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About
The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.
Special Diets
Vegetarian Friendly, Gluten Free Options, Vegan Options
Meals
Lunch, Dinner, Brunch, After-hours
CUISINES
American
FEATURES
Takeout, Outdoor Seating, Seating, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Credit Cards, Table Service
Reviews (504)
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LanguageEnglish
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Traveller rating
198
157
70
32
29
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All reviews cheesecake salad meatloaf large party an appetizer calories booth
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Reviewed January 6, 2024

We were at the Cheesecake Factory in Alpharetta Ga yesterday around 5:30 with our grandson who is 9months old. Just wanted to shout out to our amazing waitress Bri, who did an awesome job having the time to interact with our grandson. We need more...waitresses like her. She took her job above and beyond with Evan. Way to Go Bree. Very professional and what you do!More

Date of visit: January 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded January 8, 2024

Thanks for your review. We're glad our team provided great service when you dined with us. We look forward to your next visit.

Reviewed December 6, 2023

This is one of my favorite places to eat when I’m in Alpharetta. Food and staff are always very good.

Date of visit: December 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded December 7, 2023

We're so glad you enjoyed our great food and service. Thanks for the kind review, and we hope to see you again soon.

Reviewed September 28, 2023

This place is great. Menu has so many choices. Was solo on business. My only complaint would be time it took to get food. It did not seem overly busy, and I sat at the bar. Service was good at bar, she kept filling my...water, but was busy handling bar, drinks and tables at bar. Ordered Chicken Dumplings but it took quite some time....they were very good...I ordered the Parmesan Crusted Chicken and it came with Mash, corn, and 3 good size pieces of chicken that I was unable to finish. Was to full for desert, but overall great meal although it took some time.More

Date of visit: September 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded September 29, 2023

Thank you for your review. We're glad you enjoyed our Parmesan-Herb Crusted Chicken, Chicken Pot Stickers, menu options, and great service. Thank you for your patience with the wait, and we look forward to your next visit.

Reviewed June 24, 2023

I’ve finally had enough… after several visits where I usually have had some issue or other, I’ve decided not to spend any more of my money here. Too expensive to find multiple seasoning twigs in my pasta. The server was very nice and the manager...did take time to explain to me why that happened, but IMO the meal should’ve been taken off my bill. I realize this addition to my plate was not… what’s the word… dirty?? But really??? Who wants to eat that and pay for it?! Not appetizing and they’re no longer getting my business. You had your chance to make it right and all it would’ve cost you was a plate of pasta and some chicken. Now you get a bad review and no return business from me.More

Date of visit: June 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded June 25, 2023

Hi Amanda, we are so sorry about your pasta. Please visit our website. Select “General Questions and Comments” from the menu and allow us a few days to get back to you. Thank you.

Reviewed May 8, 2023

We were in town for a concert and this location was near our hotel. I like that they offer many things on the menu to satisfy a varied amount of taste buds! there may be too many things on the menu. LOL. Everything everyone in...my party had was delicious. From pasta, to burgers, to tacos! And dont forget the cheesecake! Oh and one member of our party was gluten free and she has many options to choose from on the menu as well as the cheesecake menu. Would visit again!More

Date of visit: April 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded May 9, 2023

Thank you for your review. We're glad you and your party enjoyed our pasta, burgers, tacos, and cheesecake. We look forward to your next visit.

Reviewed April 22, 2023

Terrible! Waited 1 hour. Was told the wait was only 30 minutes. Was seated, then MOVED due to “needing the table for a large party”. No server at the table for 10 minutes after moved.

Date of visit: April 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cheesecake Factory, Owner at The Cheesecake Factory, responded to this reviewResponded April 23, 2023

Hi Steph, we are sorry for the wait you experienced. We would have been frustrated too. Our team should better communicate any delay and we will address this with them. Thank you. We appreciate your feedback.

Reviewed March 17, 2023

Our service was not great at all. Once we got to a table, we waited a good 7 min or so before our drink order was taken. We then waited another few minutes for our order to be taken. Once our order was taken, it...was 30 min before we received our order. 2 items that we ordered were burgers that were supposedly stuffed with cheese...there was a giant hole in the burgers! We asked our waiter about it and his response was..."They probably cooked it too long so all the cheese melted out". He offered to get us another burger, but we didn't want to wait another 30 min for that to be cooked. And the cost of the meal was so not worth it! We'll probably not go back, unfortunately. :(More

Date of visit: February 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded March 18, 2023

Hi Julie, we're so sorry about your Stuffed Cheddar Burger and hope you can give us another chance. Next time, if anything happens to disappoint you, please let our managers know so we can make it right while you are dining with us. Thank you...More

Reviewed December 20, 2022 via mobile

First time in long time eating here. Bad experience. I Ordered Salmon well done for lunch. I had to send it back, was not cooked. Everything on the plate was not even warm, room temperature. By the time my salmon was taken back and recooked,...I was already done eating my other food. No compensation. I won’t be back to this location.More

Date of visit: December 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded December 21, 2022

Thank you for your feedback. We are sorry about your salmon and hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can make it right while you are still dining...More

Reviewed September 26, 2022 via mobile

The food took too long. When received, some Luke warm, meat loaf burnt, shrimp over cooked. Empty plates left by server, beverages not refilled without asking. Positive part, host staff very friendly and greeted with a smile.More

Date of visit: September 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded September 27, 2022

