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I've been to Java House in Nakuru numerous of times and had great customer service. The Nairobi Java House in Terminal 1B near gate 14 was a truly awful experience. The staff were rude and missed half of the order. When I went up to...the counter to a waitress called Lucy to ask about my order, before I asked anything she rudely said 'WAIT!'. Then I asked about the order and she laughed. Then when we paid by card she slammed the card and receipt down and walked off, the table next to us commented too and couldn't believe it! Absolutely awful! For the first time in my life, I'm 36, I went to confront her to tell her that I would not be leaving a tip and that she was rude and the experience was terrible. She didn't care.
I would suggest that you go to the new Tuskers bar, far better expereince!More
We ended up at this cafe prior to boarding our long flight to Asia. There are hardly any good cafe choices at the Nairobi airport (which is a shame). The service was okay but prices were ridiculously high for stuff which we knew was much...cheaper in Nairobi as we were just back from a safari and would often buy soft drinks and other things at super markets and shell shops. This place was way overpriced !More
With three hours before catching an international flight, I was grateful to have a seat at the coffee bar, enjoy a meal and coffee and use the free Wi-Fi for several hours. Every time I fly through Nairobi I stop here for coffee and a...meal, and it is always a good experience.More
A group of us went for coffee and breakfast very early one morning, about 6am or so. The whole place had 3 overworked serving staff only, uncleared tables and slow moving queues. A man on the next table had waited one hour after ordering and...was still waiting. We eventually got served as our flight was called. Many others just walked out. This must be the worst Java House in Kenya when it should be the best with so many potential customers.More
I find that it is always best to pay in the currency of the country ie in this case Kes, but either Euro or USD are also widely accepted in Kenya. Credit cards are also widely accepted in Kenya. I am afraid I do not recall... More
I find that it is always best to pay in the currency of the country ie in this case Kes, but either Euro or USD are also widely accepted in Kenya. Credit cards are also widely accepted in Kenya. I am afraid I do not recall the prices for meals, but they are reasonable and tasty. The service can get a bit slow at peak times.