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Charm Thai Restaurant at Holiday Inn Resort

Certificate of Excellence
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52 Thaweewong Road | Patong Beach, Patong, Patong, Kathu, Phuket, Thailand
Name/address in local language
+66 76 370 200
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189 Reviews from our TripAdvisor Community

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Showing 163: English reviews
Georgia
Level Contributor
29 reviews
17 restaurant reviews
common_n_restaurant_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 26 February 2016 via mobile

I'm a bit surprised with the previous 2 reviews of this place. I lived at the resort in the Buskaron Villa area and had the pleasure of dining here 3 times. The place was very clean with friendly staff. Usually we don't eat at hotel restaurant of this caliber because usually you can find something better outside, but this was... More 

Helpful?
Thank missnicole850
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Missnicole, Thank you for your review and wonderful to hear that you had two great experiences with food and service at the Charm Thai Restaurant. Please apologize for the inattentive service on the 3rd visit and we will adress this situation with our restaurant manager. As a customer you should not have to wait for our team members ,... More 

Perth, Australia
Level Contributor
167 reviews
97 restaurant reviews
common_n_restaurant_reviews_1bd8 69 helpful votes
4 of 5 bubbles Reviewed 1 February 2016

I think when paying top dollar for a meal it comes down to more than a nice table setting and good wine list. we were looking forward to a fantastic meal here and were left a little cold by the service and a rat scurrying across the floor didn't help. the food here was standard thai food in what was... More 

Helpful?
Thank meljabu
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Meljabu Thank you for your review, I am sorry to read that Charm Thai did not live up to your expecations and that you found the service lacking friendliness and smiles. Charm Thai has never pretended to be a fine dining setting, it is our all day dining restaurants for guests staying in the Busakorn wing, offering a thai... More 

Gold Coast, Australia
Level Contributor
21 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 11 January 2016

4 of us went there for Dinner we ordered a Variety of Meals including Steak. we didn't eat the meals as they were of very poor standard, and very over priced. wouldn't recommend this Restaurant

Helpful?
Thank Nick W
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Nick, Thank you very much for your feedback , I am most disppointed to hear that all your meals were of poor standard and would appreciate if you contact me directly on wolfgang.meusburger@ihg.com so i can investigate further and take the appropriate action . With best regards Woflgang Meusburger More 

Level Contributor
33 reviews
28 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 8 January 2016 via mobile

Stayed in the hotel, so for our first lunch went here. Good Tom yam and spicy papaya salad, but fried rice portion could easily be the smallest in town. Prices are also at the higher side.

Helpful?
Thank Alexey D
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Alexey, thank you for your review and great to hear you loved the Tom Yam and the Papaya salad. I have asked the Chef to look into your comments that the portion of fried rice was small. Wolfgang Meusburger More 

Level Contributor
4 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 January 2016 via mobile

We ate dinner here after reading all the positive reviews. I was very disappointed i must say. The service was very slow first of all. It was such a warm humid evening with not very much airflow, so some cold drinks would have been nice, which took ages to come, and they certainly were not busy by any means. The... More 

Helpful?
Thank Steve T
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Steve, thank you for your review and i am most sorry to hear that you found our service and quality of food not up to your expectations. We will discuss your comments with the team members, as we always like to improve our services and quality. With best regards Wolfgang Meusburger More 

Seria, Brunei Darussalam
Level Contributor
48 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 3 January 2016

I cannot speak highly enough about the service I received at this restaurant, minimal wait time from sitting to food arriving, and truly wonderful food.

Helpful?
Thank nats8784
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Nats, Thank you for your review, great to hear that you had an impeccable dinner experience, Wolfgang Meusburger More 

Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 January 2016 via mobile

Food was good. I loved their grilled fish. I tried 3 different dishes and enjoyed all of them. Family style- good for groups.