Hi Adriane, thank you for your feedback, we're glad you enjoyed our friendly host service. We are sorry about your Famous Factory Meatloaf and the wait you experienced. We hope you can give us another try. Next time, if there is anything that can be...More

Reviewed August 20, 2022

We go here every once in a while since it’s kid friendly. This time our order wasn’t put in at all. The server came back after the table next to us (who ordered 10 mins after us and already got their food) and asked for...our order. We told her “you already took our order” and she found it in her notepad and rushed off. We could tell she was overwhelmed so we were patient. Took forever to get bread which she said was baking in the oven. When it came, it was cold. I got a salad. There were several rotten pieces of lettuce hidden in the salad (not just wilted or turning but rotted thru). The shredded bits of refrigerated chicken were so dry and hard it literally was too hard to cut with a knife. The parts that weren’t charred had a powdery texture. It must’ve been very old and so overcooked. After flagging the server down after a long time I asked if I could get warm fresh chicken and she left and said no but she could bring more cold chicken. I said that’s fine as long as it’s not so hard. The second one was just as bad. Finally I asked if I could talk to someone because it was inedible. At this point my family was all done with their food. The manager came — when I told her the chicken was hard and inedible she flatly said “So you want a discount off your meal or somethin’?” I said I just wanted edible chicken. She said she would get a fresh warm chicken breast for me. No smile. No apology. Two small chicken medalians came later which where much better. But we’d been there for almost two hours at this point so it was time to go. This is not the first time service was poor at this location. I’ve gone to TCF since 1991 in DC and used to go often. This is uncharacteristic of other Cheesecake Factories so it’s disappointing that the one closest to home is like this.More

Date of visit: August 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed July 21, 2022

Cheesecake Factory is a good experience. Forget dieting for one day and indulge! They wouldn't take a reservation over the phone, so I had to do it online--a nuisance, but it worked out fine. The restaurant has some seating that is close to others, so...I prefer a booth. Deja, our waitress was excellent--cheerful and pleasant. We had eaten a late lunch so only shared some pretzel bites for an appetizer. The Chicken Madeira and Chicken Bellagio were good, but the Crispy Chicken Costoletta lacked the lemon sauce which Deja had to retrieve from the kitchen and then added to the dish at the table. The portions are large so no one should go home hungry and boxes to go are common. We did take some desserts home, too, and enjoyed the Very Cherry Cheesecake, the Coconut Cream Pie Cheesecake, and the Chocolate Tower Truffle Cake.More

Date of visit: July 2022
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded July 22, 2022

Thanks for your review. We're glad you enjoyed our excellent Chicken Madeira, Chicken Bellagio, Very Cherry Ghirardelli® Chocolate Cheesecake, generous portion sizes, and friendly service. We hope to see you again soon.

Reviewed December 21, 2021 via mobile

Ordered a whole cheesecake as a birthday cake few days ago. When I showed up, staffs were not aware of the order. After few minutes they finally told me the only order was a mango cheesecake which it was mine. I didn’t return the cake...only because I needed a birthday cake !!!!! On the order they said it would be written‘Happy Birthday’ on it which was not, but the worst part the cake was cut which it looks ugly for a birthday cake, and it was frozen which it was specified that the cake had to be ready. Very disappointing experience. Won’t be order again.More

Date of visit: December 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded December 22, 2021

Hi Lydie, thank you for your feedback. We are sorry about your Mango Key Lime Cheesecake and To-Go experience. We hope you can give us another try. Next time, if there is anything that can be improved, please let our managers know so we can...More

Reviewed August 21, 2021

Grandma treated the Grands to their first visit to Cheesecake Factory. "Best dessert eve!" Our server Cody made the event even more special. Thank you!

Date of visit: August 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded August 22, 2021

Thanks for your review, Deborah. We're glad you and your family enjoyed our great dessert and service. We hope to see you again soon.

Reviewed June 28, 2021

Ready enjoy the Cheesecake and the service wasn't bad for a Sat. In and out. Got the Cheesecake to go.

Date of visit: June 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded June 29, 2021

Thanks for your review. We're glad our team provided great service with your order. We hope to see you soon for some more of our cheesecake.

Reviewed June 14, 2021

Had a business meeting here and thought I would be in and out in an hour. Well that did not happen. The service was so bad it took over two hours to get our food, which was only two sandwiches. The food was good, but...how hard is it to make a sandwich. Not worth the time wasted. The waitress was so bad that she never even passed our table to get her, nor did anyone else. I will never be back.More

Date of visit: June 2021
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The Cheesecake Factory Guest Services, Guest Relations Manager at The Cheesecake Factory, responded to this reviewResponded June 15, 2021

We are very sorry about the wait and for this experience with our service. We'd like to speak with you more. Please visit our website’s Contact Us page. Select "General Questions and Comments" from the menu and allow us a few days to get back...More

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Questions & Answers
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Openstory
January 13, 2018|
AnswerShow all 6 answers
Response from Jan B | Reviewed this property |
Don't think any Cheesecake Factory can accommodate that size of group without splitting up into several groups. My suggestion would be to go to Maggiano's (either Buckhead or Perimeter) and perhaps get a private room. They... More
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THE CHEESECAKE FACTORY, Alpharetta - Updated 2024 Restaurant Reviews, Menu & Prices - Tripadvisor

Frequently Asked Questions about The Cheesecake Factory

Yes, The Cheesecake Factory offers takeaway services.

The Cheesecake Factory is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4