We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Ratings and reviews

Travellers' Choice
RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
US$10 - US$30
CUISINES
International
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
View all details
meals, features, about
Reviews (583)
Filter reviews
301 results
Traveller rating
253
43
4
1
0
Traveller type
Time of year
LanguageEnglish
More languages
Traveller rating
253
43
4
1
0
Show reviews that mention
All reviews pupusas steak bread quality hotel makes you feel close to the airport well taken care warm smile second home special thanks amazing staff breakfast buffet excellent food dining experience the wait staff lilian carlos
Selected filters
FilterEnglish
Updating list...
Reviewed 1 week ago

I've been a guest of the hotel and restaurant/café/bar since Oct 2020 till presently (Jan 2021) and can say that although the quality and quantity that the hotel offers for food and drink has gone down slightly, the professionalism and courtesy of the staff has...remained nothing but above excellence! I highly praise the kitchen staff (Silvia & Ernesto) for their expeditious service and friendly nature. The café barista Veronica Galvez is very courteous and prompt with her service and entertains friendly conversation on available hotel services. The bartender Carolina works circles around the bar and patio area never leaving a cup/bottle/can empty! The front desk clerks are very helpful courteous and communicative to all hotel guest needs. Overall my stay has been very good with a side note that when new management took over the hotel around December 2020 the quality of food and beverage has taken a slight decline and guest services as well. For example, there now seems to be a lack of hot water in the evenings when taking a shower, the buffet selections have lessened, the strength of the coffee has weakened, the menu's have shortened on their selection.More

Date of visit: October 2020
Helpful?
Reviewed March 12, 2020

I am staying at this hotel and have nothing but great praise for it. The combination of presentation, cleanliness, very attentive and friendly staff who always greet you with respect and a sincere smile goes a long way in my book. Special praise must go...to Elena Valladares. She is a waitress at Los Balcones restaurant. She always has a warm and welcoming smile that makes your dinning experience a memorable one. Her friendliness and attention to the customers deserves her 5 stars. She is an valuable asset that must be nourished for the well-being of this hotel.More

Date of visit: March 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded March 13, 2020

Thank you very much for your comment of our Hotel , we love knowing that you enjoy food, facilities and the attention of our staff to the fullest. Our greatest satisfaction is to make our guests feel at home. We appreciate all those comments that...More

Reviewed March 9, 2020

El Hanger Bar, Very nice lunch with staff like Fabian y Suria to attend a our lunch needs who needs to go anywhere else. Gracias por su hospitalidad. Muy lindos 😁

Date of visit: March 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded March 10, 2020

Thank you for taking the time to let us know your experience at our Bar. These comments help us to improve the product and service quality offered to our guests. We will like to welcome you back soon. Best Regards,

Reviewed February 23, 2020 via mobile

Lorenzo was super attentive and made our meal enjoyable. The food and drinks are great! The breakfast was plentiful and had lots of varietyMore

Date of visit: February 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded February 24, 2020

Thank you for taking the time to let us know your experience at our Restaurant. These comments help us to improve the product and service quality offered to our guests. We are so glad that you enjoyed the Buffet. We will like to welcome you...More

Reviewed February 23, 2020 via mobile

Service is excellent. I had the breakfast buffet and the food was very good. Great made to order pupusas that actually have flavor! Lots of other options. Service is second to none and the wait staff are very cordial and punctual. Highly recommended.

Date of visit: February 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded February 24, 2020

Thank you for your comment about our customer service & Restaurant! We look forward to welcoming you soon again in El Salvador. Best regards.

Reviewed February 21, 2020

Special shout out to Lorenzo, who truly went above and beyond to make our breakfast special. He was wholly attentive and made us feel welcome and special. There was a great selection of natural fruit juices and on demand omelettes.More

Date of visit: February 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded February 22, 2020

Thank you for taking the time to let us know your experience at our Restaurant. These comments help us to improve the product and service quality offered to our guests. We are so glad that you enjoyed the Breakfast and thank you for your congratulations...More

Reviewed February 16, 2020 via mobile

Enjoyed fresh cooked steaks, chipotle chicken soup, and service by our waiter Lorenzo immensely. Was an excellent experience and we plan on returning. We’ve also been in the past, and the food has been consistently good. Highly recommend days they cook steak.More

Date of visit: February 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded February 18, 2020

Thank you for taking the time to let us know your experience at our Restaurant. These comments help us to improve the product and service quality offered to our clients. Thank you for your congratulations to Lorenzo, we are going to let him know. We...More

Reviewed February 13, 2020

hey, am eating on this place, wow so nice and berry clean. thank all workers because them so respectful all time. thank and i hope see you again. Thanks again Geovanni and Ever.More

Date of visit: February 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded February 14, 2020

Thank you very much for your comment of our Restaurant , we love knowing that you enjoy food, facilities and the attention of our staff to the fullest. Our greatest satisfaction is to make our guests feel at home. We appreciate all those comments that...More

Reviewed January 24, 2020

One of the best was the waiter Braim Villacorta very good service every one was very professional excelenteMore

Date of visit: January 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded January 31, 2020

Thank you for taking the time to let us know your experience at our Restaurant. These comments help us to improve the product and service quality offered to our clients. We are so glad that you enjoyed the food, drinks and the Service you deserve....More

Reviewed January 22, 2020 via mobile

I came to this restaurant, which is located at Quality Real Hotel near the SAL Airport, on Wednesday that is known as the "Meat Lovers" day. Great food (steaks) and Excellent services! I really enjoyed it! Special thanks to Ms. Vanessa MongeMore

Date of visit: January 2020
Helpful?
Rolando L, Director General at Los Balcones, responded to this reviewResponded January 23, 2020

Thank you for taking the time to let us know your experience at our Restaurant. These comments help us to improve the product and service quality offered to our clients. We are so glad that you enjoyed the food, drinks and the Service you deserve....More

View more reviews
Best nearby
Best nearby hotelsSee all
Quality Hotel Real Aeropuerto
451 reviews
1.75 km away
Rancho Estero y Mar
285 reviews
10.24 km away
Las Hojas Resort & Club
158 reviews
11.89 km away
Hotel Bahia Dorada
56 reviews
17.84 km away
Best nearby restaurantsSee all
Cafe Tapacun
9 reviews
2.85 km away
Pupuseria Barbarita #2
8 reviews
11.94 km away
Las Tres Piedras
5 reviews
17.17 km away
La Hola Beto's Costa del Sol
80 reviews
19.00 km away
Best nearby attractionsSee all
Malecon Puerto de la Libertad
153 reviews
27.73 km away
Joya de Ceren Archaeological Park
584 reviews
28.39 km away
Devil's Door (Puerta del Diablo)
278 reviews
22.01 km away
Catedral Metropolitana
316 reviews
28.90 km away
Questions & Answers
Ask a question
Crystal A
June 23, 2017|
AnswerShow all 6 answers
Response from Eric S | Reviewed this property |
Hi Crystal, I'm not sure ho many places I've reviewed, however mine are real. I do honestly like the food here. I travel to SAL monthly and more often than not, stay and eat here. It is worth trying it. Eric
2
Votes
Is This Your Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Free Listing