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Steak 'n Shake

2720 Spring Ave SW, Decatur, AL 35603-1216
+1 256-341-0112
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  • Excellent12%
  • Very good19%
  • Average22%
  • Poor28%
  • Terrible19%
27 Dec 2017
“Family lunch”
30 Aug 2017
“Poor service”
Open Now
10:00 a.m. - 3:00 p.m. Hours
2720 Spring Ave SW, Decatur, AL 35603-1216
All Details
Write a ReviewReviews (31)
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1 - 10 of 31 reviews

Reviewed December 27, 2017 via mobile

My family and I opted to meet up for lunch here after running errands. We were seated right away and our order was taken. A short while later 4 of the 5 orders came out. The server assured the group that the last order was...More

Thank melmcc
Reviewed August 30, 2017

My husband and I went into S&S on Tuesday , 08/29/ for a burger and a shake. We arrived at 4:50 pm and were seated and the server took our order. We ordered two shakes and both of us ordered a burger with fries and...More

Thank G-MAMA D
Reviewed August 26, 2017 via mobile

Very very disappointed with Steak and Shake today. I haven't ate here in a year and what a change a year makes! Service was extremely unacceptable. 3 separate tables that arrived after us got their food before we did, our ticket was documented for 12:53...More

Thank Penny H
Reviewed June 23, 2017 via mobile

We have visited this location a couple of times and the service is always slow. I feel you have to beg for a refill on your drink and twice I had to ask twice for our check. The food has always been good but that...More

Thank Amyshawn
Reviewed April 18, 2017

Waited over 5 minutes to be seated and no one in front of us (was not crowded). Then waited a good 15 to 20 to order. Food came in timely manner but my grandson and I ordered a milkshake and when food came we were...More

Thank Cathy D
Reviewed March 5, 2017

Wife and I went in for a burger. Etc. I'm not sure how they stay in business. We ordered. When the food finally came a different server brought it than the one taking our order. Wife's burger was not correct. We were not given forks...More

Thank randy9641
Reviewed January 16, 2017

We didn't actually make it to a table to eat, but what a terrible customer service experience which has made me say NO to ever going again. We stood in like for close to 5 minutes, the person in front of us was seated and...More

Thank shellj3
Reviewed August 18, 2016 via mobile

The food was really good, but the wait? There were no more than 12 people there and there were at least 5 servers there. It took 13 min. Just to get one of them to take our order after a friend held his menu up....More

Thank Larry T W
Reviewed August 12, 2016 via mobile

We have eaten here several times, they are friendly and the food is always good but the wait time even when they are not busy is ridiculous! Last time we got our food for free because of this...

Thank Kim U
Reviewed July 23, 2016

We haven't been here in a while, so we decided to check it out again. That was a mistake. The place was only about half full, yet it took almost 45 minutes to get two burgers and two shakes. Now what throws me off was...More

Thank DougM47
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Restaurant Details

Rating summary
  • Food
  • Value
Lunch, Dinner, After-hours
Restaurant features
Takeout, Seating, Waitstaff, Wheelchair Accessible
Good for
Open Hours
10:00 a.m. - 3:00 p.m.
10:00 a.m. - 3:00 p.m.
10:00 a.m. - 3:00 p.m.
10:00 a.m. - 3:00 p.m.
10:00 a.m. - 3:00 p.m.
10:00 a.m. - 3:00 p.m.
10:00 a.m. - 3:00 p.m.
Location and Contact Information
  • Address: 2720 Spring Ave SW, Decatur, AL 35603-1216
  • Location: United States  >  Alabama (AL)  >  Decatur
  • Phone Number: +1 256-341-0112
  • E-mail
Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
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