Helpful?
Thank traveling48
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Traveling 48. Thank you for your review and delighted to read that you enjoyed the fish dishes and hope you will return for another dinner at Charm Thai Wolfgang Meusburger More 

Sydney, Australia
Level Contributor
79 reviews
21 restaurant reviews
common_n_restaurant_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 1 January 2016 via mobile

Fantastic Thai restaurant located in the Holiday Inn Resort. Food was very well priced and very tasty. Very friendly staff, highly recommended.

Helpful?
Thank Todd_82
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Todd thank you for your visit to Charm Thai and your great review for quality and taste of food and great and friendly service. Wolfgang Meusburger More 

Macau, China
Level Contributor
93 reviews
39 restaurant reviews
common_n_restaurant_reviews_1bd8 111 helpful votes
4 of 5 bubbles Reviewed 25 December 2015 via mobile

... and great staff! The Thai food is pretty good, obviously is substantially more expensive than the cheap places along the streets, but you also get another kind of service. There is a 2300 baht seafood basket (phuket lobster, white shrimps, squid, snapper, mussels and blue crab served with seafood dip) that I highly recommend for the seafood aficionado, we... More 

Helpful?
Thank Nuno M
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear Nuno, thank you very much for your visit to Charm Thai and we are delighted to read that you loved our Seafood baskets and the environment at Charm Thai. Yes it is more expensive than the local market restaurants as you point out correctly, but than you also get a different kind of service and quality environment. We hope... More 

2 reviews
2 of 5 bubbles Reviewed 21 December 2015 via mobile

Service was very slow, ordered process was quick. Rice was served 15 mins before the curry! Service sucked as they took the rice away and if you wanted more rice, you had to wait to see them to ask for it! Ordered one item and was ignored! - this was when there were only two tables occupied!

Helpful?
Thank m1lus
Wolfgang M, General Manager at Charm Thai Restaurant at Holiday Inn Resort, responded to this review

Dear M2lus. thank you for dining at Charm Thai. My sincere apologies that you found the service "crap" and slow particulary when the restaurant was not busy. We will definitely ask our Restaurant Manager to look into this and improve the service sequence at the Charm Thai restaurant. With best regards Wolfgang Meuburger More 

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$11 - US$32
Cuisine
Asian, Thai, Gluten Free Options
Meals
Dinner, Breakfast, Lunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi, Highchairs Available
Good for
Groups, Local cuisine, Romantic, Kids, Special Occasion Dining, Child-friendly
Location and Contact Information
  • Address: 52 Thaweewong Road | Patong Beach, Patong, Patong, Kathu, Phuket, Thailand
  • Location: Asia  >  Thailand  >  Phuket  >  Kathu  >  Patong
  • Phone Number: +66 76 370 200
  • This restaurant is at Holiday Inn Resort Phuket
Description
Charm Thai is a real gem in the Holiday Inn Resort Phuket, Patong. It sits separate to the other restaurants, overlooking the beautiful fountains and swimming pool of our Busakorn wing and can be easily accessed more or less directly from the street without having to pass through the main body of the hotel. The key word with Charm Thai is definitely “authentic” – from the décor and gentle background music, through the staff, the uniforms and of course the menu, Charm Thai remains really focused on delivering a true Thai experience. Of course the standards of service are as consistently high as in all of our restaurants, but the real magic of Charm Thai comes from our Chef Wisuth and his team in the production of beautifully composed and perfectly cooked authentic Thai food. The perennial favorites include ‘Som Tam’ served with soft-shell crab, fish fillet in red coconut curry with kaffir lime and stir fried shrimp with tamarind sauce. Of course it goes without saying that all of the more traditional Thai dishes are among the best you will find on the island – whether rice or noodles, fresh Phuket lobster, the eponymous green curry or my personal favorite Tom Yam Goong, you can taste the passion and the pride of the Thai people in every dish we serve

Questions & Answers

Questions? Get answers from Charm Thai Restaurant at Holiday Inn Resort staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?