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Peppino at Shangri-La's Tanjung Aru Resort and Spa

No. 20 Jalan Aru | Kota Kinabalu, Sabah, Kota Kinabalu 88100, Malaysia
+60 88-327 888
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Overview
  • Excellent39%
  • Very good30%
  • Average21%
  • Poor7%
  • Terrible3%
Travellers talk about
“pizza” (17 reviews)
“risotto” (8 reviews)
“ribeye steak” (2 reviews)
Closed Now
All hours
CUISINES
Italian, European
PRICE
$$$$
RATINGS
Service
Food
Value
Atmosphere
LOCATION
No. 20 Jalan Aru | Kota Kinabalu, Sabah, Kota Kinabalu 88100, Malaysia
All Details
Write a ReviewReviews (155)
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1 - 10 of 137 reviews

Reviewed 1 week ago via mobile

Really not a great overall experience sorry to say. Not made to feel terribly welcome from the minute we walked it. Left for ages before order was taken, strange because it wasn't very busy. Rolls bought up it seemed as an after though just a...More

Thank Jackie_D_Fl
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 1 week ago

Dear Jackie_D_Fl, I read this review with much concern. Please accept our most sincere apologies for falling short of your expectations. We will ensure the team is retrained to provide the outstanding service that we look for in every Shangri-La experience. We hope we will...More

Reviewed 1 January 2018

Peppino designed a very nice set menu for Christmas Eve. Highlights were the lobster carbonera, and the braised beef cheeks. Tender and succulent. For the appetizers and mains, we were very happy. Perhaps a touch of acid to balance the scallops (appetizer) and lobster, but...More

Thank QatariTraveler
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 4 weeks ago

Dear QatariTraveler, Thank you so much for taking the time to write this review of Peppino and for choosing to stay with us during the holidays. We truly appreciate your compliments and the feedback you have given here. We will work on improving the dessert...More

Reviewed 30 December 2017 via mobile

Takes forever to get served. Did not get given the wine list. Waiter was solely interested in speaking to his mate on a guest table. No bread served. This is quite possibly the worst italian restaurant i have ever been to and i have been...More

Thank VinnyCD19
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 9 January 2018

Dear sir/madam, I read this review with much concern. We would like to begin immediate investigations into this but would love to ask more questions to facilitate it. Can you kindly contact us at tah@shangri-la.com? We thank you in advance and look forward to hearing...More

Reviewed 2 November 2017 via mobile

Went to this restaurant for our wedding anniversary. We were met by very friendly attentive staff who showed us to our table which was especially decorated with orchids. Their menu consisted of an exceptional wide ranging choice of food giving also a good choice of...More

Thank CarolStouph
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 10 November 2017

Dear CarolStouph, Thank you so much for choosing to spend your wedding anniversary here with all of us. We're delighted to hear that you've enjoyed your dinner with your handsome half at Peppino. I'll be sure to share this with Peppino Manager Charlie and his...More

Reviewed 22 October 2017

No atmosphere in the restaurant. Was expensive with little menu choice. I had the worst lasagne I have ever eaten, it was tasteless. It took forever to get our bottle of wine, it came after our meal had arrived. Not what I expect from a...More

1  Thank lemontartEngland
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 2 November 2017

Dear lemontartEngland, Thank you for taking the time to write this review. I am terribly sorry to hear that we had failed to meet your expectations. Please accept our sincere apologies, we will do our utmost to improve both our service and the food served....More

Reviewed 5 October 2017 via mobile

Offers tasty Italian food, the pizzas were very good. Unfortunately the tiramisu was finished on our first visit, but to our surprise we were presented with a complimentary dessert. Definitely good service! The food takes longer than expected, but this didn’t impact our experience and...More

1  Thank goundar-morton
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 11 October 2017

Dear goundar-morton, Thank you very much for sharing your experience with us. We are delighted to hear that you did get to have that Tiramisu in the end! Happy Ending afterall. We'd love to serve you again in the near future. Meanwhile, may your days...More

