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Hard Rock Cafe Santiago

$$ - $$$American, ,
Nueva Tobalaba 0412 | Costanera Centro local 1226, Nivel 1, Santiago 7500000, Chile
+56 2 2412 5830
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Overview
  • Excellent45%
  • Very good34%
  • Average14%
  • Poor5%
  • Terrible2%
Travellers talk about
“ribs” (4 reviews)
Open Now
All hours
CUISINES
American, Bar, Pub, Vegetarian Friendly
PRICE
$$ - $$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Nueva Tobalaba 0412 | Costanera Centro local 1226, Nivel 1, Santiago 7500000, Chile
All Details
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Reviews (2,478)
Traveller rating
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1 - 10 of 126 reviews

Reviewed 2 days ago via mobile

Definitively could be better! The waiters are rude and impatient! The dishes were served cold! Was not the rule of HD but......

Thank Danilo F
Reviewed 2 weeks ago

If you like music this is the place to be. The menu is showing a nice variety of food. Of course the standard burger but also more local plates. The cocktails all look ggod.

Thank 1953peter
HRCStgo, Gerente at Hard Rock Cafe Santiago, responded to this reviewResponded 2 weeks ago

Thank you for your feedback about your experience at Hard Rock Cafe Santiago, please come back soon!

Reviewed 3 weeks ago via mobile

Ate here twice while on business and the food was good but the service was extremely slow. Both times were not peak hour at all.More

Thank beagleshnout
HRCStgo, Gerente at Hard Rock Cafe Santiago, responded to this reviewResponded 2 weeks ago
Google Translation

Muito obrigado por seus comentários, estamos tomando as medidas apropriadas para melhorar medidas. Espero que tenhamos a oportunidade de servi-lo...More

Reviewed 10 September 2017

The Hard Rock Cafe is usually well known for its mid-range price but tasteful burgers, great service and environment. This one Hard Rock lacks all of it! I was t here on a Sunday night and it was almost empty. We were readily seated and...More

Thank folivetti
HRCStgo, Gerente at Hard Rock Cafe Santiago, responded to this reviewResponded 10 September 2017

Thanks for your comment. We regret your bad experience that shows that this day we fail with your table. We are taking the appropriate actions in order to improve. I hope you come back to give us a second chance. Regards!

Reviewed 31 August 2017

First of all, I am a fan of Hard Rock Cafe's and I have been fortunate enough to travel around the world and experience, first hand, the quality of their foods and drinks, but more importantly, the service that is ALWAYS outstanding... This restaurant in...More

Thank Tophelipilot
HRCStgo, Gerente at Hard Rock Cafe Santiago, responded to this reviewResponded 1 September 2017

Thanks for your comment. We regret your bad experience that shows that this day we fail with your table. We are taking the appropriate actions in order to improve. I hope you come back to give us a second chance. Regards!

Reviewed 30 August 2017

This restaurant is supposed to open at 12.30 pm, and as we arrived there at 12.20 we decided to wait... at 12.30 the waiters were ending their lunch and talking with each others seated and the chairs on the table. They've asked more 5 minutes.......More

Thank alinepoliveira2016
HRCStgo, Gerente at Hard Rock Cafe Santiago, responded to this reviewResponded 1 September 2017

Thanks for your comment. We regret your bad experience that shows that this day we fail with your table. We are taking the appropriate actions in order to improve. I hope you come back to give us a second chance. Regards!

Reviewed 29 August 2017

I just came back from HRC and had one of my worst restaurants experiences. This is the first time ever, I am writing a bad review for a restaurant, and I'v had my fair share of bad experiences. I went for a quite dinner on...More

Thank Shay B
HRCStgo, Gerente at Hard Rock Cafe Santiago, responded to this reviewResponded 1 September 2017

Thanks for your comment. We regret your bad experience that shows that this day we fail with your table. I hope you come back to give us a second chance. Regards!

Reviewed 28 August 2017 via mobile

Had a great dinner and drinks. It's very American style food, ie burgers and mac and cheese. We ordered these 2 but pasta was a bit dry so sent it back and got it made fresh again. Burger was delicious! There was a long wait...More

Thank Vicky R
HRCStgo, Gerente at Hard Rock Cafe Santiago, responded to this reviewResponded 30 August 2017

Thank you for your comments; we are taking the appropriate actions in order to improve. Hopefully we could have the chance to serve you again and exceed your expectations; please do not hesitate to contact me directly.

Reviewed 19 August 2017

Nice bar, but unfortunately service was slow and food was not tasty. Looks people come here for the drinks and ambience.

Thank Thomas A
HRCStgo, Gerente at Hard Rock Cafe Santiago, responded to this reviewResponded 20 August 2017

Thank you for your comments; we are taking the appropriate actions in order to improve. Hopefully we could have the chance to serve you again and exceed your expectations; please do not hesitate to contact me directly.

Reviewed 25 July 2017 via mobile

As allways good pork riba with t'he tipical bbq sauce. Delicious meat and very good attention from t'he waitress.

Thank Andreu G
HRCStgo, Manager at Hard Rock Cafe Santiago, responded to this reviewResponded 26 July 2017

Hi Andreu Thanks for the feedback about your experience at Hard Rock Cafe Santiago, please come back soon!

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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Cuisine
Meals
Dinner, Brunch, After-hours
Restaurant features
Takeout, Outdoor Seating, Seating, Waitstaff, Parking Available, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Free Wifi
Good for
Special Occasion Dining, Groups, Child-friendly, Bar Scene
Open Hours
Sunday
12:30 PM - 1:00 AM
Monday
12:30 PM - 1:00 AM
Tuesday
12:30 PM - 1:00 AM
Wednesday
12:30 PM - 1:00 AM
Thursday
12:30 PM - 2:00 AM
Friday
12:30 PM - 2:00 AM
Saturday
12:30 PM - 2:00 AM
Location and Contact Information
  • Address: Nueva Tobalaba 0412 | Costanera Centro local 1226, Nivel 1, Santiago 7500000, Chile
  • Location: South America  >  Chile  >  Santiago Metropolitan Region  >  Santiago>  > Providencia
  • Neighbourhood: Providencia
  • Phone Number: +56 2 2412 5830
  • E-mail
Description
Santiago, also known as Gran Santiago, is the capital of Chile, the country’s main metropolitan area, and home to a new Hard Rock Cafe. Our Santiago cafe is located in the largest shopping center in Chile, Costanera Center, surrounded by hotels and corporate offices. We’re located only 12 minutes from Arturo Merino Benitez International Airport and 20 minutes from Tobalaba metro station and the most important conference centers in the city. Experience Santiago Santiago is a major hub for tourist activities, with many destinations accessible in the surrounding countryside, including ski resorts such as Valle Nevado and Portillo, valleys and wine routes, the coastal city of Vina del Mar, and Valparaiso. The tall and majestic Andes Mountains surround the city, offering gorgeous, snow-tipped views. The Place to Be in Santiago Hard Rock Cafe Santiago is the place to be and be seen in Santiago, not only for the live music but also for the fantastic food. Our cafe features 1,000 square meters of space with seating for approximately 287, a patio bar, VIP Room, stage, and Rock Shop®. While the cafe features Hard Rock’s signature American flair and classic rock memorabilia, it also features authentic Chilean decor, including copper elements and brightly colored lighting.
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