I do not recommend this place to anyone, because:
1) Quality. The shawarma was so dry, that we couldn't eat it. It had a small amount of salad in the beginning after which there was only very dry chicken.
2) Customer service was unprofessional, they...were not interested in hearing any criticism, the man by the counter refused to listen to us and raised his voice when we tried to give feedback.
3) Cheating. They told us the price would be 15, not knowing they were talking about dollars. In Israel, we automatically assumed the price would be given in ILS/shekels but when we got to the counter, disappointed about the food. We were comforting ourselves with that at least the price was not very high but, what we thought was 15 ILS was now 50 ILS.
Back story:
We entered this place as part of a guided tour. The tour guide took us there.
We were quite hungry after a lot of activities and were ready for lunch. We were a bit disappointed to hear that the options were only two, chicken shawarma and falafel, on the other hand, we have had shawarma before and found it very tasty. They told us the price is 15, so we took it.
What they brought us was not the shawarma we've had before, it was a dry pita reminding bread with a lot of extremely dry chicken, and just a little bit of salad in the front. The chicken was so dry it could not be swollowed. We ate about half of it and tossed the rest. Well now I understand why it's not so expensive, we concluded. We agreed not to make a big fuzz about the quality, but to just give them a heads up that maybe they could do something about it for future guests. No, we tried discreetly telling the man about it but he heightened his voice, making a big show about it and asked us to pay 100 ILS (50 each) while we thought the price was 30 ILS (15 each).
Well, we paid, we left with the group but we were not very happy.More