Reviewed 27 September 2017 via mobile

Went here twice during our stay, both times the food was lovely along with the red wine. Staff were very friendly also, definitely worth a visit.More

1  Thank Jule0902
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 11 October 2017

Dear Jule0902, Thank you so much for your kind review here and for your recommendation. We truly appreciate them. I will be sure to share them with Peppino Manager Charlie Okiau and his team. We look forward to welcoming you back to Peppino soon. Yours...More

Reviewed 14 September 2017

We ate here while staying at the Shangri La Tanjung Aru as my wife was suffering from a slight stomach upset and so didn't fancy a trip into town for some local food. The insdie was ice cold, so we ate on terrace - unfortunately...More

4  Thank Peter B
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 20 September 2017

Dear Peter B, I am very sorry to hear that your recent experience at the restaurant did not live up to your expectations. We note the feedback you have given here and would like to thank you for taking the time to write it. Your...More

Reviewed 12 September 2017 via mobile

This was our most expensive meal we have had as as there is little choice in the area then not unexpected Food was good but nothing amazing so didn't feel it was value for money Good service and atmosphere was okMore

2  Thank timothyg61
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 20 September 2017

Dear timothyg61, Thank you for this review of Peppino. We value your kind feedback. Following this, we will look into expanding the menu to cater for a wider price range. Wishing you safe journeys always. Yours sincerely, Claudina Wong Director of Communications Shangri-La's Tanjung Aru...More

Reviewed 4 September 2017 via mobile

I was a little disappointed with the standard of food. When we ordered the lasagne the waitress said it was big enough for two to share as a main meal. It was not. We ends up having to order a pizza as well. The food...More

2  Thank stephanie s
ShangriLa_TAH, Director of Communications at Peppino at Shangri-La's Tanjung Aru Resort and Spa, responded to this reviewResponded 12 September 2017

Dear stephanie s, Thank you for this review of the restaurant. I am sorry to hear that we have fallen short of your expectations. We will work hard to improve ourselves and hope to welcome you back one day soon. Yours sincerely, Claudina Wong Director...More

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Questions & Answers
Simone D
3 July 2016|
Answer
Response from phbatbjco | Reviewed this property |
Not sure. Best to contact the guest experience manager heilivia.pouli"at shangri-la . com - she was extremely helpful sorting out an issue we had Phil NB substitute "at" for the a with a circle as Tripadvisor will not... More
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$38 - US$248
Cuisine
Meals
Dinner, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Parking Available, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Accepts Mastercard, Accepts Visa, Free Wifi, Waitstaff, Accepts Credit Cards
Good for
Special Occasion Dining, Child-friendly, Romantic
Open Hours
Sunday
6:00 p.m. - 11:00 p.m.
Monday
6:00 p.m. - 11:00 p.m.
Tuesday
6:00 p.m. - 11:00 p.m.
Wednesday
6:00 p.m. - 11:00 p.m.
Thursday
6:00 p.m. - 11:00 p.m.
Friday
6:00 p.m. - 11:00 p.m.
Saturday
6:00 p.m. - 11:00 p.m.
Location and Contact Information
  • Address: No. 20 Jalan Aru | Kota Kinabalu, Sabah, Kota Kinabalu 88100, Malaysia
  • Location: Asia  >  Malaysia  >  Sabah  >  West Coast Division  >  Kota Kinabalu District  >  Kota Kinabalu
  • Phone Number: +60 88-327 888
  • E-mail
Description
Located in Shangri-La’s Tanjung Aru Resort and Spa, Peppino’s is amongst Kota Kinabalu’s treasured culinary locations for Italian fine dining. Touted as one of Malaysia’s Best Restaurants since 2002, Peppino’s promises patrons impeccable authentic Italian cuisine complemented by unforgettable Shangri-La hospitality.
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