub was, to be told they were really busy, in quite an abrupt manner. Well sorry Mr aspiring actor or whatever, you just blew the tip from us. We were looking forward to dining here as well, after having a great experience some years ago in one of their restaurants over in Boston. Sadly, perhaps this will be the last time we bother, when we get back to the USA, may not be on the list.More

Date of visit: March 2020
Helpful?2  
TCF_Guest_Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded April 6, 2020

We are so sorry for the wait you and your party experienced. We completely understand your frustration. Our team should have been much more timely and attentive with your meals and ensured they were prepared to your specifications. We will address this with our team....More

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Questions & Answers
Ask a question
jesse869
December 21, 2017|
AnswerShow all 3 answers
Response from Madkai1408 | Reviewed this property |
Yes we have waited a while some times but worth it!
0
Votes
missy2010
February 5, 2017|
AnswerShow all 4 answers
Response from GlennS952 |
not normally. Depending on the location the wait can be long. Usually 20 minutes but I waited over an hour for the one in Waikiki. yes you can special order a birthday cake
1
Vote
Elliottness66
November 30, 2016|
AnswerShow all 3 answers
Response from makeminealargeone | Reviewed this property |
4-6pm, I believe. And only if you sit at the bar.
1
Vote
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